Stupid, useless, Toolstation
Steve Firth
their counter (opposite Screwfix) in Winchester. Mostly OK if you ignore
the cheaper and nastier end of their range.
Never again.
Last time I was there the manager suggested that instead of walking in
and spending time ordering I should pick on-line then select "collect at
branch" and the good would be waiting for me.
So today I did that for some gardening tools.
Then once I got the confirmation that the order had been picked I drove
down to collect them. The counter droid looked shifty when I handed him
the invoice. "Ah" he said "you can't collect this today." Why not?
Because the useless divots at Toolstation don't tell you that the order
is picked at a remote depot and sent for collection at the store why
anyone would want to do this rather than have home delivery is beyond
me. Delivery also takes "up to a week" but they thought I might be able
to collect it Tuesday or Wednesday.
I called the depot to cancel the order. They refused to cancel it. I've
told them to stick the entire bloody order where the sun doesn't shine.
And this is just a warning. Don't ever use Toolstation's "collect at
branch" feature, because it's pointless.
I'll not shop there again, they are on the same list as BT and British
Gas now.
Tim Watts
I think I noticed that "feature" - bit like the Screwfix "order in and
collect later" service. I agree, it's not that obvious. Ironically, you
can check the stock online at TS against a particular store, then drive
over and order it with some degree of confidence (cf Screwfix where you
have to ring them).
Anyway, you have distance selling regulations on your side - if it was a
distance sale (it was) they have no option.
--
Tim Watts
Hung parliament? Rather have a hanged parliament.
Jim K
> I've been using Toolstation for walk-in purchases since they opened
> their counter (opposite Screwfix) in Winchester. Mostly OK if you ignore
> the cheaper and nastier end of their range.
>
> Never again.
>
> Last time I was there the manager suggested that instead of walking in
> and spending time ordering I should pick on-line then select "collect at
> branch" and the good would be waiting for me.
>
> So today I did that for some gardening tools.
>
> Then once I got the confirmation that the order had been picked I drove
> down to collect them. The counter droid looked shifty when I handed him
> the invoice. "Ah" he said "you can't collect this today." Why not?
> Because the useless divots at Toolstation don't tell you that the order
> is picked at a remote depot and sent for collection at the store why
> anyone would want to do this rather than have home delivery is beyond
> me.
erm...cos they might work for a living and aren't sat at home waiting
to sign for a delivery maybe?
although the week long delivery schedule could be tricky to work
with.....
Jim K
harry
Stick to screwfix. I have had an account with them for years. There
were problems in the early days but seem OK lately. Telephone, credit
card, deliver next day. The few problems I had a while ago were
sorted out without any fuss.
The one irritating thing is they change their suppliers from time to
time & sometimes you get something of a slightly diiferent pattern to
previously.
Cash
Tim,
DSR will not apply here as it is not a pre-paid delivery - merely a simple
"the store has it and they will stick it behind the counter for a period
until you attend the store, pay for the item and then walk away"
If the goods are faulty when you get them home, the the Sale of Goods Act
1979 (as amended will then apply).
As a matter of interest, if you buy anything at a store and after getting it
home, you decide that you don't like for any reason and take it back for
exchange or refund, the store is legally entitled to refuse the request -
and you're stuck with it.
Cash
Tim Watts
Ah - I stand corrected.
Jim K
No need - toolstation website requests payment after you have chosen
"collect from store" so is it DSR or not?
Jim K
Peter Parry
<jk98...@googlemail.com> wrote:
>
>No need - toolstation website requests payment after you have chosen
>"collect from store" so is it DSR or not?
If the contract is completed at a distance and the payment taken
before collection then the DSR's would apply as it is a distance
contract which is defined as :-
" any contract concerning goods or services concluded between a
supplier and a consumer under an organised distance sales or service
provision scheme run by the supplier who, for the purpose of the
contract, makes exclusive use of one or more means of distance
communication up to and including the moment at which the contract is
concluded;"
A contract is concluded when the consumer becomes bound to buy
something and the business becomes bound to supply it.
As it happens Toolstation give what is effectively DSR rights on both
collected and delivered goods for 30 days from purchase.
