Re: BT Total Care?

[Tim Watts]

On 01/07/14 21:43, Huge wrote:
> What's the service called to obtain enhanced repair service for domestic
> BT lines? I meant to order this the last time we had a long outage but I've
> just spoken to BT Faults and they've told us it could take a week to repair
> the latest fault.
>
> They also said that due to the nature of the fault, they couldn't redirect
> the number, which I don't believe ...
>


Given that they *can* if push comes to shove, port a number anywhere
(but usually won't port an area number out of area) I suspect they are
merely too lazy.

[Bob Eager]

On Tue, 01 Jul 2014 20:43:07 +0000, Huge wrote:

> What's the service called to obtain enhanced repair service for domestic
> BT lines? I meant to order this the last time we had a long outage but
> I've just spoken to BT Faults and they've told us it could take a week
> to repair the latest fault.
>
> They also said that due to the nature of the fault, they couldn't
> redirect the number, which I don't believe ...

TotalCare. Works well for me (although last time I had to get the Indian
call centre person talk to her supervisor as she didn't undertstand the
concept).

Her: "It'll be fixed in four days"
Me: "I have TotalCare"
Her: "Yes, that's right. It'll be fixed in four days"
Me: "No, TotalCare gives me faster repair"
Her: "Yes, four days"
Me: "Please talk to your supervisor and tell them I have TotalCare"
< me insisting several times omitted>
Her: "Yes, an engineer will call you very soon"

(engineer called within 30 minutes)

--
My posts are my copyright and if @diy_forums or Home Owners' Hub
wish to copy them they can pay me £30a message.
Use the BIG mirror service in the UK: http://www.mirrorservice.org
*lightning surge protection* - a w_tom conductor

[Dave Liquorice]

On 1 Jul 2014 20:43:07 GMT, Huge wrote:

> What's the service called to obtain enhanced repair service for domestic
> BT lines?

There are several, Standard, Prompt, Total, Critical Care(s) and
Priority Service.

As you say you've just had a long quote for a repair I'll guess that
your line is a residential one in which case go
to:

http://www.productsandservices.bt.com/consumerOrders/control/termsandc
onditions?docId=28237&pageTitle=Terms

(Watch the wrap) You proably want Total Care:

"Totalcare - operates between 7am and 9pm on weekdays and between 8am
and 6pm at all other times. We aim to repair a fault within 24 hours
of you reporting it to us."

Costs £4.00 inc VAT per month per line. Well worth it for a repair
within 24 hrs of reporting, *every* day of the year. My life would be
made hell if the 'net was down for more than a day.

Last time I had to report a fault, you couldn't do it via the web,
you had to go via "customer services" and as noted before that can be
"interesting".

> They also said that due to the nature of the fault, they couldn't
> redirect the number, which I don't believe ...

I don't either.

--
Cheers
Dave.

[Jabba]

Huge scribbled...

>
> What's the service called to obtain enhanced repair service for domestic

> BT lines? I meant to order this the last time we had a long outage but I've
> just spoken to BT Faults and they've told us it could take a week to repair
> the latest fault.
>

> They also said that due to the nature of the fault, they couldn't redirect
> the number, which I don't believe ...

I binned BT some years ago. Never looked back, they were shite then and
they're a fuck sight worse now.

[Dave Liquorice]

On Tue, 1 Jul 2014 23:59:40 +0100, Jabba wrote:

> I binned BT some years ago. Never looked back, they were shite then and
> they're a fuck sight worse now.

Bully for you, many don't have the choice. It's BT or nothing here.

BT Retail Customer Service is awful but you can tell that the mental
age of most callers must be pretty low by all the checks and
confirmations the scripts have.

The BT Openreach men up poles or down holes around here are very
good, which is what really matters.

--
Cheers
Dave.

[Nightjar]

On 02/07/2014 00:34, Dave Liquorice wrote:
> On Tue, 1 Jul 2014 23:59:40 +0100, Jabba wrote:
>
>> I binned BT some years ago. Never looked back, they were shite then and
>> they're a fuck sight worse now.
>
> Bully for you, many don't have the choice. It's BT or nothing here.

