DHL website wanks

[The Natural Philosopher]

Cut and paste

*We're sorry but we do not appear to have received your consignment from
the sender.*

If there’s no-one at home to sign for the parcel, the driver will try
and deliver to your neighbour. Please select from the options below if
you would like to re-arrange your delivery.

Rearrange your delivery
Do you have a question about this shipment? Click here for help.
Booking information

Your parcel 417556xxxxxx has been collected: 27/04/2020
Your parcel's journey
Date Time Message
28th April 2020 07:21 Delayed
27th April 2020 14:04 *Your parcel 417556xxxxxxx has been collected*

So WTF IS the state of play?


--
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community, compassion, investment, security, housing...."
"What kind of person is not interested in those things?"

"Jeremy Corbyn?"

[Martin Brown]

On 28/04/2020 12:52, The Natural Philosopher wrote:
> Cut and paste
>
> *We're sorry but we do not appear to have received your consignment from
> the sender.*
>
> If there’s no-one at home to sign for the parcel, the driver will try
> and deliver to your neighbour. Please select from the options below if
> you would like to re-arrange your delivery.
>
> Rearrange your delivery
> Do you have a question about this shipment? Click here for help.
> Booking information
>
> Your parcel 417556xxxxxx has been collected: 27/04/2020
> Your parcel's journey
> Date     Time     Message
> 28th April 2020     07:21     Delayed
> 27th April 2020     14:04     *Your parcel 417556xxxxxxx has been
> collected*
>
> So WTF IS the state of play?

Hard to tell. You may have to ring them up and speak to a human.

Last time I had bother it was "we tried to deliver but you were out".

This seemed highly unlikely to me since we were *snowed* in and the
roads into and out of the village were blocked by large snowdrifts!

The main worry for yours is that someone has collected it in error.

--
Regards,
Martin Brown

[Jeff Layman]

On 28/04/20 12:52, The Natural Philosopher wrote:
> Cut and paste
>
> *We're sorry but we do not appear to have received your consignment from
> the sender.*
>
> If there’s no-one at home to sign for the parcel, the driver will try
> and deliver to your neighbour. Please select from the options below if
> you would like to re-arrange your delivery.
>
> Rearrange your delivery
> Do you have a question about this shipment? Click here for help.
> Booking information
>
> Your parcel 417556xxxxxx has been collected: 27/04/2020
> Your parcel's journey
> Date Time Message
> 28th April 2020 07:21 Delayed
> 27th April 2020 14:04 *Your parcel 417556xxxxxxx has been collected*
>
> So WTF IS the state of play?

Who knows? But it's not just DHL.

We were expected a package to be delivered by Royal Mail, and had been
tracking it. We had been in all morning when around midday I got an
email saying the package had been delivered and hour earlier. Except it
hadn't. Nobody rang the doorbell, There was nothing in the letterbox -
no package (which was small enough to go through it) and no note saying
it had been left outside, with a neighbour, or returned to the depot for
collection. A wasted half hour on the RM website suggested I contact the
sender, so I emailed them.

Early that evening our neighbours came round with the package, informing
us that their 4-year old daughter had found it on their doorstep! (I
didn't go round there to check as we are over 70 and one of them is a
doctor working in hospital, and I really didn't want t risk any
unnecessary exposure). I reported this to the sender who is apparently
taking it up with RM.

Good luck with that!

--

Jeff

[Robert]

On 28/04/2020 12:52, The Natural Philosopher wrote:
> Cut and paste
>
> *We're sorry but we do not appear to have received your consignment from
> the sender.*
>
> If there’s no-one at home to sign for the parcel, the driver will try
> and deliver to your neighbour. Please select from the options below if
> you would like to re-arrange your delivery.
>
> Rearrange your delivery
> Do you have a question about this shipment? Click here for help.
> Booking information
>
> Your parcel 417556xxxxxx has been collected: 27/04/2020
> Your parcel's journey
> Date     Time     Message
> 28th April 2020     07:21     Delayed
> 27th April 2020     14:04     *Your parcel 417556xxxxxxx has been
> collected*
>
> So WTF IS the state of play?
>
>

The sender sees a different tracking log, which should show 1)
Consignment created, 2) Consignment collected, 3) Then all the depots it
goes through.
Have found , as a sender that their CS phone service is helpful but
whether you can use it is a different matter !!

[Cynic]

Got to give RM credit in our village. The regular delivery men know us all by first name. Same for Hermes. If there's a parcel for my daughter at the other end of the village and she's not in the parcel is brought to our house.
Other companies vary significantly!

[The Natural Philosopher]

On 28/04/2020 13:53, Jeff Layman wrote:
> On 28/04/20 12:52, The Natural Philosopher wrote:
>> Cut and paste
>>
>> *We're sorry but we do not appear to have received your consignment from
>> the sender.*
>>
>> If there’s no-one at home to sign for the parcel, the driver will try
>> and deliver to your neighbour. Please select from the options below if
>> you would like to re-arrange your delivery.
>>
>> Rearrange your delivery
>> Do you have a question about this shipment? Click here for help.
>> Booking information
>>
>> Your parcel 417556xxxxxx has been collected: 27/04/2020
>> Your parcel's journey
>> Date     Time     Message
>> 28th April 2020     07:21     Delayed
>> 27th April 2020     14:04     *Your parcel 417556xxxxxxx has been
>> collected*
>>
>> So WTF IS the state of play?
>
> Who knows? But it's not just DHL.
>

The issue here is not that it hasn't turned up, but the website has
conflicting information on it.

