On Tue, 28 Sep 2021 08:14:10 +0100, Chris J Dixon <ch...@cdixon.me.uk
>>I've just received an email
>>Ofgem have appointed Octopus Energy, Britain's most awarded energy
>>supplier, to take over your energy supply from Avro Energy.
>Still no email for me, and I have checked my spam folder. :-(
Here's the text of what I received on 26th Sept:
Ofgem have appointed Octopus Energy, Britain’s most awarded energy
supplier, to take over your energy supply from Avro Energy.
Your energy supply will carry on as usual, any credit balance will be
Should you choose to stick with us, you’ll enjoy our great value 100%
renewable energy, and outstanding customer service.
You don’t need to do anything now, we will be in touch with more
information in 7 days.
Dear Mr xxxxxxxxr,
Ofgem, the energy regulator, has asked Octopus Energy to step in and
look after Avro’s customers as the company has ceased trading.
Over the next few weeks, we will transfer you to our award-winning
customer service platform on one of our great value tariffs.
We will be in touch with your rates and charges soon, but they will be
cheaper than anything available from any other large supplier today —
and cheaper than the fixed prices we’re currently offering new
customers on our own website.
Once the switch is complete, you’ll be free to stay with Octopus with
no exit fees, or switch to another supplier. You won’t be able to
switch until then due to energy industry limitations.
Good to know:
Your energy supply will continue uninterrupted. You will not be
Any money Avro owed you is safe and will be credited to your new
Octopus account as soon as possible
If you pay by Direct Debit, this will continue as usual and
automatically start crediting us rather than Avro. Please do not
cancel your Direct Debit.
If you’ve already cancelled your Direct Debit, that’s no problem —
we’ll send you details of how to set up a new one soon.
If you are a prepayment customer, you will be able to top up in
the same way you have been doing and will not lose supply
There’s no need to call or email us — we will be in touch within 7
days with an update. Throughout this process, you’ll find the latest
information on our website.
You don’t need to do anything, but submitting a meter reading on the
Avro website will help us ensure a smooth transition.
If you have any difficulties with the Avro website, just make a note
of your readings and we'll ask for them soon.
If you are away, or can’t make a note, don’t worry. It won’t affect
your switch and we will be in touch soon with more information.
Octopus is renowned for fantastic service, but please do not call or
email us unless it’s vital.
Here’s what will happen next:
Within 7 days
We will contact you with an update.
Within 14 days
We expect to have most accounts reviewed, transferred, and operating
properly. Please do not cancel your Direct Debit as we will move to
over to us.
Once your switch is complete, you’ll be free to switch to another
supplier (but we hope you’ll stay).
We are committed to making this as smooth as possible. We’re proud of
our reputation for customer service and ask that you bear with us
whilst we begin the tidying process so we can give you the service you
Love and power,
CEO and founder