Really? I rarely seem to go more than a few weeks without somebody
wanting to sell me telephone services. I too dropped BT many years ago
and, while the provider I use still works with BT to provide the line,
as a major customer, they have much better access to and response from
BT when something does go wrong.

> BT Retail Customer Service is awful but you can tell that the mental
> age of most callers must be pretty low by all the checks and
> confirmations the scripts have.

If I call the service department, they don't work to a script.

> The BT Openreach men up poles or down holes around here are very
> good, which is what really matters.

Last BT Openreach workers, who came to dig a trench along the road, to
improve my connection, were Poles. :-)

--
Colin Bignell

[Allan]

On 02/07/2014 09:16, Nightjar <"cpb"@ insert my surname here> wrote:

[snip]

> Last BT Openreach workers, who came to dig a trench along the road, to
> improve my connection, were Poles. :-)

Surely the reason to dig a trench was to do away with poles ...

[Jabba]

Allan scribbled...

Only if the foreman had an alsation.

[charles]

In article <_Mudne1b3v9tIi7O...@giganews.com>,

Nightjar <\cpb\@ <insert my surname here> wrote:

no, poles are what the overhead wires hang from.

--
From KT24

Using a RISC OS computer running v5.18

[Jabba]

Dave Liquorice scribbled...

>
> On Tue, 1 Jul 2014 23:59:40 +0100, Jabba wrote:
>
> > I binned BT some years ago. Never looked back, they were shite then and
> > they're a fuck sight worse now.
>
> Bully for you, many don't have the choice. It's BT or nothing here.

I'm not on cable. My telecoms provider uses the same line as BT. You
could switch to these in a stroke

http://www.postoffice.co.uk/home-phone

Dunno what ISP you can get with them, but anyone with sense wouldn't use
BT as an ISP either.

>
> BT Retail Customer Service is awful but you can tell that the mental
> age of most callers must be pretty low by all the checks and
> confirmations the scripts have.

As BT uses Indian call centres, I'd say the scripts are for their staff.
Not that I make much use of call centres myself to be any kind of expert
on the subject.

>
> The BT Openreach men up poles or down holes around here are very
> good, which is what really matters.

Unlike the retard who installed a new phone in the block of flats that a
friend lives in. He cut off her line and used it for the new install in
another flat. Friend returned from Xmas away to discover no phone.
When BT finally turned up, it took 2 sets of engineers a whole day to
work out what was wrong.

[spuorg...@gowanhill.com]

On Wednesday, July 2, 2014 10:08:17 AM UTC+1, Jabba wrote:
> Unlike the retard who installed a new phone in the block of flats that a
> friend lives in. He cut off her line and used it for the new install in
> another flat. Friend returned from Xmas away to discover no phone.
> When BT finally turned up, it took 2 sets of engineers a whole day to
> work out what was wrong.

Kelly Communications?
http://www.okcheersbye.co.uk/kelly-communications/

Owain

[Andy Burns]

spuorg...@gowanhill.com wrote:

> Jabba wrote:
>
>> Unlike the retard who installed a new phone in the block of flats that a
>> friend lives in. He cut off her line and used it for the new install in
>> another flat.
>

> Kelly Communications?
> http://www.okcheersbye.co.uk/kelly-communications/

Yes they make me shudder, installing kit in fire stations I'm careful to
check the ISDN and PSTN lines are still working properly after Kelly
have been installing new ADSL/VDSL lines. The way they furtle and fumble
around in DPs is worrying, apparently they're soon to be "trained" and
let loose on BT's underground wiring too, not just premises and cabinets.

[Nightjar]

On 02/07/2014 10:00, Huge wrote:
....
> "You are stuck in a maze of twisty little menus, all alike."

