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Re: Wondering how to pay British Gas "New Energy" by BACS transfer
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Andy Burns
Jan 24, 2024, 1:48:51 PM1/24/24
to
Pamela wrote:
> British Gas recently moved my account to their "New Energy" system. They
> supply only gas to me.
They moved my (dual fuel) supply over to their new system
once logged in, I can pay by plastic, or google pay
The giro slip on the bill does show a sort code plus the A99999999
customer reference, but nothing that's a normal 8 digit account number
for them
> British Gas recently moved my account to their "New Energy" system. They
> supply only gas to me.
They moved my (dual fuel) supply over to their new system
once logged in, I can pay by plastic, or google pay
The giro slip on the bill does show a sort code plus the A99999999
customer reference, but nothing that's a normal 8 digit account number
for them
Pamela
Jan 24, 2024, 1:55:04 PM1/24/24
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On 18:48 24 Jan 2024, Andy Burns said:
> Pamela wrote:
>>
>> British Gas recently moved my account to their "New Energy" system. They
>> supply only gas to me.
>
> They moved my (dual fuel) supply over to their new system
>
> once logged in, I can pay by plastic, or google pay
If you're logging in to your British Gas account then you are half way to
> Pamela wrote:
>>
>> British Gas recently moved my account to their "New Energy" system. They
>> supply only gas to me.
>
> They moved my (dual fuel) supply over to their new system
>
> once logged in, I can pay by plastic, or google pay
asking British Gas to draw the money on your behalf.
I don't trust them enough to keep my bank details and then helping
themselves when they wish.
British Gas once overcharged me by a large amount on a property which I
don't live in (and which hardly uses any gas). It took forever and many
phone calls to get the overpaid money back.
Andy Burns
Jan 24, 2024, 1:57:53 PM1/24/24
to
Pamela wrote:
> Andy Burns said:
>
>> Pamela wrote:
>>>
>> once logged in, I can pay by plastic, or google pay
>
> If you're logging in to your British Gas account then you are half way to
> asking British Gas to draw the money on your behalf.
Not when I've *never* had a direct debit with them.
> Andy Burns said:
>
>> Pamela wrote:
>>>
>> once logged in, I can pay by plastic, or google pay
>
> If you're logging in to your British Gas account then you are half way to
> asking British Gas to draw the money on your behalf.
Owain Lastname
Jan 24, 2024, 2:03:19 PM1/24/24
to
On Wednesday 24 January 2024 at 18:48:51 UTC, Andy Burns wrote:
> The giro slip on the bill does show a sort code plus the A99999999
> customer reference, but nothing that's a normal 8 digit account number
> for them
Same for my Natwest credit card.
> The giro slip on the bill does show a sort code plus the A99999999
> customer reference, but nothing that's a normal 8 digit account number
> for them
I'm not 100% sure but I think the account field is 8 or 10 zeroes for payment details, and it works off the sort code and refeence.
Owain
Tim Streater
Jan 24, 2024, 2:26:55 PM1/24/24
to
On 24 Jan 2024 at 18:26:57 GMT, "Pamela" <pamela.priv...@gmail.com>
wrote:
> However none of British Gas customer service reps can provide BACS sort
> code and account details for payment to the "New Energy" system. My bank
> doesn't know these details either. I tried both several times.
>
> Nor does the paperwork or web pages say anything about the BACS details
> either.
So it's not on the bill, in the bit marked "Ways to pay" ??
--
"Freedom is sloppy. But since tyranny's the only guaranteed byproduct of those who insist on a perfect world, freedom will have to do." -- Bigby Wolf
wrote:
> However none of British Gas customer service reps can provide BACS sort
> code and account details for payment to the "New Energy" system. My bank
> doesn't know these details either. I tried both several times.
>
> Nor does the paperwork or web pages say anything about the BACS details
> either.
So it's not on the bill, in the bit marked "Ways to pay" ??
--
"Freedom is sloppy. But since tyranny's the only guaranteed byproduct of those who insist on a perfect world, freedom will have to do." -- Bigby Wolf
Andy Burns
Jan 24, 2024, 2:32:41 PM1/24/24
to
Owain Lastname wrote:
> I'm not 100% sure but I think the account field is 8 or 10 zeroes for payment details, and it works off the sort code and refeence.
Yes, but I don't generally go around sending money to accounts that I
> I'm not 100% sure but I think the account field is 8 or 10 zeroes for payment details, and it works off the sort code and refeence.
*think* are the right ones ...
