On Wed, 07 Mar 2018 14:21:49 +0000, Harry Bloomfield wrote:
> Yesterday evening, I decided to make a transfer from my NatWest account,
> to a TSB account, via online banking. A transfer I have never made
> before, so it involved setting up a 'new recipient'. I filled in all the
> details on the popup panel which appeared, but there was no visible
> 'next' or 'accept' button on the panel. It might have been below the
> screen, but there was no way to scroll down.
>
> That left me stumped, so I rang their phone banking number. Indian guy
> answers who was very difficult to understand, but I explained what I was
> trying to do and the place where I was getting stuck. He wittered on
> about it couldn't be done, without a home card reader gadget. I then
> asked if he could implement the cash transfer for me, first he said no,
> not unless I had the reader, then seemed to change his mind.
>
> He managed it by sending a four digit code to my phone, me then reading
> the digits back to him.
>
> All very confusing, but it worked in the end. Has anyone heard of
> NatWest's card readers? Why could I not progress with the online
> banking, entering a new recipient?
Click on the Security item on the left hand menu. There's then a link for
ordering a (free) card reader.
What the system does is give you a one-time code. The card reader reads
your card (and validates it with the PIN). Then you enter the one-time
code and get another back. That is entered on the bank site.
Proves you are in possession of card and PIN. Only needed for setting up
newv stuff, usually.
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