Plumbworld contact number

Colin Wilson

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Mar 31, 2010, 10:09:22 AM3/31/10

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Just in case anyone has problems with them and need to find phone
number, this is the one I just received a call from following a
complaint to their managing director. They don't normally advertise
one on their site and insist everthing be done by email.

Plumbworld 01386 768498

I'd spent several days emailing them trying to get an incorrect item
replaced with the correct one (it wasn't rocket science, I ordered a
back to wall basin and WC set, and got two basin cabinets delivered).

During the ensuing emails, I was asked to confirm part numbers (none
shown on the boxes) and take photographs of them to further delay
sorting the problem out.

This was on top of them taking 3 weeks to send out an item that was
in stock when I ordered it, despite charging the credit card
immediately.

mike

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Mar 31, 2010, 10:33:11 AM3/31/10

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On Mar 31, 3:09 pm, Colin Wilson <nos...@nospam.com> wrote:
> Just in case anyone has problems with them and need to find phone
> number, this is the one I just received a call from following a
> complaint to their managing director. They don't normally advertise
> one on their site and insist everthing be done by email.
>
> Plumbworld 01386 768498

Sounds like terrible service and I don't think it's the first time
they've been criticised on here, is it?

But all their contact details are fairly easily accessible on their
website inlcuding the phone no:

http://www.plumbworld.co.uk/info-2

Colin Wilson

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Mar 31, 2010, 11:10:45 AM3/31/10

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> Sounds like terrible service and I don't think it's the first time
> they've been criticised on here, is it?
> But all their contact details are fairly easily accessible on their
> website inlcuding the phone no:
> http://www.plumbworld.co.uk/info-2

As far as I knew, they only offered email as their contact method
these days - perhaps they've had so many complaints they've had
to put it back in...

I'm a previously very satisfied customer of theirs, and have
recommended them to numerous people over the last 18 months - I
was just shocked by how bad this purchase went.

A.Lee

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Mar 31, 2010, 12:12:42 PM3/31/10

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Colin Wilson <nos...@nospam.com> wrote:

> Just in case anyone has problems with them and need to find phone
> number, this is the one I just received a call from following a
> complaint to their managing director. They don't normally advertise
> one on their site and insist everthing be done by email.
>
> Plumbworld 01386 768498

That'd be the same phone numer as on their 'Contact Us' page then?
Alan.
--
To reply by e-mail, change the ' + ' to 'plus'.

d...@gglz.com

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Mar 31, 2010, 12:24:49 PM3/31/10

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I bought speedfit pipe through a reseller (I needed 6m lengths).
Supplied by Plumbworld. Looked like they'd played football with it
around the yard before delivering it - on other than the agreed day.

Colin Wilson

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Apr 1, 2010, 7:03:34 AM4/1/10

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> > Plumbworld 01386 768498
> That'd be the same phone numer as on their 'Contact Us' page then?

Yep, and to paste the other reply I did in case you missed it;