You are showing your age :-)

--
Colin Bignell

[Dave Liquorice]

On Wed, 02 Jul 2014 09:16:44 +0100, "Nightjar wrote:

>> Bully for you, many don't have the choice. It's BT or nothing
here.
>
> Really?

For the physical connection, yes. BT or nothing, no cable, no
FTTC/FTTP, no LLU in the exchnage. One could have carrier preselect
with any number of providers but this thread is about faults and
repair response.

> I rarely seem to go more than a few weeks without somebody wanting to
> sell me telephone services.

We regularly get flyers in the post from BT trying to sell broadband.
Never get anything from preselect carriers.

--
Cheers
Dave.

[Dave Liquorice]

On Wed, 2 Jul 2014 10:08:17 +0100, Jabba wrote:

>> On Tue, 1 Jul 2014 23:59:40 +0100, Jabba wrote:
>>
>>> I binned BT some years ago. Never looked back, they were shite
then
>>> and they're a fuck sight worse now.
>>
>> Bully for you, many don't have the choice. It's BT or nothing
here.
>
> I'm not on cable. My telecoms provider uses the same line as BT.

So you haven't "binned BT", just switched who charges you for calls.
Get a fault on the copper pair and it will be BT Openreach fixing it.

The subject of this thread is quick fault repair not cheap calls.

> Friend returned from Xmas away to discover no phone. When BT finally

> turned up, ...

Don't get complaining about BT being slow when they are only meeting
the residential service level that the *customer* has agreed to. By
default that is:

"Standardcare - operates between 8am and 6pm on weekdays (Monday to
Friday, not including public and bank holidays). We aim to repair a
fault by midnight on the third weekday after the day you report the
fault to us unless a specific appointment date is agreed. We will
treat
a fault reported after 9pm on a weekday, or anytime at weekends or on

public or bank holidays, as if you reported the fault at 8am on the
next
weekday after the day you actually reported the fault to us."

So fault reported at 2101 Friday of a bank holiday weekend, won't hit
the system until 0800 Tuesday, the fault should be cleared by
midnight Friday.

Same fault reported at the same time under Total Care should be
cleared within in 24 hrs.

> it took 2 sets of engineers a whole day to work out what was wrong.

But they sorted it. BT Openreach engineers are a bit terrier like,
once they get their teeth into a fault they don't let go until it's
cleared.

--
Cheers
Dave.

[Nightjar]

On 02/07/2014 13:40, Dave Liquorice wrote:
> On Wed, 02 Jul 2014 09:16:44 +0100, "Nightjar wrote:
>
>>> Bully for you, many don't have the choice. It's BT or nothing
> here.
>>
>> Really?
>
> For the physical connection, yes. BT or nothing, no cable, no
> FTTC/FTTP, no LLU in the exchnage. One could have carrier preselect
> with any number of providers but this thread is about faults and

> repair response...

My line is provided by BT, but my telephone service provider seems to
have a lot more clout at getting faults fixed than I would as an individual.

--
Colin Bignell

[tony sayer]

In article <050f66b6-277f-4512...@googlegroups.com>,
spuorg...@gowanhill.com scribeth thus

Could tell you a similar tale tho in our instance I felt a bit sorry for
the bloke from Kelly's he had sod all training and was just expected to
know all about Bt's line structure and plant etc...
--
Tony Sayer

[tony sayer]

In article <nyyfbegfubjuvyypb...@srv1.howhill.co.uk>, Dave
Liquorice <allsortsn...@howhill.com> scribeth thus

>On Tue, 1 Jul 2014 23:59:40 +0100, Jabba wrote:
>
>> I binned BT some years ago. Never looked back, they were shite then and
>> they're a fuck sight worse now.
>
>Bully for you, many don't have the choice. It's BT or nothing here.

Wrong .. you can go to lots of providers and then they deal with
Openretch you don't get to have the pleasure;!..

Zen do phone lines and a bit cheaper too with excellent customer
services..

http://www.zen.co.uk/home-office/voice/phone-services.aspx#2

>
>BT Retail Customer Service is awful but you can tell that the mental
>age of most callers must be pretty low by all the checks and
>confirmations the scripts have.

