Apple Higher Education Store three-year warranty?

[D.M. Procida]

Apple provide (or used to provide) a three-year warranty for purchases
made through the Higher Education Store.

I can't find any clear description of this on the Apple site itself.

Does the HE agreement that procured this warranty still exist?

Daniele

[whisky-dave]

It seems to but noty at the deal it once was.

pretending to buy the standard mac mini as a normal person :-)

it's £499 including VAT

Applecare is £129

as an educational user (at work selected educational store top right of apple/uk

it's £462.20 including VAT

Applecare is £90


Previouusly I'm sure Applecare for education was only £~30 but teh TCs were aslightly differnt IIRC


the Ts&Cs seem the same now.

For up to three years from your computer's original purchase date, the AppleCare Protection Plan gives you direct, one-stop access to Apple's award-winning telephone technical support for questions about Apple hardware, OS X, iLife, and iWork. And you get global repair coverage for your Mac — both parts and labor — through convenient service options.

We've even made it easy to enroll. In Fact, you don't really have to do anything. When you purchase the AppleCare Protection Plan with a new Mac, you'll be automatically registered in the plan. Shortly after your new Mac ships, we will mail you an AppleCare Welcome Packet, which includes your Proof of Coverage, as well as a Getting Started Guide with plan terms and conditions.

[Richard Tobin]

In article <1ktwpdd.1sesn3zql2cajN%real-not-anti...@apple-juice.co.uk>,

I bought a Macbook Pro through the HE store in August and recently
received an "AppleCare Base Warranty Certificate for the Higher
Education National Contract" which expires in August 2015.

-- Richard

[Richard Tobin]

In article <fe5248be-951f-49e5...@googlegroups.com>,

whisky-dave <whisk...@gmail.com> wrote:

>as an educational user (at work selected educational store top right
>of apple/uk

The education store is not the same as the higher education store.

See http://appleagreement.procureweb.ac.uk. The extended warranty is
a consequence of an agreement with the universities making Apple the
sole supplier of "Microcomputers with Apple Operating Systems".

-- Richard

[D.M. Procida]

whisky-dave <whisk...@gmail.com> wrote:

> On Wednesday, November 21, 2012 11:05:50 AM UTC, D.M. Procida wrote:
> > Apple provide (or used to provide) a three-year warranty for purchases
> >
> > made through the Higher Education Store.
> >
> >
> >
> > I can't find any clear description of this on the Apple site itself.
> >
> >
> >
> > Does the HE agreement that procured this warranty still exist?
> >
> >
> >
> > Daniele
>

> Previouusly I'm sure Applecare for education was only 30 but teh TCs
were aslightly differnt IIRC

I'm not talking about AppleCare, but about the three-year warranty.

Daniele

[whisky-dave]

On Wednesday, November 21, 2012 1:21:35 PM UTC, D.M. Procida wrote:
> whisky-dave <whisk...@gmail.com> wrote:
>
>
>
> > On Wednesday, November 21, 2012 11:05:50 AM UTC, D.M. Procida wrote:
>
> > > Apple provide (or used to provide) a three-year warranty for purchases
>
> > >
>
> > > made through the Higher Education Store.
>
> > >
>
> > >
>
> > >
>
> > > I can't find any clear description of this on the Apple site itself.
>
> > >
>
> > >
>
> > >
>
> > > Does the HE agreement that procured this warranty still exist?
>
> > >
>
> > >
>
> > >
>
> > > Daniele
>
> >
>

> > Previouusly I'm sure Applecare for education was only �~30 but teh TCs

>
> were aslightly differnt IIRC
>
>
>
> I'm not talking about AppleCare, but about the three-year warranty.

Didnt; know they did a 3 year warrenty I checked the further education store.

Mac mini £448

Applecare Plan UPLIFT £36

------------------------

AppleCare Protection Plan Uplift (Additional Telephone Technical Support) .



For up to three years from your computer's original purchase date, the AppleCare Protection Plan Uplift gives you direct, one-stop access to Apple's award-winning telephone technical support for questions about Apple hardware, Mac OS X, iLife, and iWork.


When you purchase the AppleCare Protection Plan and your computer at the same time, you'll be automatically registered in the plan.



Service and support from the people who know your Mac best

Every new Mac purchased from the Apple Store for Higher Education comes with complimentary telephone technical support for one year from your Mac purchase date and three years of repair coverage. With the AppleCare Protection Plan Uplift (Additional Telephone Technical Support), you can extend your telephone technical support to three years from the computer's purchase date. You can call Apple's award-winning experts as often as you like and get your questions answered.

