TOT Avro Energy

[alan_m]

I've just checked my account at Octopus and my final Avro bill and
correct credit amount is listed.

--
mailto : news {at} admac {dot} myzen {dot} co {dot} uk

[John Rumm]

On 26/11/2021 19:55, alan_m wrote:
>
> I've just checked my account at Octopus and my final Avro bill and
> correct credit amount is listed.

Mine is still showing 0 balance...


--
Cheers,

John.

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[Chris J Dixon]

John Rumm wrote:

>On 26/11/2021 19:55, alan_m wrote:
>>
>> I've just checked my account at Octopus and my final Avro bill and
>> correct credit amount is listed.
>
>Mine is still showing 0 balance...

As is mine.

Chris
--
Chris J Dixon Nottingham UK
ch...@cdixon.me.uk @ChrisJDixon1

Plant amazing Acers.

[Spike]

On 27/11/2021 09:13, Chris J Dixon wrote:
> John Rumm wrote:
>> On 26/11/2021 19:55, alan_m wrote:

>>> I've just checked my account at Octopus and my final Avro bill and
>>> correct credit amount is listed.

>> Mine is still showing 0 balance...

> As is mine.

And mine!

--
Spike

[Michael Chare]

On 26/11/2021 19:55, alan_m wrote:
>

> I've just checked my account at Octopus and my final Avro bill and
> correct credit amount is listed.
>

Does it also show the last Avro meter reading? By using an assumed
start meter reading rather than the last (estimated) one from Symbio,
E.on are trying to make me pay for the same energy twice.

[alan_m]

In my Octopus account billing section I have the final Avro bill. It's
in the same format with the Avro logo etc. as all my other Avro bills.

My Avro credit balance is also shown on the opening page of my Octopus
account.

I managed to get on the Avro site a couple of days after they went bust
to give a meter reading for both Gas and Electricity. These are the
readings they have used for my final bill.

My final bill may have been part of their testing :)

https://octopus.energy/avro/

[Andy Burns]

John Rumm wrote:

> alan_m wrote:
>
>> I've just checked my account at Octopus and my final Avro bill and correct
>> credit amount is listed.
>
> Mine is still showing 0 balance...

EDF have now added electricity to my account, after they added gas a week or so
ago, no bills or balance transfer yet, seems they only want meter readings twice
per year, all previous suppliers have wanted them monthly ...

[Davidm]

On Fri, 26 Nov 2021 19:55:25 +0000, alan_m <ju...@admac.myzen.co.uk>
wrote:

>
>I've just checked my account at Octopus and my final Avro bill and
>correct credit amount is listed.

Same here, and it's on the Avro website. I have (had) another account
with Avro (different property) and that final bill isn't showing on
either site yet. I guess there's a lot to be worked through.

[John Rumm]

Got my update today. New balance and previous meter readings imported.
Shame they seem to have transposed the night a day rates!

[alan_m]

On 07/12/2021 17:57, John Rumm wrote:
> On 27/11/2021 09:50, Spike wrote:
>> On 27/11/2021 09:13, Chris J Dixon wrote:
>>> John Rumm wrote:
>>>> On 26/11/2021 19:55, alan_m wrote:
>>
>>>>> I've just checked my account at Octopus and my final Avro bill and
>>>>> correct credit amount is listed.
>>
>>>> Mine is still showing 0 balance...
>>
>>> As is mine.
>>
>> And mine!
>
> Got my update today. New balance and previous meter readings imported.
> Shame they seem to have transposed the night a day rates!
>
>

Anyone got a (Octopus) bill yet (other than the Avro final bill)? I
provided my final Avro reading to the Octopus site on Sep 27th plus two
other monthly readings since. I've had 3* amounts of money removed from
my account based on my meter readings but so far I've yet to see a bill.

* one amount covered the 2 days between Avro going bust and the normal
Octopus billing day.