Like attracts like;!..

>
>The BT Openreach men up poles or down holes around here are very
>good, which is what really matters.
>

Yep agreed...
--
Tony Sayer

[PeterC]

On Wed, 02 Jul 2014 00:34:34 +0100 (BST), Dave Liquorice wrote:

> On Tue, 1 Jul 2014 23:59:40 +0100, Jabba wrote:
>
>> I binned BT some years ago. Never looked back, they were shite then and
>> they're a fuck sight worse now.
>
> Bully for you, many don't have the choice. It's BT or nothing here.
>

BT is so bad that I went to the only other choice for landline - wait for
it! - TalkCrap! Fortunately I've had little reason to to contact CS (sic)
and the connection is pretty stable.

> BT Retail Customer Service is awful but you can tell that the mental
> age of most callers must be pretty low by all the checks and
> confirmations the scripts have.
>
> The BT Openreach men up poles or down holes around here are very
> good, which is what really matters.

The last one here, to put a line in my neighbour's house, was good (I let
him in and looked after him - he gave me 2 NTE plates :-) )
He'd been trained by the army in fibre technology - got a job with Openreach
- on wire!
--
Peter.
The gods will stay away
whilst religions hold sway

[Graham.]

On Wed, 2 Jul 2014 02:56:13 -0700 (PDT), spuorg...@gowanhill.com
wrote:

A&A staff don't pull their punches do they?


I expect A&A are more susceptible to this because they often supply
DSL with Out Going Barred lines.

I have experience of this with other specialist ADSL suppliers and the
OGB can be implemented in different ways

1) No dialtone. Just 50V DC and incoming calls

2) NU tone. So same as the above really

3) Dialtone. As above, but in addition non chargeable calls can be
made. (I think that is called soft dialtone)

You can see that with 2) and especially 1) incorrect assumption can be
drawn by the inexperienced.

And yes I have come across true naked ADSL with no "battery"
connection but never as an intended configuration.





--

Graham.

%Profound_observation%

[Jabba]

spuorg...@gowanhill.com scribbled...

Them's the nobs. One did me too. Installed a new line next door and
knocked my cable and broke it.

[Jabba]

Dave Liquorice scribbled...

>
> On Wed, 2 Jul 2014 10:08:17 +0100, Jabba wrote:
>
> >> On Tue, 1 Jul 2014 23:59:40 +0100, Jabba wrote:
> >>
> >>> I binned BT some years ago. Never looked back, they were shite
> then
> >>> and they're a fuck sight worse now.
> >>
> >> Bully for you, many don't have the choice. It's BT or nothing
> here.
> >
> > I'm not on cable. My telecoms provider uses the same line as BT.
>
> So you haven't "binned BT", just switched who charges you for calls.
> Get a fault on the copper pair and it will be BT Openreach fixing it.

I have binned BT. I have no dealings with them at all. I leave that to
my UK based telecoms company.

>
> The subject of this thread is quick fault repair not cheap calls.

Ever seen a thread here that sticks to the OP ?

> > Friend returned from Xmas away to discover no phone. When BT finally
> > turned up, ...
>
> Don't get complaining about BT being slow when they are only meeting
> the residential service level that the *customer* has agreed to. By
> default that is:
>
> "Standardcare - operates between 8am and 6pm on weekdays (Monday to
> Friday, not including public and bank holidays). We aim to repair a
> fault by midnight on the third weekday after the day you report the
> fault to us unless a specific appointment date is agreed. We will
> treat
> a fault reported after 9pm on a weekday, or anytime at weekends or on
>
> public or bank holidays, as if you reported the fault at 8am on the
> next
> weekday after the day you actually reported the fault to us."
>
> So fault reported at 2101 Friday of a bank holiday weekend, won't hit
> the system until 0800 Tuesday, the fault should be cleared by
> midnight Friday.
>
> Same fault reported at the same time under Total Care should be
> cleared within in 24 hrs.

