UPS rant

[Andy Burns]

I don't get stuff via UPS very often, but last time I registered with their "my
choice" app, which involves them physically posting you a code to verify your
address, I set a username, an email address and password.

Now (about a year later) I've got another delivery coming via UPS, the delivery
confirmation email says it's due sometime today between 9:30 and 1:30

But their tracker seems to disagree, and offers more details if I logon to "my
choice", so I try to logon and it fails, there's an option for it to email me a
reminder by giving my email address, the reminder duly arrives, but isn't very
helpful as my password manager had the details saved, but at least it confirms
they have the same details as I do.

So I click the "forgot password" link it asks for both my username and email
addr, and then tells me there was an error, and gives me the code LASSO_1010 and
says their support staff will know what do do with that code.

The first person, didn't know what to do with the code.

The second person instantly knew that it meant I haven't logged on for more than
7 months, so I expected them to reset my account in some way, and I could continue.

But no, he said I'd have to create a new account, and confirmed that would
involve them sending another code in the post, he was certain there was no way
he could reset the existing account ... barmy!

At which point I thanked him but said I wouldn't bother as they clearly don't
care about their users ... maybe in America everyone is expected to receive
multiple UPS deliveries per year so never end-up locked out?

[Bob Eager]

On Tue, 15 Nov 2022 08:48:10 +0000, Andy Burns wrote:

> Now (about a year later) I've got another delivery coming via UPS, the
> delivery confirmation email says it's due sometime today between 9:30
> and 1:30

Presumably you are aware that UPS delivery estimates are a complete
fiction.

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[Andy Burns]

Bob Eager wrote:

> Andy Burns wrote:
>
>> I've got another delivery coming via UPS, the delivery confirmation email
>> says it's due sometime today between 9:30 and 1:30
>
> Presumably you are aware that UPS delivery estimates are a complete
> fiction.

I think I am now, it's still in Holland.

[Andy Burns]

Andy Burns wrote:

> Bob Eager wrote:
>
>> Presumably you are aware that UPS delivery estimates are a complete
>> fiction.
>
> I think I am now, it's still in Holland.

In fact this very minute, I've had another email

"Your delivery is being rescheduled.
We'll provide an updated delivery date when we receive your [JKL] parcel."

[Brian Gaff]

Sounds like left hand and right hand again. I've noticed this with web sites
that I do not need to go to very often. Even Google seem to be confused if
you log in from other devices and then relog in from the original oone and
want to send your mobile a code, which they cannot if your mobile has
changed of course.This means starting over.
Brian

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[Alan J. Wylie]

Andy Burns <use...@andyburns.uk> writes:

> so I try to logon and it fails,

...

> The second person instantly knew that it meant I haven't logged on for
> more than 7 months, so I expected them to reset my account in some
> way, and I could continue.
> But no, he said I'd have to create a new account,

I received this e-mail a couple of weeks ago. Did you get
a similar one? Did it go to spam?

<quote>
Subject: UPS Registration Notice of Expiry
Date: Thu, 20 Oct 2022 02:17:42 -0400 (EDT)

we've missed you!
Our records indicate that you have not taken advantage of ups.com
recently. To keep your registration active and ensure you have access
to all services associated with your ups.com ID, simply log in to UPS
before Saturday, November 19, 2022.
If you no longer have a need for your ups.com ID, do nothing and your
registration will expire on Saturday, November 19, 2022.
</quote>


--
Alan J. Wylie https://www.wylie.me.uk/

Dance like no-one's watching. / Encrypt like everyone is.
Security is inversely proportional to convenience

[Andy Burns]

Alan J. Wylie wrote:

> I received this e-mail a couple of weeks ago. Did you get
> a similar one?

Well, I have no similar message remaining anywhere, but ...

> Did it go to spam?