Steve Firth
> >
> > DSR will not apply here as it is not a pre-paid delivery - merely a simple
> > "the store has it and they will stick it behind the counter for a period
> > until you attend the store, pay for the item and then walk away"
> >
>
> Ah - I stand corrected.
Don't be, he's wrong. They take the money in advance it's not a reserve
and pay on collection service.
Cash
If they take money in advance, then yes I agree that I am wrong.
But, I use the 'collect in store option' quite often (not Toolstation's btw
[in fact, I won't go near them for anything]) for quite a few items that I
buy, and not one of those ask for cash up-front - in fact, their websites
state that payment is expected when the goods are actually collected - and
in that case the DSR definitely *DO* *NOT* apply.
But as I said, in the case of Toolstation, I stand corrected. ;-)
Now just out of curiosity, will the DSR lawfully apply in this case, where
in fact you can 'examine' the goods before you take them out of the shop
(rather than delivered to your door) - and then reject them if you don't
want them?
Very interesting that, I'll have to have a chat to an old Tradng Standards
mate of mine and find out.
Cash
Jim K
> Stick to screwfix. I have had an account with them for years. There
> were problems in the early days but seem OK lately. Telephone, credit
> card, deliver next day
so if you pay by credit card do you actually have an "account" per se?
do keep an eye on their "interesting" pricing strategies though i.e.
up and up, whilst like say some stuff changes - usually for the
worse...
Jim K
D.M.Chapman
Cash <.............\\@...............//.com> wrote:
>DSR will not apply here as it is not a pre-paid delivery - merely a simple
>"the store has it and they will stick it behind the counter for a period
>until you attend the store, pay for the item and then walk away"
but it wasn't surely? "the order is picked at a remote depot and sent
for collection" implies it wasn't (and still isn't) at the store.
I've always built up a shopping basket of stuff at toolstation website,
then go to the basket and select print. This gives you a list of the
basket, together with a magic code.
You can see the stock (as of last night IIRC) that the counter has, so you
have an idea if it's likely to be instock (I tend to get there at opening
time so that helps).
When you get there, they type in the code and it saves them having to
rekey it all.
Never noticed the "Collect this order from the store option" tbh
Darren
Steve Walker
Legally speaking, I haven't a clue, as most of our laws seem to be very
badly drafted, but morally speaking, the DSR was surely intended to cover
this situation, as someone has ordered and paid before they see the goods,
it's just that delivery is to the counter in the shop rather than to your
house.
SteveW
Steve Walker
I've been caught by that one - needed some items same day and didn't want
to drive there and find they were out of stock, but it was not clear that
you are not ordering from the shop's stock but that of the distribution
centre. I suggested that they let me have the items from stock and replace
their stock when my order came in, as it was due the next morning, but they
wouldn't. I ended up buying them in the shop and cancelling the online
order.
Why on earth they can't have a simple reserve and collect service like many
other shops, I don't know.
SteveW
Peter Parry
>
>Now just out of curiosity, will the DSR lawfully apply in this case, where
>in fact you can 'examine' the goods before you take them out of the shop
>(rather than delivered to your door) - and then reject them if you don't
>want them?
As long as the contract is completed before you examine the goods then
the DSR's apply. For example if you buy a car from Japan (a popular
source of used cars) via an agent then if you pay in advance the DSR's
apply and when you go to collect the car you can rescind the contract
using the DSR's if you wish. If you have neither committed to buy nor
paid then the DSR's do not apply but you are of course completely free
not to proceed with the purchase.
D.M.Chapman
Steve Walker <st...@removethis.theend.demon.co.uk> wrote:
>I've been caught by that one - needed some items same day and didn't want
>to drive there and find they were out of stock, but it was not clear that
>you are not ordering from the shop's stock but that of the distribution
>centre.
Just had a look - see what you mean, it's not clear :-)
Mind you, in their defense, it does seem to have a date for collection
clearly displayed under the option - so it's clear it's not for immediate
collection.
I'd not realised they had that option, but I'll probably use it in the
future - dead handy not having to have someone in to collect the parcel!