* Apple One-Year Limited Warranty and AppleCare Protection Plan benefits are in addition to rights provided under consumer law. For details, click here.


One stop for technical support

Because Apple designs the computer, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Here's what you get:
•Direct access to Apple experts
•Global repair coverage1
•Onsite repair: Request that a technician come to your work site
•Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider
.

Apple hardware coverage

The AppleCare Protection Plan provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world. Apple hardware coverage includes:
•Your Mac computer
•Included accessories such as the power adapter
•Apple memory (RAM)
•AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule2
•Apple USB SuperDrive (for MacBook Pro with Retina display, MacBook Air, and Mac mini only)
•Apple display purchased with your Mac
.

Software support included

Whether you're sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of Mac topics, including:
•Using the Mac OS X operating system
•Quick how-to questions about iLife and iWork
•Connecting to printers and AirPort networks
.

What you'll receive
•Getting started guide
•Terms and conditions
.
Important Notes

* Apple One-Year Limited Warranty and AppleCare Protection Plan benefits are in addition to rights provided under consumer law. For details, click here.

The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty. See AppleCare Protection Plan Terms and Conditions for complete product details.

For more information, read frequently asked questions.

For Mac computers preconfigured with Mac OS X Server, the plan covers server administration and network management issues using the graphical user interface of Mac OS X Server. For advanced server operation and integration issues, purchase Mac OS X Server Software Support.

(1) Availability of each option depends on country in which service is requested and location of Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts. (2) Must be purchased within two years of Mac purchase.

For complete details, see terms at www.apple.com/legal/applecare/appgeos.html.

>
>
>
> Daniele

[D.M. Procida]

Thanks, that was what I was after.

Daniele

[Richard Tobin]

In article <a3100437-9d89-4a62...@googlegroups.com>,
whisky-dave <whisk...@gmail.com> wrote:

>Applecare Plan UPLIFT £36

In short, this adds telephone support to the 3-year guarantee, making
it equivalent to AppleCare.

-- Richard

[whisky-dave]

yes that seems to be it, one thing I didn't expect to see was the on-site repair where they come to your work place.
I';m not sure if buyong under HE or education whether or not they;'d repair it at your home adress though.

It seems that the Applecare UPLIFT is a better option than standard 3 year Applecare.

>
>
>
> -- Richard

[Tired]

Richard Tobin wrote:
:: In article <a3100437-9d89-4a62...@googlegroups.com>,

:: -- Richard7


Yes, this is very misleading. Intentionally so. If you want the free link
that lets you into the apple higher education website let me know i'll post
it, buy what you want, they dont check you are a student.

[D.M. Procida]

They do check that you are logged into a recognised academic
institution's network though.

Daniele

[Jon B]

whisky-dave <whisk...@gmail.com> wrote:

> On Wednesday, November 21, 2012 11:05:50 AM UTC, D.M. Procida wrote:
> > Apple provide (or used to provide) a three-year warranty for purchases
> >
> > made through the Higher Education Store.
> >
> >
> >
> > I can't find any clear description of this on the Apple site itself.
> >
> >
> >
> > Does the HE agreement that procured this warranty still exist?
> >
> >
> >
> > Daniele
>
> It seems to but noty at the deal it once was.
>
> pretending to buy the standard mac mini as a normal person :-)
>
> it's £499 including VAT
>
> Applecare is £129
>
> as an educational user (at work selected educational store top right of
> apple/uk
>
> it's £462.20 including VAT
>
> Applecare is £90
>
>

The deals you can access via the education store link, are completely
different to the HE education deals available on university campus.
--
Jon B
Above email address IS valid.
<http://www.bramley-computers.co.uk/> Apple Sales, Service & Support.

[whisky-dave]

On Wednesday, November 21, 2012 10:24:29 PM UTC, Tired wrote:
> Richard Tobin wrote:
>
> :: In article <a3100437-9d89-4a62...@googlegroups.com>,
>
> :: whisky-dave <whisk...@gmail.com> wrote:
>
> ::
>
> ::: Applecare Plan UPLIFT £36
>
> ::
>
> :: In short, this adds telephone support to the 3-year guarantee, making
>
> :: it equivalent to AppleCare.
>
> ::
>
> :: -- Richard7
>
>
>
>
>
> Yes, this is very misleading. Intentionally so.

yes two differtn Applecares it seems, but why?

or rather why have an uplift one that costs less than the full version but is equal to the £129 one but only costing £39 so why not just call it Applecare .

>If you want the free link

That won't work I tried it at home as I work for a univ. and wanted to order at home but couldn't .

>
> that lets you into the apple higher education website let me know i'll post
>
> it, buy what you want, they dont check you are a student.

