telephone extension won't ring
Robert Brooksbank
cable phone supply and three phone sockets. We only use two of these
sockets at any one time. Our downstairs phone works fine however our
upstairs phone doesn't ring. If you answer it then it works perfectly
well, ie the downstairs phone stops ringing and we can talk normally
through it. It is also fine for ringing out from. I am pretty sure that
this is the case when it is plugged in to either of the upstairs
sockets.
The most obvious explanation would be that the phone's ringer is broken,
this is what we initially thought, however we replaced the phone and now
the new one doesn't work either. Both the phones have the lowest rating
on the "ringer value" (I can't remember the correct terminology but it
is the number which tells you whether you are effectively overloading
the line with extensions).
Does anybody know what could be wrong? Could it be the way that the
upstairs extensions are wired up? Bear in mind that the phones still
work, it is just the ringing that fails.
Any advice greatfully received,
Rob
--
Rob Brooksbank The Sanger Centre
email: r...@sanger.ac.uk Wellcome Trust Genome Campus
phone: (01223) 494949 Hinxton
fax: (01223) 494919 Cambs
http://www.sanger.ac.uk/Users/rab/ CB10 1SA
Nigel Orr
<r...@sanger.ac.uk> wrote:
>Does anybody know what could be wrong? Could it be the way that the
>upstairs extensions are wired up? Bear in mind that the phones still
>work, it is just the ringing that fails.
It's a FAQ on uk.telecom, so if you can find the uk.telecom FAQ,
you'll find the answer!
Basically, in the master socket, the signal on the incoming pair of
wires from the exchange is split, with the ringing voltage put out on
a separate wire to phones or extensions. If this wire is unconnected,
or the extensions are connected before the master socket, the phones
won't ring.
Basically, there is a problem in the wiring somewhere! Probably
someone has only connected 2 wires instead of 3 or 4, or one has
broken.
Nigel
Please Check AntiSpam for email replies...
keithm...@my-dejanews.com
Robert Brooksbank <r...@sanger.ac.uk> wrote:
> I have a conundrum concerning our home telephone extensions. We have a
> cable phone supply and three phone sockets. We only use two of these
> sockets at any one time. Our downstairs phone works fine however our
> upstairs phone doesn't ring. If you answer it then it works perfectly
> well, ie the downstairs phone stops ringing and we can talk normally
> through it. It is also fine for ringing out from. I am pretty sure that
> this is the case when it is plugged in to either of the upstairs
> sockets.
>
> The most obvious explanation would be that the phone's ringer is broken,
> this is what we initially thought, however we replaced the phone and now
> the new one doesn't work either. Both the phones have the lowest rating
> on the "ringer value" (I can't remember the correct terminology but it
> is the number which tells you whether you are effectively overloading
> the line with extensions).
>
> upstairs extensions are wired up? Bear in mind that the phones still
> work, it is just the ringing that fails.
>
This may be in one of the FAQs, so look there, but...
Domestic phone wiring is now pretty simple - connect terminals 2,3,
(optionally 4) & 5 to the respectively numbered terminals in the 'other'
phone socket. Check that this is the case and if you have a continuity
tester, check that there are no breaks in the wiring. Also check that the
gold contacts in each socket are intact and not bent out of line.
The only other possibility that I can think of is that the capacitor in the
Master socket is faulty. There is no simple way to test this, so you may have
to call the phone company to check/replace it.
--
Keith Mendum
-----------== Posted via Deja News, The Discussion Network ==----------
http://www.dejanews.com/ Search, Read, Discuss, or Start Your Own
al...@usa.net
Robert Brooksbank <r...@sanger.ac.uk> wrote:
> I have a conundrum concerning our home telephone extensions. We have a
> cable phone supply and three phone sockets. We only use two of these
> sockets at any one time. Our downstairs phone works fine however our
> upstairs phone doesn't ring. If you answer it then it works perfectly
> well, ie the downstairs phone stops ringing and we can talk normally
> through it. It is also fine for ringing out from. I am pretty sure that
> this is the case when it is plugged in to either of the upstairs
> sockets.
>
> The most obvious explanation would be that the phone's ringer is broken,
> this is what we initially thought, however we replaced the phone and now
> the new one doesn't work either. Both the phones have the lowest rating
> on the "ringer value" (I can't remember the correct terminology but it
REN number?
> is the number which tells you whether you are effectively overloading
> the line with extensions).
>
> Does anybody know what could be wrong? Could it be the way that the
> upstairs extensions are wired up? Bear in mind that the phones still
> work, it is just the ringing that fails.
>
> Any advice greatfully received,
>
> Rob
> --
We had exactly the same problem; any 'phone in the master socket rang, and
none of the slaves would ring. The answering machine (on a slave) wouldn't
ring, but DID pick up the call and record. I mentioned this to the chap who
converted us TO cable from BT, and he fixed it easily. He also mentioned
that burglar alarm wire had been used instead of telephone cable, but that
this wasn't much of a problem.