Darren
Bruce
wrote:
>I've been using Toolstation for walk-in purchases since they opened
>their counter (opposite Screwfix) in Winchester. Mostly OK if you ignore
>the cheaper and nastier end of their range.
>
>Never again.
>
>Last time I was there the manager suggested that instead of walking in
>and spending time ordering I should pick on-line then select "collect at
>branch" and the good would be waiting for me.
They obviously cannot stand you and they want you in their store for
the absolute minimum possible time, or not at all.
If you don't go there at all in future, they will be rejoicing.
Result! ;-)
tony sayer
>I've been caught by that one - needed some items same day and didn't want
>to drive there and find they were out of stock, but it was not clear that
>you are not ordering from the shop's stock but that of the distribution
>centre. I suggested that they let me have the items from stock and replace
>their stock when my order came in, as it was due the next morning, but they
>wouldn't. I ended up buying them in the shop and cancelling the online
>order.
>
>Why on earth they can't have a simple reserve and collect service like many
>other shops, I don't know.
Why don't you direct your ire to their senior management, thats where that
decision would be made..
Perhaps it just hasn't occurred to them?.
After all British management is the best in the world .. dontcha know;!..
>
>SteveW
--
Tony Sayer
Pete Verdon
> I've always built up a shopping basket of stuff at toolstation website,
> then go to the basket and select print. This gives you a list of the
> basket, together with a magic code.
[...]
> When you get there, they type in the code and it saves them having to
> rekey it all.
...unlike TLC, who also let you save a basket with a magic code, but
make their counter staff re-key every order when you come to pick it up.
Pete
Man at B&Q
> their counter (opposite Screwfix) in Winchester. Mostly OK if you ignore
> the cheaper and nastier end of their range.
>
> Never again.
>
> Last time I was there the manager suggested that instead of walking in
> and spending time ordering I should pick on-line then select "collect at
> branch" and the good would be waiting for me.
>
> So today I did that for some gardening tools.
>
> Then once I got the confirmation that the order had been picked I drove
> down to collect them. The counter droid looked shifty when I handed him
> the invoice. "Ah" he said "you can't collect this today." Why not?
> Because the useless divots at Toolstation don't tell you that the order
> is picked at a remote depot
But they do tell you the collection time and date when you enter the
store location. Always been after 12pm next day for me, which I can
usually live with.
MBQ
Man at B&Q
Then they be just as broken as the other shops. Like Halfords who make
no attempt to reserve stock but simply take it off the shelves when
you get there with the reference number.
MBQ
Steve Walker
True, but at least you know they've (supposedly) got stock when you key it
in, just before you set off to get it!
SteveW
Steve Walker
Yes, they do, but when I last used it some time ago, it told you the time
in the small-print, whereas most people would just see the confirmation of
order and the reference number and not read the rest. They may have
improved things since then though.
SteveW
Machinesteve
--
For full context, visit https://www.homeownershub.com/uk-diy/stupid-useless-toolstation-636340-.htm
alan_m
> I tried to buy something online it said 'Order not valid'. A few days
> later I tried again - same thing and then again a week later. All
> different items. I contacted chat and was told that there was no problem
> with Toolstation and that the problem was mine to solve. Tough. By
> coincidence I had a similar (but different) problem at Screwfix, their
> response was "I am sorry to hear that, let me take that order for you
> now...." Amazingly different business cultures.
>
--
mailto : news {at} admac {dot} myzen {dot} co {dot} uk
Ben Blaukopf
> I tried to buy something online it said 'Order not valid'. A few days later I tried again - same thing and then again a week later. All different items. I contacted chat and was told that there was no problem with Toolstation and that the problem was mine to solve. Tough. By coincidence I had a similar (but different) problem at Screwfix, their response was "I am sorry to hear that, let me take that order for you now...." Amazingly different business cultures.
In consequence, I am happy to pay the price difference and go to SF.
charles
car in the car park and the two staff were outside (one was smoking). I was
asked my name (no nonsense about order numbers) and the items were brought
out to me.
