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Leaking Aldi kettle - warranty
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Harry Bloomfield
May 10, 2015, 6:08:08 AM5/10/15
to
I am about to tackle Aldi over a kettle bought in January, earlier this
year. Yes we have the receipt of purchase. There paperwork suggests it
has a 3 year warranty.
As I understand it, our warranty is with the retailer, Aldi - but
having taken stuff back to them before - they always try to refer you
to the manufacturer with claims.
How set in law is it that the retailer is responsible for dealing with
these matters, rather than substituting it with chasing an help line?
I have just been onto the help line and it seems to belong to Aldi.
They want it posted off with an RMA, which involves a lot of extra
messing about, versus just taking it back to the store it was bought
from. The help line seemed to concede once the law was pointed out to
them, that we are only responsible for returning it to the store though
- once I took over the call.
--
Regards,
Harry (M1BYT) (L)
http://www.ukradioamateur.co.uk
year. Yes we have the receipt of purchase. There paperwork suggests it
has a 3 year warranty.
As I understand it, our warranty is with the retailer, Aldi - but
having taken stuff back to them before - they always try to refer you
to the manufacturer with claims.
How set in law is it that the retailer is responsible for dealing with
these matters, rather than substituting it with chasing an help line?
I have just been onto the help line and it seems to belong to Aldi.
They want it posted off with an RMA, which involves a lot of extra
messing about, versus just taking it back to the store it was bought
from. The help line seemed to concede once the law was pointed out to
them, that we are only responsible for returning it to the store though
- once I took over the call.
--
Regards,
Harry (M1BYT) (L)
http://www.ukradioamateur.co.uk
michael adams
May 10, 2015, 6:42:45 AM5/10/15
to
"Harry Bloomfield" <harry...@NOSPAM.tiscali.co.uk> wrote in message
news:mn.529c7df5c9...@NOSPAM.tiscali.co.uk...
Aldi can charge low prices is that they skimp on stuff like having
store staff specially trained up to deal with returns.Basically
they make their money by having staff stacking shelves and manning
tills and so they'll try and bulllshit their way out of it.
Unlike people like Tesco who everyone likes to moan about, Aldi and
Lidl don't seem to have information desks, not the ones I've
been in anyway. "Oh but they're so much cheaper..."
I very much doubt if any of the floor staff have a clue about returns
you may need to get hold of a manager, stick a prinout under his nose
if necessary, and insist he finds and signs a returns form for you
on receipt of the goods. They presumably had such forms printed
although whether the manager can find them may be another matter.
michael adams
...
Peter Parry
May 10, 2015, 6:59:31 AM5/10/15
to
On Sun, 10 May 2015 11:08:05 +0100, Harry Bloomfield
<harry...@NOSPAM.tiscali.co.uk> wrote:
>I am about to tackle Aldi over a kettle bought in January, earlier this
>year. Yes we have the receipt of purchase. There paperwork suggests it
>has a 3 year warranty.
>As I understand it, our warranty is with the retailer, Aldi - but
>having taken stuff back to them before - they always try to refer you
>to the manufacturer with claims.
Your warranty or guarantee is with whoever gives it, this might be the
<harry...@NOSPAM.tiscali.co.uk> wrote:
>I am about to tackle Aldi over a kettle bought in January, earlier this
>year. Yes we have the receipt of purchase. There paperwork suggests it
>has a 3 year warranty.
>As I understand it, our warranty is with the retailer, Aldi - but
>having taken stuff back to them before - they always try to refer you
>to the manufacturer with claims.
retailer or the importer or the manufacturer amongst others. Any
such warranty can have conditions such as requiring you to return
goods to a specific address.
However, as the saying goes "this does not affect your statutory
rights" - see below.
>How set in law is it that the retailer is responsible for dealing with
>these matters, rather than substituting it with chasing an help line?
warranty document to see what it gives you.
>I have just been onto the help line and it seems to belong to Aldi.
>They want it posted off with an RMA, which involves a lot of extra
>messing about, versus just taking it back to the store it was bought
>from. The help line seemed to concede once the law was pointed out to
>them, that we are only responsible for returning it to the store though
>- once I took over the call.
are all with the retailer. Amongst other rights any failure of the
goods within 6 months of purchase is presumed to be due to a fault
present at the time of sale (unless the supplier can prove otherwise).
It comes down to what you want. If you take the item back to Aldi
they will probably just refund what you paid. If you particularly
like that design of kettle and the shop has none then sending it back
for "repair" gives you some chance of receiving a new replacement and
certainly of getting your money back if there isn't one available.
alan_m
May 10, 2015, 7:26:36 AM5/10/15
to
On 10/05/2015 11:42, michael adams wrote:
>
> You only need to take it back to the store.
And stand in any checkout queue until the till operator sorts it out
>
> You only need to take it back to the store.
and/or calls the manager over to sort it out.
--
mailto: news {at} admac {dot] myzen {dot} co {dot} uk
alan_m
May 10, 2015, 7:27:33 AM5/10/15
to
ARW
May 10, 2015, 7:37:51 AM5/10/15
to
"Peter Parry" <pe...@wpp.ltd.uk> wrote in message
news:nmduka5ce7tm0bd8o...@4ax.com...
>
> It comes down to what you want.
Probably hot tea or coffee:-)
>If you take the item back to Aldi
> they will probably just refund what you paid.
They will. And the louder you shout the faster the refund.
--
Adam
news:nmduka5ce7tm0bd8o...@4ax.com...
>
> It comes down to what you want.
>If you take the item back to Aldi
> they will probably just refund what you paid.
--
Adam
alan_m
May 10, 2015, 7:48:01 AM5/10/15
to
On 10/05/2015 11:42, michael adams wrote:
> Unlike people like Tesco who everyone likes to moan about, Aldi and
> Lidl don't seem to have information desks, not the ones I've
> been in anyway. "Oh but they're so much cheaper..."
Who do you think pays for all that extra customer service? A lot of the
> Lidl don't seem to have information desks, not the ones I've
> been in anyway. "Oh but they're so much cheaper..."
major supermarkets say that they have to drastically cut costs in order
to be competitive on food pricing - I wonder what will go first?
In my experience, all of the staff in Lidl/Aldi appear to be able to
cope quite well with customer refunds albeit they do have this policy of
trying to direct customers to their web/mail based warranty service on
goods purchased over a month beforehand.
michael adams
May 10, 2015, 8:21:27 AM5/10/15
to
"alan_m" <ju...@admac.myzen.co.uk> wrote in message
news:cr8tj8...@mid.individual.net...
> On 10/05/2015 11:42, michael adams wrote:
>
>>
>> You only need to take it back to the store.
>
> And stand in any checkout queue until the till operator sorts it out and/or calls the
> manager over to sort it out.
All that does, is penalise the other customers.
>
>>
>> You only need to take it back to the store.
>
> And stand in any checkout queue until the till operator sorts it out and/or calls the
> manager over to sort it out.