Whatever. I repeat it won't be me on the phone for fucking hours
attempting to get an Indian to understand my problem. At the same time
I don't get stuffed by a BT direct debit that takes 5 months charges out
of my bank account every 3 months, nor do I have to sign an 18 month or
longer contract to get cheap calls.

>
> > it took 2 sets of engineers a whole day to work out what was wrong.
>
> But they sorted it. BT Openreach engineers are a bit terrier like,
> once they get their teeth into a fault they don't let go until it's
> cleared.

They don't go because they are not allowed to leave an open fault.

[Jabba]

"Nightjar <\"cpb\"@" <"insert my surname here> scribbled...

You know that, I know that, but DL won't accept it.

[dochol...@gmail.com]

On Wednesday, July 2, 2014 1:33:18 PM UTC+1, Nightjar wrote:
> On 02/07/2014 10:00, Huge wrote:
>
> ....
>
> > "You are stuck in a maze of twisty little menus, all alike."
>
> You are showing your age :-)
>

Though of course the fact that you (and I) realised that is showing our age...

[John Rumm]

Its not showing your age *that* much... After Infocom was bought by
Activision they kept it going until the early 90's


--
Cheers,

John.

/=================================================================\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\=================================================================/

[John Williamson]

On 03/07/2014 10:58, John Rumm wrote:
> On 02/07/2014 18:53, dochol...@gmail.com wrote:
>> On Wednesday, July 2, 2014 1:33:18 PM UTC+1, Nightjar wrote:
>>> On 02/07/2014 10:00, Huge wrote:
>>>
>>> ....
>>>
>>>> "You are stuck in a maze of twisty little menus, all alike."
>>>
>>> You are showing your age :-)
>>>
>> Though of course the fact that you (and I) realised that is showing
>> our age...
>
> Its not showing your age *that* much... After Infocom was bought by
> Activision they kept it going until the early 90's
>
>

You can still download the Colossal Cave Adventure from various places,
and it still runs in either a terminal window under Linux or a Command
Window under BillyOS. You can even get hold of the source code and
recompile it to run on whatever you like.

It's only a 360 kilobyte download. Go on, you know you want to...

--
Tciao for Now!

John.

[John Rumm]

On 02/07/2014 00:34, Dave Liquorice wrote:

> On Tue, 1 Jul 2014 23:59:40 +0100, Jabba wrote:
>
>> I binned BT some years ago. Never looked back, they were shite then and
>> they're a fuck sight worse now.
>
> Bully for you, many don't have the choice. It's BT or nothing here.

Are you sure?

> BT Retail Customer Service is awful but you can tell that the mental
> age of most callers must be pretty low by all the checks and
> confirmations the scripts have.
>
> The BT Openreach men up poles or down holes around here are very
> good, which is what really matters.

But, you get them regardless of who you buy the retail bit through...

[John Rumm]

On 02/07/2014 13:40, Dave Liquorice wrote:

> On Wed, 02 Jul 2014 09:16:44 +0100, "Nightjar wrote:
>
>>> Bully for you, many don't have the choice. It's BT or nothing
> here.
>>
>> Really?
>
> For the physical connection, yes. BT or nothing, no cable, no
> FTTC/FTTP, no LLU in the exchnage. One could have carrier preselect
> with any number of providers but this thread is about faults and
> repair response.

The main problem most have with BT are the poxy call centres and getting
through the layers of useless customer interface. Going with a different
carrier does away with that, but still retains the far better and more
useful Openreach people.

>> I rarely seem to go more than a few weeks without somebody wanting to
>> sell me telephone services.
>
> We regularly get flyers in the post from BT trying to sell broadband.
> Never get anything from preselect carriers.



