replying to Dave Chapman , TonyB wrote:
> dave wrote:
>
> Hi all,
> We purchased an add-on conservatory from one of the large UK
> suppliers about four years ago and since then we have really enjoyed all
> of the benefits of a warm bright place to sit and relax even when the
> weather outside is far from ideal.
> However, our enjoyment has not been without its downside since one
> morning about 18 months ago when we went into the conservatory we
> noticed that the inner glass of one of the many double-glazed panels had
> shattered into 'a million' pieces for no obvious reason.
> Since our conservatory came with a 10 year warranty, we contacted the
> company, explained the problem to them, which they accepted without any
> fuss, and they then arranged for one of their fitters to come and
> replace the panel, which they did a couple of weeks later.
> All was fine for another six months then the inner glass of a
> different double-glazed panel shattered overnight in a similar way. The
> conmpany responded in exactly the same way and the new faulty panel was
> replaced under warranty.
> A couple of days ago we were sitting quietly in the conservatory when
> there was a loud bang and the inner glass of one of the other
> double-glazed roof panels exploded and loads of fragments of glass
> showered down around us. Now, for a third time, we have had to contact
> the company who, once again and without asking any questions, have
> ordered a new panel which will be installed during the next couple of
> weeks.
> Wen I spoke to the company I asked if this was a very common
> occurrence and was just told that 'yes, it happens'.
> Should I be reassured with that casual answer? Why has it always been
> the INNER of the panels that fails? Nothing can have dropped onto the
> conservatory roof from above and we don't play any hard-ball sports in
> the conservatory. All very strange.
> I've done a very close inspection of the structure of the
> conservatory, paying particular attention to the frames around the glass
> panels to see if any of them have become distorted but I haven't seen
> anything that could explain these three glass breakages.
> I'm grateful that the faulty panels have been replaced (to date)
> without any hassle from the company and at least I've got another seven
> years of warranty remaining so can hope that any manufacturing faults in
> the glass of the remaining panels will have come to light (pun
> intended!), one way or another, before that warranty expires.
> I've done a lot of Googling on the subject and discovered that
> spontaneous shattering of toughened glass panels for no obvious reason
> is very common, both in the UK and around the world. Sudden temperature
> changes don't seem to be the cause - the general view seems to be that
> it just happens sometimes. One explanation offered is that small
> impurities were in the glass during the tempering process and these can
> 'grow' over time (months or years) to a point when they cause the glass
> to shatter suddenly.
> I'd be very interested to hear the comments of anyone else in this NG
> who have experienced similar spontaneous shattering of double-glazed
> panels and how the suppliers of the faulty panels have reacted.
> ATB - Dave.
Hi Dave,
We have experienced exactly the same thing. We also have a conservatory
from a major supplier, fitted just under 4 years ago. Last June, we came
home to find the inside pane of one of the large glass side panels
completely shattered. No-one was in the house at the time. About two weeks
later another panel shattered in exactly the same fashion. Both panels
went on relatively cool days, so heat excessive heat expansion could not
be the cause.
To date the company has replaced the two panels without question. However;
last Sunday there was a terrific bang and we were horrified to find a
third panel has shattered - again the inside pane on another relatively
cool day and again, fortunately no-one was in the conservatory at the
time. This time the site manager visited and has quibbled about the
guarantee. He did not offer any kind of information, or have any idea as
to the cause, other than 'it happens' - more than that, he seemed
unwilling to undertake any investigation - not at all re-assuring. We are
pushing to get the panel replaced under the guarantee, as we think it is
down to impurities within the glass and is therefore clearly a
manufacturing fault.
We are not all reassured that it won't happen again. Each shattering has
left a fine carpet of very sharp glass fragments on the floor, even though
the panel has stayed intact in the frame. I am not reassured that it is
not potentially dangerous to either us, or our pet dog who likes to soak
up the warmth. We have asked for a full investigation, but it doesn't seem
as though this will be forthcoming.
I would be very interested to hear of other's experiences.
Kind regards,
Tony
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