It's not their fault that Aldi tries to fob people off.
Unless you believe those other customers deserve to
be punished for simply shopping in Aldi.
I've got no objection to people chaining themselves to
metaphorical railings - good luck to them - just as long
as they're not going to chain me up too.
michael adams
...
michael adams
May 10, 2015, 8:28:37 AM5/10/15
to
> Under the Sale of Goods Act you have certain statutory rights. These
> are all with the retailer.
The point at issue here is who constitutes "the retailer" -
> are all with the retailer.
when it comes to returning goods. The actual shop where the
goods were purchased or their head office or warehouse ?
While there's nothing specific in the legislation -
If you buy something mail order then its advisable to keep
the packing as this can be used to return the goods without
damage to the warehouse.
If you buy something in a shop you don't get any packing
materials. So on those grounds alone its unreasonable
that you should be expected to return the goods to anywhere
other than the shop where the item was purchased, as the customer
can't be expected to necessarily know what packing materials
would be necessary to prevent damage in transit.
michael adams
...
Dave Plowman (News)
May 10, 2015, 8:38:30 AM5/10/15
to
In article <mn.529c7df5c9...@NOSPAM.tiscali.co.uk>,
receipt. Thought Aldi were the same?
--
*I got a job at a bakery because I kneaded dough.*
Dave Plowman da...@davenoise.co.uk London SW
To e-mail, change noise into sound.
Harry Bloomfield <harry...@NOSPAM.tiscali.co.uk> wrote:
> I am about to tackle Aldi over a kettle bought in January, earlier this
> year. Yes we have the receipt of purchase. There paperwork suggests it
> has a 3 year warranty.
> As I understand it, our warranty is with the retailer, Aldi - but
> having taken stuff back to them before - they always try to refer you
> to the manufacturer with claims.
If it were Lidl, they'd just give you your money back, if you have the
> I am about to tackle Aldi over a kettle bought in January, earlier this
> year. Yes we have the receipt of purchase. There paperwork suggests it
> has a 3 year warranty.
> As I understand it, our warranty is with the retailer, Aldi - but
> having taken stuff back to them before - they always try to refer you
> to the manufacturer with claims.
receipt. Thought Aldi were the same?
--
*I got a job at a bakery because I kneaded dough.*
Dave Plowman da...@davenoise.co.uk London SW
To e-mail, change noise into sound.
DerbyBorn
May 10, 2015, 8:50:21 AM5/10/15
to
"michael adams" <mjad...@ukonline.co.k> wrote in
news:minie3$bok$1...@dont-email.me:
Why do some people seem to enjoy making the working day unpleasant for the
poor member of staff - how would they like it?
news:minie3$bok$1...@dont-email.me:
poor member of staff - how would they like it?
DerbyBorn
May 10, 2015, 8:52:16 AM5/10/15
to
>
They are unlikely to be able to replace it as they won't have any in stock.
tony sayer
May 10, 2015, 8:54:31 AM5/10/15
to
>
>I very much doubt if any of the floor staff have a clue about returns
>you may need to get hold of a manager, stick a prinout under his nose
>if necessary, and insist he finds and signs a returns form for you
>on receipt of the goods. They presumably had such forms printed
>although whether the manager can find them may be another matter.
>
>michael adams
>
>...
Best bet is to start quoting this;-)
>I very much doubt if any of the floor staff have a clue about returns
>you may need to get hold of a manager, stick a prinout under his nose
>if necessary, and insist he finds and signs a returns form for you
>on receipt of the goods. They presumably had such forms printed
>although whether the manager can find them may be another matter.
>
>michael adams
>
>...
Makes them think your going the be a LOT of trouble and bother for
them:)
http://www.legislation.gov.uk/ukpga/1979/54
--
Tony Sayer
ARW
May 10, 2015, 9:10:39 AM5/10/15
to
"michael adams" <mjad...@ukonline.co.k> wrote in message
news:minie3$bok$1...@dont-email.me...
--
Adam
news:minie3$bok$1...@dont-email.me...
>
> "alan_m" <ju...@admac.myzen.co.uk> wrote in message
> news:cr8tj8...@mid.individual.net...
>> On 10/05/2015 11:42, michael adams wrote:
>>
>>>
>>> You only need to take it back to the store.
>>
>> And stand in any checkout queue until the till operator sorts it out
>> and/or calls the manager over to sort it out.
>
> All that does, is penalise the other customers.
>
> It's not their fault that Aldi tries to fob people off.
>
> Unless you believe those other customers deserve to
> be punished for simply shopping in Aldi.
The customers that shop in S&M like to be punished.
> "alan_m" <ju...@admac.myzen.co.uk> wrote in message
> news:cr8tj8...@mid.individual.net...
>> On 10/05/2015 11:42, michael adams wrote:
>>
>>>
>>> You only need to take it back to the store.
>>
>> And stand in any checkout queue until the till operator sorts it out
>> and/or calls the manager over to sort it out.
>
> All that does, is penalise the other customers.
>
> It's not their fault that Aldi tries to fob people off.
>
> Unless you believe those other customers deserve to
> be punished for simply shopping in Aldi.
--
Adam
ARW
May 10, 2015, 9:20:30 AM5/10/15
to
"DerbyBorn" <Some...@Nearhome.com> wrote in message
news:XnsA4968CC625524Tr...@81.171.92.236...
Why should a refund or an exchange for a faulty item be an unpleasant
experience for a member of staff?
--
Adam
news:XnsA4968CC625524Tr...@81.171.92.236...
experience for a member of staff?
--
Adam
michael adams
May 10, 2015, 9:39:54 AM5/10/15
to
"DerbyBorn" <Some...@Nearhome.com> wrote in message
news:XnsA4968CC625524Tr...@81.171.92.236...
They'll possibly welcome the excuse to get a break from running
stuff through the till non-stop. They'd probably be quite happy
to sit there for ten minutes waiting for the manager to show
up as they're probably trained to diffuse the situation rather
than get into confrontations. Whereas people in the queue behind
a fuming Mr "I know my rights" might well have already been waiting
ten minutes in that particular queue .
michael adams
...
Roger Mills
May 10, 2015, 9:48:59 AM5/10/15
to
On 10/05/2015 13:28, michael adams wrote:
>
> If you buy something mail order then its advisable to keep
> the packing as this can be used to return the goods without
> damage to the warehouse.
>
Why would they cause damage to the warehouse?
>
> If you buy something mail order then its advisable to keep
> the packing as this can be used to return the goods without
> damage to the warehouse.
>
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.
Dave Plowman (News)
May 10, 2015, 9:49:58 AM5/10/15
to
In article <mincl0$n4j$1...@dont-email.me>,
with the latter's dedicated 'returns' or whatever area.
Just do your shopping at Lidl and the return at the checkout. No real
point in doing a special journey - they're not going to run away.