--

[Nightjar]

On 03/07/2014 10:58, John Rumm wrote:

> On 02/07/2014 18:53, dochol...@gmail.com wrote:
>> On Wednesday, July 2, 2014 1:33:18 PM UTC+1, Nightjar wrote:
>>> On 02/07/2014 10:00, Huge wrote:
>>>
>>> ....
>>>
>>>> "You are stuck in a maze of twisty little menus, all alike."
>>>
>>> You are showing your age :-)
>>>
>> Though of course the fact that you (and I) realised that is showing
>> our age...
>
> Its not showing your age *that* much... After Infocom was bought by
> Activision they kept it going until the early 90's
>

Remembering playing a text based MUD on Prestel is ageing though.

--
Colin Bignell

[John Rumm]

Never tried that, but I still remember the excitement of getting my
first Scot Adams adventure cartridge (Pirate's cove) for my VIC-20 one
Christmas - must have been '82/83 something like that.

[fred]

In article <O4QwAHZM...@bancom.co.uk>, tony sayer
<to...@bancom.co.uk> writes

>In article <nyyfbegfubjuvyypb...@srv1.howhill.co.uk>, Dave
>Liquorice <allsortsn...@howhill.com> scribeth thus
>>On Tue, 1 Jul 2014 23:59:40 +0100, Jabba wrote:
>>
>>> I binned BT some years ago. Never looked back, they were shite then and
>>> they're a fuck sight worse now.
>>
>>Bully for you, many don't have the choice. It's BT or nothing here.
>
>Wrong .. you can go to lots of providers and then they deal with
>Openretch you don't get to have the pleasure;!..
>
>Zen do phone lines and a bit cheaper too with excellent customer
>services..
>
>http://www.zen.co.uk/home-office/voice/phone-services.aspx#2
>

Fine, but the buggers have no enhanced care levels on offer for the
lines so are useless for a SOHO business operation that needs those
features.

They are bullish about their enhanced support for broadband failures but
have admitted to me that they don't apply to falling tree (or Kelly)
related failures.

Until they offer enhanced care levels for the line itself I can't see
how they can call themselves a true business provider. A shame as you
pay a 54quid pa penalty if you take FTTC from them without line rental.

Hopefully they will see sense at some point.

--
fred
it's a ba-na-na . . . .

[Nightjar]

On 03/07/2014 20:49, John Rumm wrote:
> On 03/07/2014 13:58, Nightjar <"cpb"@ insert my surname here> wrote:
>> On 03/07/2014 10:58, John Rumm wrote:
>>> On 02/07/2014 18:53, dochol...@gmail.com wrote:
>>>> On Wednesday, July 2, 2014 1:33:18 PM UTC+1, Nightjar wrote:
>>>>> On 02/07/2014 10:00, Huge wrote:
>>>>>
>>>>> ....
>>>>>
>>>>>> "You are stuck in a maze of twisty little menus, all alike."
>>>>>
>>>>> You are showing your age :-)
>>>>>
>>>> Though of course the fact that you (and I) realised that is showing
>>>> our age...
>>>
>>> Its not showing your age *that* much... After Infocom was bought by
>>> Activision they kept it going until the early 90's
>>>
>>
>> Remembering playing a text based MUD on Prestel is ageing though.
>
> Never tried that, but I still remember the excitement of getting my
> first Scot Adams adventure cartridge (Pirate's cove) for my VIC-20 one
> Christmas - must have been '82/83 something like that.
>
>

It was called SHADES and came out in the mid 1980s. It had a nice
community feel; a bit like uk.d-i-y without the trolls and idiots.
Probably a similar number of regulars too - only eight could play the
game at any one time and there were only eight versions of the game
running simultaneously. Players could meet in a social area though and,
as it allowed for instant chat, there was a weekly quiz night. Prestel
shut it down very suddenly for reasons that very firmly were not
discussed. I have always presumed there was an early case of online
grooming.

