On 02/01/2012 20:21, A.Lee wrote:
>
> Has anyone any experience of what they'll do?
> Would they shut his supply off immediately, or fix it at the time, and
> send him a bill?
>
I can't speak for you friend's situation but when I had a smart meter
fitted recently the E.ON fitter said the meter was not up to standard in
that the lever of the main valve could fall to the on position. I could
have got this wrong - at no time did I understand what they were talking
about.
He said he'd call Transco and they'd fix it FOC.
Having been a denizen of this group for many years, I dreaded what would
come next. Two Transco men arrived, said it was more serious than the
E.ON guy had said and that the stop washer at the back of the valve was
broken. By now I was having kittens.
They rang somewhere and a third Transco man came from 30 miles away with
a spare valve which they fitted. I was without gas for 20 minutes - it
was now 10pm on Friday night. I was reconnected and they left - NO CHARGE.
They were unfailingly courteous and professional and did the job as fast
as possible.
On the way out they said "The electric power cable to your garage goes
through the same hole as the external gas pipe; this could lead to your
gas pipes becoming live. You will get it seen to won't you sir?".
Another Dave