--
*Gargling is a good way to see if your throat leaks.
michael adams <mjad...@ukonline.co.k> wrote:
> You only need to take it back to the store. However the reason that
> Aldi can charge low prices is that they skimp on stuff like having
> store staff specially trained up to deal with returns.Basically
> they make their money by having staff stacking shelves and manning
> tills and so they'll try and bulllshit their way out of it.
> Unlike people like Tesco who everyone likes to moan about, Aldi and
> Lidl don't seem to have information desks, not the ones I've
> been in anyway. "Oh but they're so much cheaper..."
Rather take something back to Lidl than Ikea any day of the week. Even
> You only need to take it back to the store. However the reason that
> Aldi can charge low prices is that they skimp on stuff like having
> store staff specially trained up to deal with returns.Basically
> they make their money by having staff stacking shelves and manning
> tills and so they'll try and bulllshit their way out of it.
> Unlike people like Tesco who everyone likes to moan about, Aldi and
> Lidl don't seem to have information desks, not the ones I've
> been in anyway. "Oh but they're so much cheaper..."
with the latter's dedicated 'returns' or whatever area.
Just do your shopping at Lidl and the return at the checkout. No real
point in doing a special journey - they're not going to run away.
--
*Gargling is a good way to see if your throat leaks.
michael adams
May 10, 2015, 9:52:27 AM5/10/15
to
"Roger Mills" <watt....@gmail.com> wrote in message
news:cr95u8...@mid.individual.net...
> On 10/05/2015 13:28, michael adams wrote:
>
>>
>> If you buy something mail order then its advisable to keep
>> the packing as this can be used to return the goods without
>> damage to the warehouse.
>>
>
> Why would they cause damage to the warehouse?
> --
> Cheers,
> Roger
Commaist !
>
>>
>> If you buy something mail order then its advisable to keep
>> the packing as this can be used to return the goods without
>> damage to the warehouse.
>>
>
> Why would they cause damage to the warehouse?
> --
> Cheers,
> Roger
michael adams
...
Roger Mills
May 10, 2015, 9:53:12 AM5/10/15
to
On 10/05/2015 13:52, DerbyBorn wrote:
>>
>
> They are unlikely to be able to replace it as they won't have any in stock.
Indeed. Once all the items in a particular offer are sold, they won't
>>
>
> They are unlikely to be able to replace it as they won't have any in stock.
have any more until that offer comes round again - many months later.
So, if you're happy for a refund - fine. Otherwise, you need to send it
to their service agent if you want a replacement. And there's no
guaranty that *they'll* have any!
michael adams
May 10, 2015, 9:58:08 AM5/10/15
to
"Dave Plowman (News)" <da...@davenoise.co.uk> wrote in message
news:54c19b3...@davenoise.co.uk...
>>
> Rather take something back to Lidl than Ikea any day of the week. Even
> with the latter's dedicated 'returns' or whatever area.
>
> Just do your shopping at Lidl and the return at the checkout. No real
> point in doing a special journey - they're not going to run away.
The only returns I've ever done are in places that take credit cards.
> Rather take something back to Lidl than Ikea any day of the week. Even
> with the latter's dedicated 'returns' or whatever area.
>
> Just do your shopping at Lidl and the return at the checkout. No real
> point in doing a special journey - they're not going to run away.
Where you put your card in as normal, they put a refund onto the card
and you sign their receipt at the bottom.
So do Aldi and Lidl allow the checkout staff to refund cash
out of the till ?
michael adams
...
Dave Plowman (News)
May 10, 2015, 10:00:03 AM5/10/15
to
> Unlike people like Tesco who everyone likes to moan about, Aldi and
> Lidl don't seem to have information desks, not the ones I've
> been in anyway. "Oh but they're so much cheaper..."
The lean numbers of staff at Lidl means you don't get them standing around
> Lidl don't seem to have information desks, not the ones I've
> been in anyway. "Oh but they're so much cheaper..."
chatting to one another. Unlike my local Tesco. When I'm trying to get
help with their stupid self checkout. With a flashing red light on top. A
very loud siren might be better.
--
*Why is the third hand on the watch called a second hand?
michael adams
May 10, 2015, 10:08:06 AM5/10/15
to
news:54c19bc...@davenoise.co.uk...
Or Sainsbury, or Asda.
Unlike Morrisons which have been shite since they were first
installed 3 or more years ago.
I give Morrisons a year or two at the most.
michael adams
...
> In article <mincl0$n4j$1...@dont-email.me>,
> michael adams <mjad...@ukonline.co.k> wrote:
>> Unlike people like Tesco who everyone likes to moan about, Aldi and
>> Lidl don't seem to have information desks, not the ones I've
>> been in anyway. "Oh but they're so much cheaper..."
>
> The lean numbers of staff at Lidl means you don't get them standing around
> chatting to one another. Unlike my local Tesco. When I'm trying to get
> help with their stupid self checkout. With a flashing red light on top. A
> very loud siren might be better.
I've never had a problem with the self checkouts in Tesco myself.
> michael adams <mjad...@ukonline.co.k> wrote:
>> Unlike people like Tesco who everyone likes to moan about, Aldi and
>> Lidl don't seem to have information desks, not the ones I've
>> been in anyway. "Oh but they're so much cheaper..."
>
> The lean numbers of staff at Lidl means you don't get them standing around
> chatting to one another. Unlike my local Tesco. When I'm trying to get
> help with their stupid self checkout. With a flashing red light on top. A
> very loud siren might be better.
Or Sainsbury, or Asda.
Unlike Morrisons which have been shite since they were first
installed 3 or more years ago.
I give Morrisons a year or two at the most.
michael adams
...
ARW
May 10, 2015, 10:42:06 AM5/10/15
to
"Dave Plowman (News)" <da...@davenoise.co.uk> wrote in message
news:54c19b3...@davenoise.co.uk...
> In article <mincl0$n4j$1...@dont-email.me>,
> michael adams <mjad...@ukonline.co.k> wrote:
>> You only need to take it back to the store. However the reason that
>> Aldi can charge low prices is that they skimp on stuff like having
>> store staff specially trained up to deal with returns.Basically
>> they make their money by having staff stacking shelves and manning
>> tills and so they'll try and bulllshit their way out of it.
>> Unlike people like Tesco who everyone likes to moan about, Aldi and
>> Lidl don't seem to have information desks, not the ones I've
>> been in anyway. "Oh but they're so much cheaper..."
>
> Rather take something back to Lidl than Ikea any day of the week. Even
> with the latter's dedicated 'returns' or whatever area.
I hope that the something is not an Aldi kettle.
> michael adams <mjad...@ukonline.co.k> wrote:
>> You only need to take it back to the store. However the reason that
>> Aldi can charge low prices is that they skimp on stuff like having
>> store staff specially trained up to deal with returns.Basically
>> they make their money by having staff stacking shelves and manning
>> tills and so they'll try and bulllshit their way out of it.