It looks exactly like the sort of message that *would* go to spam, especially if
it came from a "suspicious looking" domain (upsemail.com is an example domain
they sporadically send from, though most do come from the easily recognisable
ups.com domain)

[alan_m]

On 15/11/2022 08:58, Bob Eager wrote:
> On Tue, 15 Nov 2022 08:48:10 +0000, Andy Burns wrote:
>
>> Now (about a year later) I've got another delivery coming via UPS, the
>> delivery confirmation email says it's due sometime today between 9:30
>> and 1:30
>
> Presumably you are aware that UPS delivery estimates are a complete
> fiction.
>

Yesterday my neighbour asked if I could cover for a couple of hours for
a large domestic item delivery that was scheduled for Wednesday 12 to
5pm. He wouldn't be at home until around 1:30pm. It turned up today
(Tuesday) at 9:45am :) This was AO.com. The delivery driver said that
his phone call to the neighbour had gone straight to voice mail.



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[Andy Burns]

Bob Eager wrote:

> Andy Burns wrote:
>

>> delivery coming via UPS, the delivery confirmation email says it's due
>> sometime today between 9:30 and 1:30
>
> Presumably you are aware that UPS delivery estimates are a complete
> fiction.

And the rest ...

I had ordered two lenovo laptops on 11th Nov, one was a stock build 1-2 day with
shipping, the other was a custom build with 6-9 day shipping.

The delivery I originally moaned about was the first one, after saying last
tuesday it was due to be delivered that day, it turned out it was still in
holland, then on wednesday it was travelling through germany, and arrived in
tamworth very early thursday morning ... and said it was out for delivery
thursday morning, until thursday afternoon when it said it was due to be
delivered thursday afternoon ... no dice ... then on friday and monday it said
we'll tell you when it's coming, I phoned them end of day monday and someone
shuld have got back to me, but didn't, on tuesday I got through to someone who
effectively said they'd lost it, and I should file a compensation claim, I
didn't want to get involved so phoned lenovo and they were excellent, said
they'd send out another machine.

By this time the second machine had been built in china and UPS immediately said
it'd be deliverd to me next day! it wouln its way through china, to UAE and
germany to tamworth and said it'd arrive wednesday, but it actually arrived
thursday.

The replacement one arrived on friday without any prior notification, the UPS
guy had placed it against my door, rung the bell and was literally legging it
down the street by the time I got down the stairs ... a box that's obviously
laptop just abandoned in the street.

It's fair to say tha I will dread anything being shipped by UPS from now on,
useless cunts ...

[gareth evans]

On Wednesday this week booked on-line with DPD to pick up a package
(28KG Racal radio RX) from me. 'twas picked up on Thursday morning
from me in Chippenham, and delivered 26 hours later on the Friday
to my recipient in Hartlepool, several hundreds of miles away
in the frozen industrial north!

Plaudits are due to DPD, and I'd use them again if needed.

[Harry Bloomfield Esq]

On 15/11/2022 08:48, Andy Burns wrote:
> Now (about a year later) I've got another delivery coming via UPS, the
> delivery confirmation email says it's due sometime today between 9:30
> and 1:30
>
> But their tracker seems to disagree, and offers more details if I logon
> to "my choice",

I also had a UPS delivery last week, and simply couldn't work out why it
insisted on my having an account and logging in for the 'more details'.
What's the big secret?

It originally said delivery sometime Wednesday, but actually arrived
late Tuesday.

[Andy Burns]

Andy Burns wrote:

> couldn't work out why it insisted on my having an account and logging in for the
> 'more details'. What's the big secret?

I think it's so they can *charge* *you* for altering the delivery slot, which I
presume is equivalent to just rolling the dice again?

[billy bookcase]

"Harry Bloomfield Esq" <a...@harrym1byt.plus.com> wrote in message
news:tlsu9n$1avca$1...@dont-email.me...

> On 15/11/2022 08:48, Andy Burns wrote:
>> Now (about a year later) I've got another delivery coming via UPS, the delivery
>> confirmation email says it's due sometime today between 9:30 and 1:30
>>
>> But their tracker seems to disagree, and offers more details if I logon to "my
>> choice",
>
> I also had a UPS delivery last week, and simply couldn't work out why it insisted on my
> having an account and logging in for the 'more details'. What's the big secret?

The secret lies in the infoirmation you'd need to provide for them, before they'd
let you open an account.

How are they going to spam you in future if they don't even know your live
email address. for one.

People who get deliveries from UPS are possibly quite a desirable category,
from a spammers point of view. Etc etc


bb