I dont; think I've been checked and I've not heard of anyone being checked or rejected. Obviosuly the <slutter cough> the PC II use for ordering is checked that it;'s on the univ. network but that seems to be it.

[Sara]

In article
<1ktxm7v.17bifrd19ifirrN%real-not-anti...@apple-juice.co.uk>,

As an Open University student I've bought things from the HE store by
phone without a problem.

--
Sara

cats cats cats cats cats

[whisky-dave]

Did you have to give a student ID or anything, just wondering how they know.
A local chemist offers students a 10% discount but only when they produce a studetn union card or other proof of being a student.

[Sara]

In article <0f5d7158-d246-450f...@googlegroups.com>,

whisky-dave <whisk...@gmail.com> wrote:

> > >
> >
> > As an Open University student I've bought things from the HE store by
> >
> > phone without a problem.
>
> Did you have to give a student ID or anything, just wondering how they know.
> A local chemist offers students a 10% discount but only when they produce a
> studetn union card or other proof of being a student.

Oh yes - the first time I ordered as an OU student I gave them my OU
student ID. Since then they haven't asked. HE discount can be applied to
one desktop and one laptop per year last time I asked.

Sorry if anyone thought I was suggesting this as a way to get the HE
prices without being an HE sudent :(

[whisky-dave]

On Thursday, November 22, 2012 1:07:20 PM UTC, Sara wrote:
> In article <0f5d7158-d246-450f...@googlegroups.com>,
>
> whisky-dave <whisk...@gmail.com> wrote:
>
>
>
> > > >
>
> > >
>
> > > As an Open University student I've bought things from the HE store by
>
> > >
>
> > > phone without a problem.
>
> >
>
> > Did you have to give a student ID or anything, just wondering how they know.
>
> > A local chemist offers students a 10% discount but only when they produce a
>
> > studetn union card or other proof of being a student.
>
>
>
> Oh yes - the first time I ordered as an OU student I gave them my OU
>
> student ID. Since then they haven't asked. HE discount can be applied to
>
> one desktop and one laptop per year last time I asked.

That's what I assmed not sure about iPads though, just tied interestingly enough HE gets you a discount on the retina ipad £387.60 ipad2 £319.20, but not the ipad mini. No discount on phones.
I don;t think you can get the discounts in-store either (even with proof) as I tried when gettting a retina ipad.
I wonder if you're allowed to have more than one ipad regarding discounts.
I could do without an excuse to buy a rahter cute ipad mini :-)
but no discount so it's not educational, the minis must be toy iPads, so now I need a toy too .

>
>
>
> Sorry if anyone thought I was suggesting this as a way to get the HE
>
> prices without being an HE sudent :(

A casaul read might have given that impression, friends have said why can't you order from Apple for me and get the discounts.

[Sara]

In article <2881a742-466f-48e0...@googlegroups.com>,

whisky-dave <whisk...@gmail.com> wrote:

>
> A casaul read might have given that impression, friends have said why can't
> you order from Apple for me and get the discounts.

If you only order one desktop and one laptop per year, you can probably
do it.

[SM]

Jon B <black...@jonbradbury.com> wrote:
> whisky-dave <whisk...@gmail.com> wrote:
>
>> On Wednesday, November 21, 2012 11:05:50 AM UTC, D.M. Procida wrote:
>>> Apple provide (or used to provide) a three-year warranty for purchases
>>>
>>> made through the Higher Education Store.
>>>
>>>
>>>
>>> I can't find any clear description of this on the Apple site itself.
>>>
>>>
>>>
>>> Does the HE agreement that procured this warranty still exist?
>>>
>>>
>>>
>>> Daniele
>>
>> It seems to but noty at the deal it once was.
>>
>> pretending to buy the standard mac mini as a normal person :-)
>>
>> it's £499 including VAT
>>
>> Applecare is £129
>>
>> as an educational user (at work selected educational store top right of
>> apple/uk
>>
>> it's £462.20 including VAT
>>
>> Applecare is £90
>>
>>
> The deals you can access via the education store link, are completely
> different to the HE education deals available on university campus.

If you login to the HE store and save the link it'll still work despite not
passing through a uni network if you try from home.

Stuart
--
cut that out to reply

[Daniel Cohen]

Tired <n...@no.com> wrote:

> If you want the free link
> that lets you into the apple higher education website let me know i'll post
> it

If the link works I would like it. Nowadays I am retired but still
officially a member of my department. So I am entitled to the discount
(and I think could get it by telephoning), but I very rarely go into
college and would like to have a look at the HE pricing.
--
<http://www.decohen.com>
The Labyrinth of the Heart: Changed Myths for Changing Lives
book and e-book <http://www.decohen.com/labyrinth>
Send e-mail to the Reply-To address, not the From address.