>> Unlike people like Tesco who everyone likes to moan about, Aldi and
>> Lidl don't seem to have information desks, not the ones I've
>> been in anyway. "Oh but they're so much cheaper..."
>
> Rather take something back to Lidl than Ikea any day of the week. Even
> with the latter's dedicated 'returns' or whatever area.
--
Adam
Harry Bloomfield
May 10, 2015, 11:14:22 AM5/10/15
to
on 10/05/2015, michael adams supposed :
none at all.
Walked in store did a bit of shopping and collared one of the
assistants who looked like management, but wasn't. Told to just present
it at the till for a refund. Things have changed...
Last time something went faulty, a coffee maker, I ended up shouting at
the manager and dumping the item there in disgust, followed by a letter
of complaint to Aldi head office.
I had something similar with Lidl, a few years ago.
> You only need to take it back to the store. However the reason that
> Aldi can charge low prices is that they skimp on stuff like having
> store staff specially trained up to deal with returns.Basically
> they make their money by having staff stacking shelves and manning
> tills and so they'll try and bulllshit their way out of it.
> Unlike people like Tesco who everyone likes to moan about, Aldi and
> Lidl don't seem to have information desks, not the ones I've
> been in anyway. "Oh but they're so much cheaper..."
>
> I very much doubt if any of the floor staff have a clue about returns
> you may need to get hold of a manager, stick a prinout under his nose
> if necessary, and insist he finds and signs a returns form for you
> on receipt of the goods. They presumably had such forms printed
> although whether the manager can find them may be another matter.
Actually, I was expecting a boat load of aggravation - yet there was
> Aldi can charge low prices is that they skimp on stuff like having
> store staff specially trained up to deal with returns.Basically
> they make their money by having staff stacking shelves and manning
> tills and so they'll try and bulllshit their way out of it.
> Unlike people like Tesco who everyone likes to moan about, Aldi and
> Lidl don't seem to have information desks, not the ones I've
> been in anyway. "Oh but they're so much cheaper..."
>
> I very much doubt if any of the floor staff have a clue about returns
> you may need to get hold of a manager, stick a prinout under his nose
> if necessary, and insist he finds and signs a returns form for you
> on receipt of the goods. They presumably had such forms printed
> although whether the manager can find them may be another matter.
none at all.
Walked in store did a bit of shopping and collared one of the
assistants who looked like management, but wasn't. Told to just present
it at the till for a refund. Things have changed...
Last time something went faulty, a coffee maker, I ended up shouting at
the manager and dumping the item there in disgust, followed by a letter
of complaint to Aldi head office.
I had something similar with Lidl, a few years ago.
michael adams
May 10, 2015, 11:47:24 AM5/10/15
to
news:mn.53ce7df587...@NOSPAM.tiscali.co.uk...
yourself who know all about the need for a receipt.
Nevertheless I wouldn't want to find myself stuck
in a queue behind someone who was trying it on,
or didn't have a receipt, or whatever.
I'm also a bit surprised that checkout operators
are given that much discretion. For the more
dishonestly minded it also seems a good way of picking
up spare accessory sets or batteries for tools
without having to rummage around in the shop
hoping not to be seen.
michael adams
...
> Actually, I was expecting a boat load of aggravation - yet there was none at all.
>
> Walked in store did a bit of shopping and collared one of the assistants who looked
> like management, but wasn't. Told to just present it at the till for a refund. Things
> have changed...
That system should work fine with honest people such as
>
> Walked in store did a bit of shopping and collared one of the assistants who looked
> like management, but wasn't. Told to just present it at the till for a refund. Things
> have changed...
yourself who know all about the need for a receipt.
Nevertheless I wouldn't want to find myself stuck
in a queue behind someone who was trying it on,
or didn't have a receipt, or whatever.
I'm also a bit surprised that checkout operators
are given that much discretion. For the more
dishonestly minded it also seems a good way of picking
up spare accessory sets or batteries for tools
without having to rummage around in the shop
hoping not to be seen.
michael adams
...
tony sayer
May 10, 2015, 12:34:33 PM5/10/15
to
>atter.
>
>Actually, I was expecting a boat load of aggravation - yet there was
>none at all.
>
>Walked in store did a bit of shopping and collared one of the
>assistants who looked like management, but wasn't. Told to just present
>it at the till for a refund. Things have changed...
And thats how it should be, your a happy customer one whose more than
>
>Actually, I was expecting a boat load of aggravation - yet there was
>none at all.
>
>Walked in store did a bit of shopping and collared one of the
>assistants who looked like management, but wasn't. Told to just present
>it at the till for a refund. Things have changed...
likely TO RETURN to the shop and buy more stuff:)..
>
>Last time something went faulty, a coffee maker, I ended up shouting at
>the manager and dumping the item there in disgust, followed by a letter
>of complaint to Aldi head office.
to buy more stuff;(
Simple isn't it?, but it is so very difficult for the management to
grasp;!..
>
>I had something similar with Lidl, a few years ago.
>
--
Tony Sayer
>I had something similar with Lidl, a few years ago.
>
--
Graham.
May 10, 2015, 12:38:25 PM5/10/15
to
expected weight has been programmed into the system.
--
Graham.
%Profound_observation%
hugh neary
May 10, 2015, 12:57:08 PM5/10/15
to
would lay down my goods and walk out.
Unfortunately this nation of "forelock tuggers" we live in seem all
too happy to see an individual treated with contempt as long as it
does not affect themselves.
Fuming isn't good though, I have been waiting in line behind "Mr
Angry" and temper tantrums are of no benefit.
Oddly enough I do recollect taking something back to Aldi, a self
assembly device with a part missing. There was no problem, changed in
an instant.
HN
>...
>
>
>
Roger Mills
May 10, 2015, 1:39:39 PM5/10/15
to
On 10/05/2015 14:51, Dave Plowman (News) wrote:
> In article<mincl0$n4j$1...@dont-email.me>,
> michael adams<mjad...@ukonline.co.k> wrote:
>> Unlike people like Tesco who everyone likes to moan about, Aldi and
>> Lidl don't seem to have information desks, not the ones I've
>> been in anyway. "Oh but they're so much cheaper..."
>
> The lean numbers of staff at Lidl means you don't get them standing around
> chatting to one another. Unlike my local Tesco. When I'm trying to get
> help with their stupid self checkout. With a flashing red light on top. A
> very loud siren might be better.
>
I don't have that problem. I refuse to use the bl**dy things, full stop!
> In article<mincl0$n4j$1...@dont-email.me>,
> michael adams<mjad...@ukonline.co.k> wrote:
>> Unlike people like Tesco who everyone likes to moan about, Aldi and
>> Lidl don't seem to have information desks, not the ones I've
>> been in anyway. "Oh but they're so much cheaper..."