--
Colin Bignell

[Dave Liquorice]

On Thu, 3 Jul 2014 22:56:50 +0100, fred wrote:

>>>> I binned BT some years ago. Never looked back, they were shite
then
>>>> and they're a fuck sight worse now.
>>>
>>> Bully for you, many don't have the choice. It's BT or nothing
here.
>>
>> Wrong .. you can go to lots of providers and then they deal with
>> Openretch you don't get to have the pleasure;!..

So you have to hope that your provider will bash BT over its head
when you get a line fault. Some do, many don't.

>> Zen do phone lines and a bit cheaper too with excellent customer
>> services..
>

> Fine, but the buggers have no enhanced care levels on offer for the
> lines so are useless for a SOHO business operation that needs those
> features.

Not just SOHO, households as well. If the net was off for the normal
sort residential "Standardcare" time scale, ie anything from four
days to a week, I'd be hung drawn and quartered. £4/month inc VAT for
a next or even same day, daytime, repair *every* day of the year is
very good value IMHO. Our line is pretty good, get a fault maybe
every 18 months on average, old ali cable...

Are there any preselect (no LLU here) providers that have a line
service level the same as BT's Total Care (or better) with Caller ID
and a rental <= £15.75 inc VAT/month? As that's what I pay BT and as
I have the contract I can beat 'em over the head and not have to go
through a 3rd party.

--
Cheers
Dave.

[Dave Liquorice]

On Thu, 03 Jul 2014 13:17:34 +0100, John Rumm wrote:

>> The BT Openreach men up poles or down holes around here are very
>> good, which is what really matters.
>
> But, you get them regardless of who you buy the retail bit through...

At Total Care service levels or just Standardcare?

Cheap calls I get via VOIP. I don't use BT to make calls, the line is
used for some incoming calls but most are to ex BT numbers ported to
the VOIP provider.

--
Cheers
Dave.

[tony sayer]

In article <JQdi4rXiGdtTFwOg@y.z>, fred <n...@for.mail> scribeth thus

Well the few times we've had any problems on the services we use they've
got Openreach to act very quickly:)..

Without all the Indian grief;!..

--
Tony Sayer

[John Rumm]

On 04/07/2014 09:30, Dave Liquorice wrote:
> On Thu, 03 Jul 2014 13:17:34 +0100, John Rumm wrote:
>
>>> The BT Openreach men up poles or down holes around here are very
>>> good, which is what really matters.
>>
>> But, you get them regardless of who you buy the retail bit through...
>
> At Total Care service levels or just Standardcare?

Depends on what you pay for...

> Cheap calls I get via VOIP. I don't use BT to make calls, the line is
> used for some incoming calls but most are to ex BT numbers ported to
> the VOIP provider.
>


--

[fred]

In article <xyufigC2...@bancom.co.uk>, tony sayer

<to...@bancom.co.uk> writes
>In article <JQdi4rXiGdtTFwOg@y.z>, fred <n...@for.mail> scribeth thus
>>In article <O4QwAHZM...@bancom.co.uk>, tony sayer
>><to...@bancom.co.uk> writes
>>>

>>>Zen do phone lines and a bit cheaper too with excellent customer
>>>services..
>>>
>>>http://www.zen.co.uk/home-office/voice/phone-services.aspx#2
>>>
>>Fine, but the buggers have no enhanced care levels on offer for the
>>lines so are useless for a SOHO business operation that needs those
>>features.
>>
>>They are bullish about their enhanced support for broadband failures but
>>have admitted to me that they don't apply to falling tree (or Kelly)
>>related failures.
>>
>>Until they offer enhanced care levels for the line itself I can't see
>>how they can call themselves a true business provider. A shame as you
>>pay a 54quid pa penalty if you take FTTC from them without line rental.
>>
>>Hopefully they will see sense at some point.
>>
>
>Well the few times we've had any problems on the services we use they've
>got Openreach to act very quickly:)..
>
>Without all the Indian grief;!..
>

Good points both although I'd prefer if it was a contractual obligation
to fix within 24hrs, as with Totalcare rather than goodwill.

I'm going to try and raise the issue with the higher ups at Zen as I
think it really is something that would enhance their service.