Web and Systems Support Manager/ London/ Permanent/ £30-40k
Doug Roach
and Systems Support Manager to join them ASAP.
Role Overview
Overall management and operational support of the technology infrastructure
of the business. This includes:
? Our portal, community, content, content providers and marketplace.
? The chosen market place engine (Atlas)
? Working with partners (suppliers, ISP, other services, partners etc)
? The office infrastructure
This is a flexible and varied role. The role's time breaks down into roughly
three equal parts, the time of which will need to be managed week by week:
? Operational management (1/3)
? Fixing, hands on support and change management (1/3)
? Specific projects (1/3)
Key Targets and Objectives
Developing the operational procedures for the office. Including
? Implementing the asset management system
? Implementing problem reporting and manage the BVR relationship
? Overall procedures (based upon framework provided by CTO), first draft by
Christmas. Refine over next few months.
Develop and implement a change control process (with supporting technology)
for;
? Reporting bugs, features and requesting enhancements
? Prioritising requests and making the change schedule visible
? Includes devising the procedures, selecting software, introducing the
procedures and creating awareness, supporting their use.
Migrate the office to leased lines ensuring continuity of service,
implementing secure dial in services and remote mail facilities
Key Accountabilities
Staff 1 x Technical Support
Budget TBD
Clients Company Staff
Disciplinary Level TBD
Delegation of Authority Code TBD
Main Responsibilities
General Operational Management
Overall operational management of the web site, including liasing with and
managing the hosted services, and content providers.
Change and Problem Management
Managing change releases into the web site -co-ordinating with the
Marketplace manager who manages change release for Atlas
Managing the development servers and environment.
Ensuring and monitoring the security of the site.
Manage back-ups, performance and capacity of the operational systems.
Devise short, medium and long term preventative measures
Quarterly Staff performance reviews
Monthly Operations Management
Provide and interpret performance and security statistics for the Web site
Board report contributions
Weekly Determined once Key Targets and Objectives have been achieved
Daily Operations Management
Applying the procedures for the maintenance and operation of the
infrastructure - security, back-ups, change control, budgets, asset
management, problem reporting and escalation - see Key Targets and
Objectives
Change and Problem Management
Identify, resolve, escalate and handle problems internally and externally.
Supporting staff in other areas with technical queries, bug fixes etc.
Liaison with BVR (our office technology provider) and other suppliers over
repairs and maintenance.
Person Specification
Education and Training
Knowledge & Skills
Web site technology and application administration (Apache, Unix/Linux, JSP,
HTML) Essential
Operational monitoring of web site (usage statistics, security monitoring,
performance monitoring) Essential
Support for development environment and tools, especially change control and
release of new versions Essential
Content editing and community management tools
Desirable
Database design and support (SQL Server/Oracle)
Desirable
Experience
At least 2 years, and preferably more, experience of infrastructure support
Essential
Web site and system management, security and hosting.
Essential
Office technology support (NT, MS SQL, Windows 2000, Exchange, Office 2000)
Essential
Proven ability to support a variety of technical platforms
Essential
Proven disciplines and practices.
Essential
Come from an environment with well disciplined procedures for back-up and
security and understands the need for these Essential
Working with partners to provide support (external providers, partners and
ISP) Essential
Goldmine contact management
Desirable
Attributes
Diligent and methodical with disciplined approach to resolution and
documentation of issues
Able to work with a team flexibly, covering operational and developmental
demands
Task focussed
Problem solving and helpful and willing to put self out to resolve problems
Good time management to handle the variety of issues
Able to explain technical issues simply and clearly
Knows limitations and when to get expertise from elsewhere
Must be hands on, able to handle multiple problems and issues at once
Ideal Background
Probably held significant role in a software house or growing e-business
Come from a B2B (or B2C) environment, software/web development house or
Web/system support from an established and reputable end-user organisation
(eg Barclays, Sainsbury, KPMG)
If this position is of interest to you please send me a copy of your CV in
Word format along with details of your salary requirements, notice period
and notice needed to attend interviews.
Regards
Doug Roach
do...@questrecruitment.com