>
> The lean numbers of staff at Lidl means you don't get them standing around
> chatting to one another. Unlike my local Tesco. When I'm trying to get
> help with their stupid self checkout. With a flashing red light on top. A
> very loud siren might be better.
>
Roger Mills
May 10, 2015, 1:44:55 PM5/10/15
to
On 10/05/2015 14:57, michael adams wrote:
>
> The only returns I've ever done are in places that take credit cards.
> Where you put your card in as normal, they put a refund onto the card
> and you sign their receipt at the bottom.
>
> So do Aldi and Lidl allow the checkout staff to refund cash
> out of the till ?
>
I've had cash refunds from one or other (or maybe both) for things I'd
>
> The only returns I've ever done are in places that take credit cards.
> Where you put your card in as normal, they put a refund onto the card
> and you sign their receipt at the bottom.
>
> So do Aldi and Lidl allow the checkout staff to refund cash
> out of the till ?
>
bought with a credit card. But that's fairly recent, 'cos they haven't
been accepting credit cards for long. A bit longer ago, ISTR taking back
something I'd bought with a debit card, and they insisted on refunding
onto the card - even though you could have cashback when you made a card
purchase!
Dave Plowman (News)
May 10, 2015, 2:16:13 PM5/10/15
to
In article <mino3c$v20$1...@dont-email.me>,
> So do Aldi and Lidl allow the checkout staff to refund cash
> out of the till ?
Dunno. Possibly if you paid cash in the first place. But I don't, so can't
say.
--
*Venison for dinner again? Oh deer!*
michael adams <mjad...@ukonline.co.k> wrote:
> "Dave Plowman (News)" <da...@davenoise.co.uk> wrote in message
> news:54c19b3...@davenoise.co.uk...
> >>
> > Rather take something back to Lidl than Ikea any day of the week. Even
> > with the latter's dedicated 'returns' or whatever area.
> >
> > Just do your shopping at Lidl and the return at the checkout. No real
> > point in doing a special journey - they're not going to run away.
> The only returns I've ever done are in places that take credit cards.
> Where you put your card in as normal, they put a refund onto the card
> and you sign their receipt at the bottom.
That's how Lidl do it.
> "Dave Plowman (News)" <da...@davenoise.co.uk> wrote in message
> news:54c19b3...@davenoise.co.uk...
> >>
> > Rather take something back to Lidl than Ikea any day of the week. Even
> > with the latter's dedicated 'returns' or whatever area.
> >
> > Just do your shopping at Lidl and the return at the checkout. No real
> > point in doing a special journey - they're not going to run away.
> The only returns I've ever done are in places that take credit cards.
> Where you put your card in as normal, they put a refund onto the card
> and you sign their receipt at the bottom.
> So do Aldi and Lidl allow the checkout staff to refund cash
> out of the till ?
say.
--
*Venison for dinner again? Oh deer!*
Dave Plowman (News)
May 10, 2015, 2:20:29 PM5/10/15
to
In article <minom3$1sc$1...@dont-email.me>,
something on the shelf it hasn't recognised. But often one of those 'money
off the next purchase' vouchers that won't scan or more likely isn't
counted when you put it in the slot afterwards.
--
*And don't start a sentence with a conjunction *
michael adams <mjad...@ukonline.co.k> wrote:
> > The lean numbers of staff at Lidl means you don't get them standing
> > around chatting to one another. Unlike my local Tesco. When I'm trying
> > to get help with their stupid self checkout. With a flashing red light
> > on top. A very loud siren might be better.
> I've never had a problem with the self checkouts in Tesco myself.
> Or Sainsbury, or Asda.
Usually an item that won't scan - or the thing complaining there's
> > The lean numbers of staff at Lidl means you don't get them standing
> > around chatting to one another. Unlike my local Tesco. When I'm trying
> > to get help with their stupid self checkout. With a flashing red light
> > on top. A very loud siren might be better.
> I've never had a problem with the self checkouts in Tesco myself.
> Or Sainsbury, or Asda.
something on the shelf it hasn't recognised. But often one of those 'money
off the next purchase' vouchers that won't scan or more likely isn't
counted when you put it in the slot afterwards.
--
*And don't start a sentence with a conjunction *
Rod Speed
May 10, 2015, 4:07:21 PM5/10/15
to
michael adams <mjad...@ukonline.co.k> wrote
> Peter Parry <pe...@wpp.ltd.uk> wrote
>> Under the Sale of Goods Act you have certain statutory rights. These are
>> all with the retailer.
> The point at issue here is who constitutes "the retailer" -
> when it comes to returning goods. The actual shop where the
> goods were purchased or their head office or warehouse ?
> While there's nothing specific in the legislation -
Then you are free to demand that a physical store deals with it.
> If you buy something mail order then its advisable to keep the packing as
> this can be used to return the goods without damage to the warehouse.
Sure, but how many will do that with
every kettle or toaster etc they buy ?
> If you buy something in a shop you don't get any packing materials.
Yes you do with most stuff like a TV or kettle etc.
> So on those grounds alone its unreasonable that you should be expected to
> return the goods to anywhere
> other than the shop where the item was purchased,
Plenty want to be able to return it to any store in the
chain they bought it from, not the specific store they
bought it from.
> as the customer can't be expected to necessarily know what packing
> materials would be necessary to prevent damage in transit.
And shouldn’t have to pay for the cost of returning it that way
when they go to the store routinely with operations like Aldi.
If Aldi doesn’t like to have staff that can handle that, that is Aldi's
problem, not the customers as far as the law is concerned.
What one of our online retailers does is supply you with a
replacement and get the carrier who delivers the replacement
to take the one that has failed back. That works pretty well
packaging wise. That operation also is happy for you to
return the failed item to any of their stores too. And has a
proper system for keeping track of what you bought from
them so you don’t have to keep the receipts etc either.
> Peter Parry <pe...@wpp.ltd.uk> wrote
>> Under the Sale of Goods Act you have certain statutory rights. These are
>> all with the retailer.
> The point at issue here is who constitutes "the retailer" -
> when it comes to returning goods. The actual shop where the
> goods were purchased or their head office or warehouse ?
> While there's nothing specific in the legislation -
> If you buy something mail order then its advisable to keep the packing as
> this can be used to return the goods without damage to the warehouse.
every kettle or toaster etc they buy ?
> If you buy something in a shop you don't get any packing materials.
> So on those grounds alone its unreasonable that you should be expected to
> return the goods to anywhere
> other than the shop where the item was purchased,
chain they bought it from, not the specific store they
bought it from.
> as the customer can't be expected to necessarily know what packing
> materials would be necessary to prevent damage in transit.
when they go to the store routinely with operations like Aldi.
If Aldi doesn’t like to have staff that can handle that, that is Aldi's
problem, not the customers as far as the law is concerned.
What one of our online retailers does is supply you with a
replacement and get the carrier who delivers the replacement
to take the one that has failed back. That works pretty well
packaging wise. That operation also is happy for you to
return the failed item to any of their stores too. And has a
proper system for keeping track of what you bought from
them so you don’t have to keep the receipts etc either.