--
from KT24 in Surrey, England
"I'd rather die of exhaustion than die of boredom" Thomas Carlyle
newshound
problem. Occasionally they have something that SF does not, or a
significantly better deal (I think the last was on ten broomsticks).
That said, since SF opened a branch nearby I tend to use that with click
and collect.
charles
alan_m
Before the first lockdown SF had a type of Argos policy of ordering at
the counter and then after a 10 to 20 minute wait someone else would
pick the goods and bring them to the counter. Now if you go into a SF
and order at the counter the person taking the order also picks the order.
Where I live SF and TS are in adjacent premises
Brian Gaff (Sofa)
portal on Usenet, but I have to say When I had issues with an on line vendor
all but Apple had the useless response mentioned, but Apple did take my
order over the phone and report the problem. It turned out in that case to
be an invalid debit card stuck on the web site even though I had updated it,
it, for some reason had not taken properly, with the result that the
telephone chap could process it but the web site could not and as we all
know when presented with an error which it is not programmed for the
software just complains with a generic error.
Brian
--
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...
bri...@blueyonder.co.uk
Blind user, so no pictures please
Note this Signature is meaningless.!
"alan_m" <ju...@admac.myzen.co.uk> wrote in message
news:inddqf...@mid.individual.net...
newshound
diameter of ~ 30mm. To support sagging corrugations in Corroline roofing
sheet. Half a broomstick spans the purlins nicely.
Rod Speed
> newshound <news...@stevejqr.plus.com> wrote
>> Ben Blaukopf wrote
>> >> I tried to buy something online it said 'Order not valid'. A few days
>> >> later I tried again - same thing and then again a week later. All
>> >> different items. I contacted chat and was told that there was no
>> >> problem with Toolstation and that the problem was mine to solve.
>> >> Tough. By coincidence I had a similar (but different) problem at
>> >> Screwfix, their response was "I am sorry to hear that, let me take
>> >> that order for you now...." Amazingly different business cultures.
>> >
>> > Whenever I collect something from TS, they always look slightly
>> > confused, and then go and get the order. Well over 50% of the time,
>> > they get someone else's order. Screwfix never get it wrong.
>> >
>> > In consequence, I am happy to pay the price difference and go to SF.
>> >
>
>> I have mainly used TS for delivery, and don't think I have ever had a
>> problem. Occasionally they have something that SF does not, or a
>> significantly better deal (I think the last was on ten broomsticks).
>
> how many witches do you have living at home?
Peeler
Speed, the auto-contradicting senile sociopath, blabbered, again:
<FLUSH the trolling senile asshole's latest trollshit unread>
--
"Anonymous" to trolling senile Rodent Speed:
"You can fuck off as you know less than pig shit you sad
little ignorant cunt."
MID: <62dcaae57b421e2b...@haph.org>
Chris Green
Our nearest Toolstation is just about always quicker and more friendly
than the Screwfix opposite. However I've not found it to be
unviersally true that one s better than the other.
--
Chris Green
·
Ol Bear
GB
> So I ordered a generator online while they still showed 12 in stock.
> Waited well past the "next day" delivery, chasing each day. Five days
> later they ask "do you want to cancel or reorder?" Of course I said
> don't cancel. Next thing I get a refund from PayPal. Eventually get a
> sorry they haven't got the thing. I was a Toolstation customer all the
> years since they started, and Wickes since they were Sandell Smythe and
> Drayson - guess what?
>
once?
Ol Bear
Dave Plowman (News)
48 in stock. One arrived. Other to follow in about 4 weeks.
Sounds like a vast amount of pilfering?
--
*Why is "abbreviated" such a long word?
Dave Plowman da...@davenoise.co.uk London SW
To e-mail, change noise into sound.
billy bookcase
"Dave Plowman (News)" <da...@davenoise.co.uk> wrote in message
news:59c4f24...@davenoise.co.uk...
> Does make you wonder, though. Ordered up x2 parts from CPC. Website said
> 48 in stock. One arrived. Other to follow in about 4 weeks.
>
> Sounds like a vast amount of pilfering?
they're not going to search every bin in the whole warehouse
to find stuff.
bb