[Geoff Clare]

alan_m wrote:

> Anyone got a (Octopus) bill yet (other than the Avro final bill)? I
> provided my final Avro reading to the Octopus site on Sep 27th plus two
> other monthly readings since. I've had 3* amounts of money removed from
> my account based on my meter readings but so far I've yet to see a bill.
>
> * one amount covered the 2 days between Avro going bust and the normal
> Octopus billing day.

I have only submitted one set of readings after the take-over from
Avro. I submitted them on 28th Nov and received an emailed bill the
next day.

--
Geoff Clare <net...@gclare.org.uk>

[Dave Plowman (News)]

In article <j1fbvm...@mid.individual.net>,

alan_m <ju...@admac.myzen.co.uk> wrote:
> Anyone got a (Octopus) bill yet (other than the Avro final bill)? I
> provided my final Avro reading to the Octopus site on Sep 27th plus two
> other monthly readings since. I've had 3* amounts of money removed from
> my account based on my meter readings but so far I've yet to see a bill.

> * one amount covered the 2 days between Avro going bust and the normal
> Octopus billing day.

When my supplier, Green, went bust, I cancelled the standing order.
Despite Flipper saying not to - as the new supplier (Shell, in my case)
would sort it all out. Given the time Shell have taken to set things up -
not surprising given the numbers involved - I'm glad I did. Firms always
take longer to refund credit than they do to chase a debt.

--
*Reality? Is that where the pizza delivery guy comes from?

Dave Plowman da...@davenoise.co.uk London SW
To e-mail, change noise into sound.

[John Rumm]

On 09/12/2021 21:49, alan_m wrote:
> On 07/12/2021 17:57, John Rumm wrote:
>> On 27/11/2021 09:50, Spike wrote:
>>> On 27/11/2021 09:13, Chris J Dixon wrote:
>>>> John Rumm wrote:
>>>>> On 26/11/2021 19:55, alan_m wrote:
>>>
>>>>>> I've just checked my account at Octopus and my final Avro bill and
>>>>>> correct credit amount is listed.
>>>
>>>>> Mine is still showing 0 balance...
>>>
>>>> As is mine.
>>>
>>> And mine!
>>
>> Got my update today. New balance and previous meter readings imported.
>> Shame they seem to have transposed the night a day rates!
>>
>>
>
>
> Anyone got a (Octopus) bill yet (other than the Avro final bill)? I

Nope - its only showing the Avro one from 12 sept to 26th sept

> provided my final Avro reading to the Octopus site on Sep 27th plus two
> other monthly readings since. I've had 3* amounts of money removed from
> my account based on my meter readings but so far I've yet to see a bill.

They seem to have take 2 x dd payments at the previous Avro rate.

I did query why the web site says "We have taken payments by dd" and
then "You have not setup a dd yet".

From the email reply today it seems they have not actually transferred
over the dd mandates from the administrators yet.

[alan_m]

I cancelled my Avro DD the day they went bust. A few days later at
Octopus's request I set up a new DD with Octopus. My bank account showed
it had been set up soon afterwards. Octopus set the amount at my
previous Avro figure. Octopus didn't take a DD payment until recently on
the 29th of November so 2 off DD payments haven't been claimed. I'm not
particularly worried as it's just reduced the amount I was in credit
with Avro.

[alan_m]

On 09/12/2021 21:49, alan_m wrote:

After an email to Octopus my bill(s) now appear on my web account page -
and they emailed me back within 2 (working) days.

However.....
I have a number of email addresses that only differ by what is before
the @. These I use for things such as online utility accounts.
My user name for my web account with Octopus was xxx@......... but when
I sent an email querying the lack of bills I sent it from yyy@.........
The content of the email did give all the relevant details of my account
with them.
For some strange reason Octopus changed my web account user name to
yyy@............ and then neglected to tell me! The next time I tried
to access my account I'm told I have an invalid user or password! Now
sorted but a PITA.