Rod Speed
May 10, 2015, 4:18:20 PM5/10/15
to
news:54c194e...@davenoise.co.uk...
even if you don’t like the device and one of the managers ever
claimed that they would do that even if you had thrown it at the
wall in a fit of rage too. That was with one of their smartphones.
> In article <mn.529c7df5c9...@NOSPAM.tiscali.co.uk>,
> Harry Bloomfield <harry...@NOSPAM.tiscali.co.uk> wrote:
>> I am about to tackle Aldi over a kettle bought in January, earlier this
>> year. Yes we have the receipt of purchase. There paperwork suggests it
>> has a 3 year warranty.
>
>> As I understand it, our warranty is with the retailer, Aldi - but
>> having taken stuff back to them before - they always try to refer you
>> to the manufacturer with claims.
>
> If it were Lidl, they'd just give you your money back, if you have the
> receipt. Thought Aldi were the same?
Our Aldis go much further than that, giving you your money back
> Harry Bloomfield <harry...@NOSPAM.tiscali.co.uk> wrote:
>> I am about to tackle Aldi over a kettle bought in January, earlier this
>> year. Yes we have the receipt of purchase. There paperwork suggests it
>> has a 3 year warranty.
>
>> As I understand it, our warranty is with the retailer, Aldi - but
>> having taken stuff back to them before - they always try to refer you
>> to the manufacturer with claims.
>
> If it were Lidl, they'd just give you your money back, if you have the
> receipt. Thought Aldi were the same?
even if you don’t like the device and one of the managers ever
claimed that they would do that even if you had thrown it at the
wall in a fit of rage too. That was with one of their smartphones.
alan_m
May 10, 2015, 4:20:36 PM5/10/15
to
On 10/05/2015 14:57, michael adams wrote:
>
>
> So do Aldi and Lidl allow the checkout staff to refund cash
> out of the till ?
I believe so.
> out of the till ?
BTW Aldi/lidl now take credit cards as well as debit cards.
--
mailto: news {at} admac {dot] myzen {dot} co {dot} uk
Brian-Gaff
May 11, 2015, 3:03:46 AM5/11/15
to
Yes exactly. I think it often depends on the staff training. It should not
of course, but in this real world of short term contracts and agency staff
etc, it must be a nightmare to keep all staff up to speed on consumer
rights. Of course the law is on your side, but that is of no help if the
staff refuse to take it and give you a new one.
If you can, might be worth recording the exchange and talking to trading
standards if a shot across the head office bows does not work.
sadly, increasingly, it seems that people can break the law and never get
brought to book over it.
Brian
--
From the Sofa of Brian Gaff Reply address is active
"michael adams" <mjad...@ukonline.co.k> wrote in message
news:mincl0$n4j$1...@dont-email.me...
> news:mn.529c7df5c9...@NOSPAM.tiscali.co.uk...
>> these matters, rather than substituting it with chasing an help line?
>>
>> I have just been onto the help line and it seems to belong to Aldi. They
>> want it posted off with an RMA, which involves a lot of extra messing
>> about, versus just taking it back to the store it was bought from. The
>> help line seemed to concede once the law was pointed out to them, that we
>> are only responsible for returning it to the store though - once I took
>> over the call.
>
> ...
>
>
>
>
of course, but in this real world of short term contracts and agency staff
etc, it must be a nightmare to keep all staff up to speed on consumer
rights. Of course the law is on your side, but that is of no help if the
staff refuse to take it and give you a new one.
If you can, might be worth recording the exchange and talking to trading
standards if a shot across the head office bows does not work.
sadly, increasingly, it seems that people can break the law and never get
brought to book over it.
Brian
--
From the Sofa of Brian Gaff Reply address is active
"michael adams" <mjad...@ukonline.co.k> wrote in message
news:mincl0$n4j$1...@dont-email.me...
> news:mn.529c7df5c9...@NOSPAM.tiscali.co.uk...
>>I am about to tackle Aldi over a kettle bought in January, earlier this
>>year. Yes we have the receipt of purchase. There paperwork suggests it has
>>a 3 year warranty.
>>
>> As I understand it, our warranty is with the retailer, Aldi - but having
>> taken stuff back to them before - they always try to refer you to the
>> manufacturer with claims.
>>
>> How set in law is it that the retailer is responsible for dealing with
>>year. Yes we have the receipt of purchase. There paperwork suggests it has
>>a 3 year warranty.
>>
>> As I understand it, our warranty is with the retailer, Aldi - but having
>> taken stuff back to them before - they always try to refer you to the
>> manufacturer with claims.
>>
>> these matters, rather than substituting it with chasing an help line?
>>
>> I have just been onto the help line and it seems to belong to Aldi. They
>> want it posted off with an RMA, which involves a lot of extra messing
>> about, versus just taking it back to the store it was bought from. The
>> help line seemed to concede once the law was pointed out to them, that we
>> are only responsible for returning it to the store though - once I took
>> over the call.
>
> You only need to take it back to the store. However the reason that
> Aldi can charge low prices is that they skimp on stuff like having
> store staff specially trained up to deal with returns.Basically
> they make their money by having staff stacking shelves and manning
> tills and so they'll try and bulllshit their way out of it.
> You only need to take it back to the store. However the reason that
> Aldi can charge low prices is that they skimp on stuff like having
> store staff specially trained up to deal with returns.Basically
> they make their money by having staff stacking shelves and manning
> tills and so they'll try and bulllshit their way out of it.
> Unlike people like Tesco who everyone likes to moan about, Aldi and
> Lidl don't seem to have information desks, not the ones I've
> been in anyway. "Oh but they're so much cheaper..."
>
> Lidl don't seem to have information desks, not the ones I've
> been in anyway. "Oh but they're so much cheaper..."
>
> I very much doubt if any of the floor staff have a clue about returns
> you may need to get hold of a manager, stick a prinout under his nose
> if necessary, and insist he finds and signs a returns form for you
> on receipt of the goods. They presumably had such forms printed
> although whether the manager can find them may be another matter.
>
> michael adams
> you may need to get hold of a manager, stick a prinout under his nose
> if necessary, and insist he finds and signs a returns form for you
> on receipt of the goods. They presumably had such forms printed
> although whether the manager can find them may be another matter.
>
>
> ...
>
>
>
>
Muddymike
May 11, 2015, 4:54:10 AM5/11/15
to
>I am about to tackle Aldi over a kettle bought in January, earlier this
>year. Yes we have the receipt of purchase. There paperwork suggests it has
>a 3 year warranty.
>
>As I understand it, our warranty is with the retailer, Aldi - but having
>taken stuff back to them before - they always try to refer you to the
>manufacturer with claims.
>
>How set in law is it that the retailer is responsible for dealing with
>these matters, rather than substituting it with chasing an help line?