So, play around a bit and you should solve it. I used to be afraid of fooling
with telephone sockets, etc, but have lost this fear over the years. Not sure
if this is foolish or not (yet)! Try posting on uk.telecom
Ally
p.gil...@dundeecoll.ac.uk
Robert Brooksbank <r...@sanger.ac.uk> wrote:
> I have a conundrum concerning our home telephone extensions. We have a
> cable phone supply and three phone sockets. We only use two of these
> sockets at any one time. Our downstairs phone works fine however our
> upstairs phone doesn't ring. If you answer it then it works perfectly
> well, ie the downstairs phone stops ringing and we can talk normally
> through it. It is also fine for ringing out from. I am pretty sure that
> this is the case when it is plugged in to either of the upstairs
> sockets.
>
> The most obvious explanation would be that the phone's ringer is broken,
> this is what we initially thought, however we replaced the phone and now
> the new one doesn't work either. Both the phones have the lowest rating
> on the "ringer value" (I can't remember the correct terminology but it
> the line with extensions).
>
> Does anybody know what could be wrong? Could it be the way that the
> upstairs extensions are wired up? Bear in mind that the phones still
> work, it is just the ringing that fails.
>
> Any advice greatfully received,
>
> Rob
> --
>
Apart from the obvious things such as ringer volume being turned down or
switched off - which you seem to have covered by changing the phone - the
other obvious cause could be a fault in the connection to the extension
socket, most likely the wire that carries the ring signal being disconnected.
If this was an extension you wired up yourself, check that the connectors are
correctly wired up. If it was done for you by the cable company get them to
check.
I can't remember what the connections are, but I can remember wiring up our
upstairs phone in our last house specifically so that it did not ring and
waken up the baby!
Peter Gilmartin
Graeme Eldred
<snip>
>
>The most obvious explanation would be that the phone's ringer is broken,
>this is what we initially thought, however we replaced the phone and now
>the new one doesn't work either. Both the phones have the lowest rating
>on the "ringer value" (I can't remember the correct terminology but it
>is the number which tells you whether you are effectively overloading
>the line with extensions).
>
>Does anybody know what could be wrong? Could it be the way that the
>upstairs extensions are wired up? Bear in mind that the phones still
>work, it is just the ringing that fails.
phone upstairs?
>
>Any advice greatfully received,
>
>Rob
You could try the UK.telecom newsgroup - they are bound to know, but can
get a bit high tech at times :-)
--
Graeme
Hertford, UK
Trevor Smith
p.gil...@dundeecoll.ac.uk wrote in message
<729m65$ic5$1...@nnrp1.dejanews.com>...
>In article <36482A...@sanger.ac.uk>,
> Robert Brooksbank <r...@sanger.ac.uk> wrote:
>> I have a conundrum concerning our home telephone extensions. We have a
>> cable phone supply and three phone sockets. We only use two of these
>> sockets at any one time. Our downstairs phone works fine however our
>> upstairs phone doesn't ring. If you answer it then it works perfectly
>> well, ie the downstairs phone stops ringing and we can talk normally
>> through it. It is also fine for ringing out from. I am pretty sure that
>> this is the case when it is plugged in to either of the upstairs
>> sockets.
>>
Right it sounds like you have lost the ring loop. In the socket you have six
terminals, you use terminals 2,3,4, and 5, they should be wired as follows:
2=Blue/white stripe, 3=Orange/white stripe, 4=White/orange stripe,
5=White/blue stripe. if you only have 3 core wire connecting the sockets you
can get away with leaving terminal 4 unconnected as the bell loop is
terminals 3+5.
I hope this solves the problem.
Trevor Smith
tsm...@freenet.co.uk
Peter Parry
<r...@sanger.ac.uk> wrote:
>I have a conundrum concerning our home telephone extensions. We have a
>cable phone supply and three phone sockets. We only use two of these
>sockets at any one time. Our downstairs phone works fine however our
>upstairs phone doesn't ring.
The upstairs socket is not fully wired. If whoever did it had one of
those nice cheap phones with a red triangle it probably wouldn't have
mattered and worked OK. Proper phones with green stickers probably
won't ring.
In the upstairs socket you should have pins 2,3 and 5 connected (you
might have others - they do nothing just provide somewhere to park
the unused wire).
Check which colour goes to which and then make sure they are
connected similarly down at the master socket (2 to 2, 3 to 3 etc).
Pin 2 and 5 carry the speech circuit, pin 3 the ringing signal. 1,4
and 6 are not used in a normal house installation. Pin 3 missing and
you have no ringing, pin 3 cross connected to 2 or 5 and you get some
very interesting effects!