> We were expected a package to be delivered by Royal Mail, and had been
> tracking it. We had been in all morning when around midday I got an
> email saying the package had been delivered and hour earlier. Except it
> hadn't. Nobody rang the doorbell, There was nothing in the letterbox -
> no package (which was small enough to go through it) and no note saying
> it had been left outside, with a neighbour, or returned to the depot for
> collection. A wasted half hour on the RM website suggested I contact the
> sender, so I emailed them.
>
> Early that evening our neighbours came round with the package, informing
> us that their 4-year old daughter had found it on their doorstep! (I
> didn't go round there to check as we are over 70 and one of them is a
> doctor working in hospital, and I really didn't want t risk any
> unnecessary exposure). I reported this to the sender who is apparently
> taking it up with RM.
>
> Good luck with that!
>

I had a somewhat worse experience with an amazon delivery. It was, they
claimed ' left in the porch'. Now there was perfectly good porch with a
sliding door, but it wasn't in there. I claimed it had never been
delivered, and replacement items were sent.
Weeks later I found a soggy package under a hedge where the wind had
blown it..after Amazon had presumably 'thrown it in my general direction'.



--
“when things get difficult you just have to lie”

― Jean Claud Jüncker

[T i m]

On Tue, 28 Apr 2020 12:52:34 +0100, The Natural Philosopher
<t...@invalid.invalid> wrote:

>Cut and paste
>

I doubt it.

Cheers, T i m

[Tricky Dicky]

> Have found , as a sender that their CS phone service is helpful but
>whether you can use it is a different matter !!

If you can find one! My experience with most courier companies is you are lucky to find a number most do not want you to contact them that way and at best offering an email only service which they will only answer after 48 hours.

Richard

[Rod Speed]

"Martin Brown" <'''newspam'''@nezumi.demon.co.uk> wrote in message
news:r898kt$11b$1...@gioia.aioe.org...

Most likely the driver only had that box to tick and didn’t
have one for deep snow drifts preventing delivery.

> The main worry for yours is that someone has collected it in error.

That did happen to me with a hand written address with the
street number not all that legible. When I monstered the
person who had delivered it on the phone, he told me which
number he had delivered it to. The bugger who owns that
house is slightly known to me and he tried to claim that
he hadn't gotten around to giving it to me. Since it was a
new double cell laptop battery, I didn’t believe him and
I bet he was hoping I would just claim it wasn’t delivered.

[Peeler]

On Wed, 29 Apr 2020 02:36:05 +1000, cantankerous trolling geezer Rodent
Speed, the auto-contradicting senile sociopath, blabbered, again:

> That did happen to me with a hand written address with the
> street number not all that legible. When I monstered the
> person who had delivered it on the phone, he told me which
> number he had delivered it to. The bugger who owns that
> house is slightly known to me and he tried to claim that
> he hadn't gotten around to giving it to me. Since it was a
> new double cell laptop battery, I didn’t believe him and
> I bet he was hoping I would just claim it wasn’t delivered.

It's like I keep saying: even all your neighbours DETEST you, you senile
cretin! It's the ONE reason why you troll on Usenet, as people there can't
as easily get away from you as they do in real life! You simply ARE a senile
PEST!

--
Kerr-Mudd,John addressing senile Rot:
"Auto-contradictor Rod is back! (in the KF)"
MID: <XnsA97071CF43...@85.214.115.223>

[Brian Gaff (Sofa 2)]

Your parcel is, erm somewhere in the UK?
Brian

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"The Natural Philosopher" <t...@invalid.invalid> wrote in message
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[Muddymike]

On 28/04/2020 12:52, The Natural Philosopher wrote:

> Cut and paste
>
> *We're sorry but we do not appear to have received your consignment from
> the sender.*
>
> If there’s no-one at home to sign for the parcel, the driver will try
> and deliver to your neighbour. Please select from the options below if
> you would like to re-arrange your delivery.
>
> Rearrange your delivery
> Do you have a question about this shipment? Click here for help.
> Booking information
>
> Your parcel 417556xxxxxx has been collected: 27/04/2020
> Your parcel's journey
> Date     Time     Message
> 28th April 2020     07:21     Delayed
> 27th April 2020     14:04     *Your parcel 417556xxxxxxx has been
> collected*
>
> So WTF IS the state of play?
>
>

Stolen!

Mike

[spuorg...@gowanhill.com]

On Tuesday, 28 April 2020 15:15:26 UTC+1, The Natural Philosopher wrote:
> The issue here is not that it hasn't turned up, but the website has
> conflicting information on it.

I think the usual reason is the warehouseperson is scanning a load of parcels as one status, then picks up your parcel and forgets to reset his scanner to whatever your parcel's status is.

In particular if it's coming from a parcel shop and the driver scans it as a drop-off rather than a pick-up.

Or throws it in the wrong cage and it gets temporarily de-tracked.

Owain

[HomeOwnersHub Advisor]

The message "We're sorry but we do not appear to have received your consignment from the sender" suggests that DHL has not yet received the package from the sender, and it is not in their possession yet. However, the message also states that your parcel with tracking number 417556xxxxxxx has been collected on the 27th of April 2020.

This message may indicate that there is a delay or an issue with the package being processed or transported to the DHL facility. The package is currently delayed and the delivery may be affected.

You can contact DHL customer support for more information about the status of your package and to re-arrange delivery or ask question about the shipment. You also can check the journey of your parcel, the status will be updated there.

--
For full context, visit https://www.homeownershub.com/uk-diy/dhl-website-wanks-1427469-.htm

[bob]

Given that this was two years ago, they've probably given up by now.

[alan_m]

On 24/01/2023 14:04, bob wrote:
> Given that this was two years ago, they've probably given up by now.
>

The message usually mean that its been lost or stolen
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