Owain Lastname
Jan 24, 2024, 5:05:25 PM1/24/24
to
Owain
Harry Bloomfield Esq
Jan 24, 2024, 5:08:46 PM1/24/24
to
On 24/01/2024 18:54, Pamela wrote:
> If you're logging in to your British Gas account then you are half way to
> asking British Gas to draw the money on your behalf.
>
> I don't trust them enough to keep my bank details and then helping
> themselves when they wish.
Nor did I, with lots of justification for not trusting them - Do what I
> If you're logging in to your British Gas account then you are half way to
> asking British Gas to draw the money on your behalf.
>
> I don't trust them enough to keep my bank details and then helping
> themselves when they wish.
did, move to a supplier you can trust.
Octopus seem to be very trustworthy, referral link here -
https://share.octopus.energy/jade-light-417
Max Demian
Jan 25, 2024, 6:44:32 AM1/25/24
to
On 24/01/2024 18:26, Pamela wrote:
> British Gas recently moved my account to their "New Energy" system. They
> supply only gas to me.
>
> I usually pay by BACS bank transfer where I contact my bank and tell them
> British Gas recently moved my account to their "New Energy" system. They
> supply only gas to me.
>
> how much to pay. (I prefer this to Direct Debit or to phoning a payment
> line, as I don't trust British Gas.)
>
> However none of British Gas customer service reps can provide BACS sort
> code and account details for payment to the "New Energy" system. My bank
> doesn't know these details either. I tried both several times.
I rang them up when they changed my account number and they refused to
> However none of British Gas customer service reps can provide BACS sort
> code and account details for payment to the "New Energy" system. My bank
> doesn't know these details either. I tried both several times.
give me their account number for a bank transfer. They said it was
"impossible". So I contacted them via their chat line, which
communicates with a real human:
https://www.britishgas.co.uk/energy/contact-us?cid=ivr_sf_chat
The helpful human immediately gave the following details:
Account number - 60007331
Sort code - 40-41-70
This may well be the same for you; I don't know what the "New Energy"
system is, but my account number begins with an A.
You could always make a (possibly small) payment to that number and
check that your account has been credited. You can do this by ringing
0330 818 0004, saying you want to pay (though you aren't) and it tells
you your balance.
--
Max Demian
Pamela
Jan 25, 2024, 2:11:09 PM1/25/24
to
some reason, it's not much reported. I did find this article in the Sun
from last October.
"British Gas has made another perverse change to the way customers
pay energy bills, The Sun can reveal. It comes just weeks after the
supplier quietly ditched giro slips from thousands of customer bills.
"Now British Gas has also removed its bank account number and sort
code from the bottom of customer bills.
"It means that thousands of customers might be duped into thinking
that they no longer have the option to settle their bill by bank
transfer using faster payments."
<https://www.thesun.co.uk/money/24416437/british-gas-makes-another-
payment-method-change-customers-angry/>
https://shorturl.at/cpxU7
Rather coyly the newspaper article doesn't print the sort code and
account number either.
A British Gas Spokesperson said: "The vast majority of our customers
"pay their bills successfully by direct debit, card or cheque. "Any
customer who wants to pay by bank transfer can contact us and we'll
help them to do that.
I did the sort of £1 test payment that you mentioned to their old
collection account and if that fails to show up onm y bill I'll try the
account you posted. For the record, this was their old collection
account:
Account Number: 71584685
Sort code: 40-05-30
JNugent
Jan 27, 2024, 10:49:07 AM1/27/24
to
On 24/01/2024 06:26 pm, Pamela wrote:
> British Gas recently moved my account to their "New Energy" system. They
> supply only gas to me.
>
> I usually pay by BACS bank transfer where I contact my bank and tell them
> how much to pay. (I prefer this to Direct Debit or to phoning a payment
> line, as I don't trust British Gas.)
>
> However none of British Gas customer service reps can provide BACS sort
> code and account details for payment to the "New Energy" system. My bank
> doesn't know these details either. I tried both several times.
>
> British Gas recently moved my account to their "New Energy" system. They
> supply only gas to me.
>
> I usually pay by BACS bank transfer where I contact my bank and tell them
> how much to pay. (I prefer this to Direct Debit or to phoning a payment
> line, as I don't trust British Gas.)
>
> However none of British Gas customer service reps can provide BACS sort
> code and account details for payment to the "New Energy" system. My bank
> doesn't know these details either. I tried both several times.
>
> Nor does the paperwork or web pages say anything about the BACS details
> either.
>
> Does anyone know if payments for "New Energy" should be made using British
> either.
>
> Gas's old bank details?
I'd pay by cheque if I were you.
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