>
>I have just been onto the help line and it seems to belong to Aldi. They
>want it posted off with an RMA, which involves a lot of extra messing
>about, versus just taking it back to the store it was bought from. The help
>line seemed to concede once the law was pointed out to them, that we are
>only responsible for returning it to the store though - once I took over
>the call.
>
I have never had to return anything to Aldi. Three items bought from them
>year. Yes we have the receipt of purchase. There paperwork suggests it has
>a 3 year warranty.
>
>As I understand it, our warranty is with the retailer, Aldi - but having
>taken stuff back to them before - they always try to refer you to the
>manufacturer with claims.
>
>How set in law is it that the retailer is responsible for dealing with
>these matters, rather than substituting it with chasing an help line?
>
>I have just been onto the help line and it seems to belong to Aldi. They
>want it posted off with an RMA, which involves a lot of extra messing
>about, versus just taking it back to the store it was bought from. The help
>line seemed to concede once the law was pointed out to them, that we are
>only responsible for returning it to the store though - once I took over
>the call.
>
have failed during the three year period, all have been replaced after just
faxing the receipt and handbook cover to the warranty provider. They never
asked for the faulty item back!
Mike
Dave Plowman (News)
May 11, 2015, 8:39:21 AM5/11/15
to
In article <cr9jeo...@mid.individual.net>,
do the same for me. The time passes more quickly, so I can get out of the
bl***y shop and get on with something more useful.
Luckily many think like you and are happy to spend more time in total
queuing. ;-)
--
*Virtual reality is its own reward*
Roger Mills <watt....@gmail.com> wrote:
> > The lean numbers of staff at Lidl means you don't get them standing
> > around chatting to one another. Unlike my local Tesco. When I'm trying
> > to get help with their stupid self checkout. With a flashing red light
> > on top. A very loud siren might be better.
> >
> I don't have that problem. I refuse to use the bl**dy things, full stop!
I'd rather run things through a self service than queue up for someone to
> > The lean numbers of staff at Lidl means you don't get them standing
> > around chatting to one another. Unlike my local Tesco. When I'm trying
> > to get help with their stupid self checkout. With a flashing red light
> > on top. A very loud siren might be better.
> >
> I don't have that problem. I refuse to use the bl**dy things, full stop!
do the same for me. The time passes more quickly, so I can get out of the
bl***y shop and get on with something more useful.
Luckily many think like you and are happy to spend more time in total
queuing. ;-)
--
*Virtual reality is its own reward*
Dave Plowman (News)
May 11, 2015, 8:39:21 AM5/11/15
to
In article <cr9so8...@mid.individual.net>,
--
*Money isn't everything, but it sure keeps the kids in touch.
Rod Speed <rod.sp...@gmail.com> wrote:
> Our Aldis go much further than that, giving you your money back
> even if you don’t like the device and one of the managers ever
> claimed that they would do that even if you had thrown it at the
> wall in a fit of rage too. That was with one of their smartphones.
Says more about Oz than Aldi.
> Our Aldis go much further than that, giving you your money back
> even if you don’t like the device and one of the managers ever
> claimed that they would do that even if you had thrown it at the
> wall in a fit of rage too. That was with one of their smartphones.
--
*Money isn't everything, but it sure keeps the kids in touch.
Harry Bloomfield
May 11, 2015, 2:03:04 PM5/11/15
to
michael adams formulated on Sunday :
kept to last, on the conveyor. The shopping went through paid with a
card, a cash refund made for the faulty kettle and the form filled in,
then the new kettle (cheaper) paid for with the cash refunded.
All very easy, all quite friendly, zero aggravation.
Prior to that, the then manager refused to accept a faulty coffee maker
back a week after purchase. An heated argument ensued at the till, but
she would not budge, insisting we had to take it up with the
manufacturer ourselves. Which we did and received a refund and to bin
the faulty item. I fixed the fault, so we now have a spare one.
I also wrote to Aldi, complaining at the attitude of the manager. This
was the first item since then, which needed to be returned, so I just
wondered what the legal position was. It seemed unfair to expect the
customer to find packaging and lay out for the postage, as it was
suggested over the phone I would have to do, when we pop into Aldi
quite often.
I had a similar issue with an item at Lidl few years ago, where the
lance on a pressure washer exploded in my hand. They point blank
refused to take any responsibility and TS were as much use as a
chocolate fire-guard.
A second item I had to return to Lidl last year, the attitude was one
of no problem here is a refund.
It seems their attitude has changed very much for the better.
> So do Aldi and Lidl allow the checkout staff to refund cash
> out of the till ?
In this case, the faulty kettle and a different cost replacement were
> out of the till ?
kept to last, on the conveyor. The shopping went through paid with a
card, a cash refund made for the faulty kettle and the form filled in,
then the new kettle (cheaper) paid for with the cash refunded.
All very easy, all quite friendly, zero aggravation.
Prior to that, the then manager refused to accept a faulty coffee maker
back a week after purchase. An heated argument ensued at the till, but
she would not budge, insisting we had to take it up with the
manufacturer ourselves. Which we did and received a refund and to bin
the faulty item. I fixed the fault, so we now have a spare one.
I also wrote to Aldi, complaining at the attitude of the manager. This
was the first item since then, which needed to be returned, so I just
wondered what the legal position was. It seemed unfair to expect the
customer to find packaging and lay out for the postage, as it was
suggested over the phone I would have to do, when we pop into Aldi
quite often.
I had a similar issue with an item at Lidl few years ago, where the
lance on a pressure washer exploded in my hand. They point blank
refused to take any responsibility and TS were as much use as a
chocolate fire-guard.
A second item I had to return to Lidl last year, the attitude was one
of no problem here is a refund.
It seems their attitude has changed very much for the better.
alan_m
May 11, 2015, 3:21:23 PM5/11/15
to
On 11/05/2015 13:33, Dave Plowman (News) wrote:
> Luckily many think like you and are happy to spend more time in total
> queuing. ;-)
>
In B&Q the self service can be a lot slower than the manned checkout
> Luckily many think like you and are happy to spend more time in total
> queuing. ;-)
>
especially when the till asks you to put the 25Kg bags of sand on the
scales. Possibly a H&S issue doing this as there is restricted access
for getting it off the scales again and you cannot get into the ideal
lifting position.
Rod Speed
May 11, 2015, 3:29:08 PM5/11/15
to
news:54c2188...@davenoise.co.uk...
it past the scanner than to put it on the belt
to have someone else run it past the scanner.
> The time passes more quickly, so I can get out of the
> bl***y shop and get on with something more useful.
> Luckily many think like you and are happy
> to spend more time in total queuing. ;-)
Our self checkout are so popular that you have to queue
for those too when the store is being used most. Still
better than queuing for the droided checkouts tho
because its just the one queue for all the self checkouts.