The one you will find missing is the core connected to pin 3 which
carries the ringing signal. If they are IDC connectors in the
sockets (the blade type which pierce the cable insulation) then if
they have not been put in using the correct tool they are quite often
faulty.
If you check the wiring and its all good then possibly the "master"
socket is really a slave. You can check by looking inside - it
should have a spark arrestor (small white metal ended stubby tubular
thing) and a capacitor (quite possibly yellow, about 2cm long) if its
a proper master socket.
If your "master" is really a slave then you can get master sockets
from Tandy but the cable company would at some time have put a master
as the first socket on the cable where it enters the house so it
should be there somewhere!! (It's not always that straightforward to
find, I've seen master sockets installed in Garages because that's
where the cable happened to come in and similarly one in an attic).
--
Peter Parry. 01442 212597 0973 269132 fax 01442 233169
http://www.wppltd.demon.co.uk
Nigel Orr
>with telephone sockets, etc, but have lost this fear over the years. Not sure
>if this is foolish or not (yet)! Try posting on uk.telecom
Ringing voltage is 50V, so if someone calls while you are wiring,
you'll get a bit of a surprise... worth wiring into the line last
thing, if you haven't got one of the newer master sockets, where the
bottom part is detachable so you can wire in easily.
Charles(Joe) Stahelin
telephones on the go but with one at some distance from the main plug. The
distant phone ceased to ring and I thought the line had failed. However
for some reason another telephone was removed on a temp basis and the
distant phone started to function normally again. The situation was
settled by buying a "REN Increaser" (for want of the proper name) from BT at
the cost of something around thirty pounds and all has been well since with
all phones at the ring. The BT piece needs a power supply close to the
incoming BT line.
Charles (Joe) Stahelin, Huddersfield, West Yorkshire
------------
keithm...@my-dejanews.com wrote in message
>In article <36482A...@sanger.ac.uk>,
> Robert Brooksbank <r...@sanger.ac.uk> wrote:
>> I have a conundrum concerning our home telephone extensions. We have a
>> cable phone supply and three phone sockets. We only use two of these
>> sockets at any one time. Our downstairs phone works fine however our
>> upstairs phone doesn't ring. If you answer it then it works perfectly
>> well, ie the downstairs phone stops ringing and we can talk normally
>> through it. It is also fine for ringing out from. I am pretty sure that
>> this is the case when it is plugged in to either of the upstairs
>> sockets.
>>
>> The most obvious explanation would be that the phone's ringer is broken,
>> this is what we initially thought, however we replaced the phone and now
>> the new one doesn't work either. Both the phones have the lowest rating
>> on the "ringer value" (I can't remember the correct terminology but it
>> is the number which tells you whether you are effectively overloading
>> the line with extensions).
>>
>> Does anybody know what could be wrong? Could it be the way that the
>> upstairs extensions are wired up? Bear in mind that the phones still
>> work, it is just the ringing that fails.
>>
>
>This may be in one of the FAQs, so look there, but...
>
>Domestic phone wiring is now pretty simple - connect terminals 2,3,
>(optionally 4) & 5 to the respectively numbered terminals in the 'other'
>phone socket. Check that this is the case and if you have a continuity
>tester, check that there are no breaks in the wiring. Also check that the
>gold contacts in each socket are intact and not bent out of line.
>
>The only other possibility that I can think of is that the capacitor in the
>Master socket is faulty. There is no simple way to test this, so you may
have
>to call the phone company to check/replace it.
>
>
>--
>Keith Mendum
>
paul
My faulting process would be as follows (assuming this is a new
extension I have just fitted.
1. check to make sure max ren number hasn't been exceeded (ISTR it is
6?)
2. check to ensure c wire (pin 3) is connected through
3. check to ensure a and b wires (2/5) are not crossed along the route
(yes it is silly but I did it).
4. get one working phone and move it around all the sockets making sure
it rings then add another ditto until finally the problem phone/socket
has been found.
Paul
ps my e-mail address is at home but the work one is remarkably similar
guess who I work for
Ian Rutson
<paul.y...@btinternet.com> writes
>ref extension bells not ringing
>My faulting process would be as follows (assuming this is a new
>extension I have just fitted.
>1. check to make sure max ren number hasn't been exceeded (ISTR it is
>6?)
--
Ian Rutson Elland, Nr Halifax
i...@diabolo.demon.co.uk West Yorkshire
Tel/Fax: (01422) 377 183
Martin Frow
Your problem sounds like it is your connection form the Main (downstairs
) phone to your extesnsion sockets. Terminal 3 MUST be connected in all
of the sockets to each of the corresponding terminal 3's in the other
sockets. If Terminal 3 is connected, do not try and reverse the
terminals 2 and 5 as this will cause permanent ringing !!!
Hope this helps.
Martin Frow
remove the x's for mail