> In article <cr9jeo...@mid.individual.net>,
> Roger Mills <watt....@gmail.com> wrote:
>> > The lean numbers of staff at Lidl means you don't get them standing
>> > around chatting to one another. Unlike my local Tesco. When I'm trying
>> > to get help with their stupid self checkout. With a flashing red light
>> > on top. A very loud siren might be better.
>> >
>
>> I don't have that problem. I refuse to use the bl**dy things, full stop!
> I'd rather run things through a self service than
> queue up for someone to do the same for me.
Me too. Doesn’t take any more effort to run
> Roger Mills <watt....@gmail.com> wrote:
>> > The lean numbers of staff at Lidl means you don't get them standing
>> > around chatting to one another. Unlike my local Tesco. When I'm trying
>> > to get help with their stupid self checkout. With a flashing red light
>> > on top. A very loud siren might be better.
>> >
>
>> I don't have that problem. I refuse to use the bl**dy things, full stop!
> I'd rather run things through a self service than
> queue up for someone to do the same for me.
it past the scanner than to put it on the belt
to have someone else run it past the scanner.
> The time passes more quickly, so I can get out of the
> bl***y shop and get on with something more useful.
> Luckily many think like you and are happy
> to spend more time in total queuing. ;-)
for those too when the store is being used most. Still
better than queuing for the droided checkouts tho
because its just the one queue for all the self checkouts.
Rod Speed
May 11, 2015, 3:30:16 PM5/11/15
to
Dave Plowman (News) <da...@davenoise.co.uk> wrote
> Rod Speed <rod.sp...@gmail.com> wrote
>> Our Aldis go much further than that, giving you your money back
>> even if you don't like the device and one of the managers even
>> Our Aldis go much further than that, giving you your money back
>> claimed that they would do that even if you had thrown it at the
>> wall in a fit of rage too. That was with one of their smartphones.
> Says more about Oz than Aldi.
Nope, it's their policy.
>> wall in a fit of rage too. That was with one of their smartphones.
> Says more about Oz than Aldi.
michael adams
May 11, 2015, 5:25:25 PM5/11/15
to
news:54c1b45...@davenoise.co.uk...
At one time I use to buy loose apples in Morrisons, sufficient
to need two plastic bags. Putting the two bags through the
scanner in succession would always lock up the till - requiring
an assistant. The workaround - if I remebered - was to scan something
else in between. Then there were the instructions - which I've
only just noticed seem to have stopped. A constant "please
put the item in the bag" for every single item no matter
how fast you went. Which led to the temptation to try and
beat the b*stard, which then led to things not scanning
properly and having to call the assistant. There was three
years of this. When one line of code after timing the first
scan, would have obviated the need.
Plus the machines are always breaking down, or running out of
paper or change, with only one assistant to both service
the machines and deal customers. Hopeless.
michael adams
...
> In article <minom3$1sc$1...@dont-email.me>,
> michael adams <mjad...@ukonline.co.k> wrote:
>> > The lean numbers of staff at Lidl means you don't get them standing
>> > around chatting to one another. Unlike my local Tesco. When I'm trying
>> > to get help with their stupid self checkout. With a flashing red light
>> > on top. A very loud siren might be better.
>
>> I've never had a problem with the self checkouts in Tesco myself.
>> Or Sainsbury, or Asda.
>
> Usually an item that won't scan - or the thing complaining there's
> something on the shelf it hasn't recognised. But often one of those 'money
> off the next purchase' vouchers that won't scan or more likely isn't
> counted when you put it in the slot afterwards.
Morrison tills have had software problems since the start.
> michael adams <mjad...@ukonline.co.k> wrote:
>> > The lean numbers of staff at Lidl means you don't get them standing
>> > around chatting to one another. Unlike my local Tesco. When I'm trying
>> > to get help with their stupid self checkout. With a flashing red light
>> > on top. A very loud siren might be better.
>
>> I've never had a problem with the self checkouts in Tesco myself.
>> Or Sainsbury, or Asda.
>
> Usually an item that won't scan - or the thing complaining there's
> something on the shelf it hasn't recognised. But often one of those 'money
> off the next purchase' vouchers that won't scan or more likely isn't
> counted when you put it in the slot afterwards.
At one time I use to buy loose apples in Morrisons, sufficient
to need two plastic bags. Putting the two bags through the
scanner in succession would always lock up the till - requiring
an assistant. The workaround - if I remebered - was to scan something
else in between. Then there were the instructions - which I've
only just noticed seem to have stopped. A constant "please
put the item in the bag" for every single item no matter
how fast you went. Which led to the temptation to try and
beat the b*stard, which then led to things not scanning
properly and having to call the assistant. There was three
years of this. When one line of code after timing the first
scan, would have obviated the need.
Plus the machines are always breaking down, or running out of
paper or change, with only one assistant to both service
the machines and deal customers. Hopeless.
michael adams
...
Pipe
Sep 17, 2016, 11:14:04 AM9/17/16
to
replying to hugh neary, Pipe wrote:
I have recently returned an item I bought in Aldi: I always keep my receipts
especially those with an item which has a 3 year warranty. As I had the item a
year I was unable to get the same item BUT I did get a full refund. Full marks
to Aldi.
--
for full context, visit http://www.homeownershub.com/uk-diy/leaking-aldi-kettle-warranty-1048430-.htm
I have recently returned an item I bought in Aldi: I always keep my receipts
especially those with an item which has a 3 year warranty. As I had the item a
year I was unable to get the same item BUT I did get a full refund. Full marks
to Aldi.
--
for full context, visit http://www.homeownershub.com/uk-diy/leaking-aldi-kettle-warranty-1048430-.htm
RJH
Sep 17, 2016, 3:56:14 PM9/17/16
to
On 10/05/2015 13:50, DerbyBorn wrote:
> "michael adams" <mjad...@ukonline.co.k> wrote in
> "michael adams" <mjad...@ukonline.co.k> wrote in
> news:minie3$bok$1...@dont-email.me:
>
>>
>> "alan_m" <ju...@admac.myzen.co.uk> wrote in message
>> news:cr8tj8...@mid.individual.net...
>>> On 10/05/2015 11:42, michael adams wrote:
>>>
>>>>
>
>>
>> "alan_m" <ju...@admac.myzen.co.uk> wrote in message
>> news:cr8tj8...@mid.individual.net...
>>> On 10/05/2015 11:42, michael adams wrote:
>>>
>>>>
>>>> You only need to take it back to the store.
>>>
>>>
>>> And stand in any checkout queue until the till operator sorts it out
>>> and/or calls the manager over to sort it out.
>>
+1. I've done it a couple of times now, takes no more than a couple of
>>> and/or calls the manager over to sort it out.
>>
minutes.
>> All that does, is penalise the other customers.
>>
never mind Aldi.
They tend to open up other tills very quickly, and I certainly don't
mind being held up a minute or two. And for reasons I don't fully
understand, the staff seem to be almost universally happy, even taking
returns.
--
Cheers, Rob
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