[Richard Tobin]

In article <1ku868g.o5cudy1ebm1jcN%dcohe...@talktalk.net>,

Daniel Cohen <d.e....@qmul.ac.uk> wrote:

>If the link works I would like it. Nowadays I am retired but still
>officially a member of my department. So I am entitled to the discount
>(and I think could get it by telephoning), but I very rarely go into
>college and would like to have a look at the HE pricing.

I use the Apple HE website from home by using the university's
VPN. Of course you might consider it overkill to set up a VPN
just for that.

-- Richard

[whisky-dave]

On Tuesday, November 27, 2012 9:19:11 PM UTC, Daniel Cohen wrote:
> Tired <n...@no.com> wrote:
>
>
>
> > If you want the free link
>
> > that lets you into the apple higher education website let me know i'll post
>
> > it
>
>
>
> If the link works I would like it. Nowadays I am retired but still
>
> officially a member of my department. So I am entitled to the discount
>
> (and I think could get it by telephoning), but I very rarely go into
>
> college and would like to have a look at the HE pricing.
>
> --

OK here's the link that I use,

http://store.apple.com/uk_edu_5000760

I've noticed that using another HE college the link is differnt so I'm guessing each college has it's own link and that if Apple wants to they could cross check to see if the person paying for the product is actually working there or not.

So feel free to use it for broswing prices but not actually ordering.

if you want to do search for a parcticaular product price I can do that too, or if you let me/us know the details of your college i.e town and name then we can send you the link to that.

[Sara]

In article <d31fad34-9188-47f9...@googlegroups.com>,

I just had a quick look at that link and the price for the Apple TV was
the same as on the usual Apple Store. Is it only computers they discount?

[whisky-dave]

No they discount the ipad retina and the ipad2 but not the mini maybe that's a toy and not educational who knows.

[SM]

I think it's just because they can sell all the iPad minis they can make at
the moment. The Apple TV isn't discounted on the HE store.

[Daniel Cohen]

I thought some such method should work. But I asked a long time ago (so
things might have changed) and at the time was told that I could not log
in to college from home.

[Daniel Cohen]

whisky-dave <whisk...@gmail.com> wrote:

> http://store.apple.com/uk_edu_5000760

Seems that we atthe same college (QMUL). At any rate, I got the Apple
store with QMUL logo when I tried the link.

Many thanks.

[Vivienne Dunstan]

Daniel Cohen <dcohe...@talktalk.net> wrote:

> I thought some such method should work. But I asked a long time ago (so
> things might have changed) and at the time was told that I could not log
> in to college from home.

That's a shame. I also use VPN to access my university's online
resources (I'm an honorary research fellow). Not only does this get me
easy access to things like Apple's HE discount prices but it means I can
access electronic journals from home which my university subscribes to,
which is really important for me as I publish more papers myself.

I set up the university's VPN on my iPad because it was by far the
easiest way of doing it. Works like a dream.

Viv

[Sara]

In article
<1014463848375817744.3838...@news.gradwell.net>,

That would explain that, then.

--
Billy doesn't clean his paws often enough. Mucky cat.

[SM]

Just a. guess re the iPad mini. The discounts on iPads are quite small, and
IIRC they don't discount iPods either.

[chris]

Yup, same here. If your University already have a VPN then you should be
able to use it. All standard University resources will be available to
you from wherever you may be (home, holiday, conference, etc).

[Daniel Cohen]

Good to know. I don't think I will ever need it, but I could ask if
necessary. I'm an honorary research fellow myself, having retired quite
some time ago, but don't do much nowadays, and as most of the colleagues
I knew are also retired there's little point in going in to college to
keep up connections.

One of the advantags of academia is being part of the community even
when retired.

[whisky-dave]

On Thursday, November 29, 2012 7:13:37 AM UTC, Sara wrote:
> In article
>
> <1014463848375817744.3838...@news.gradwell.net>,
>
> SM <in...@that.sundog.co.uk> wrote:
>
>
>
> > whisky-dave <whisk...@gmail.com> wrote:
>
> > > On Wednesday, November 28, 2012 3:32:52 PM UTC, Sara wrote:
>
> > >> In article <d31fad34-9188-47f9...@googlegroups.com>,
>
> > >>
>
> > >> whisky-dave <whisk...@gmail.com> wrote:
>
> > >>
>
> > >>
>
> > >>
>
> > >> I just had a quick look at that link and the price for the Apple TV was
>
> > >> the same as on the usual Apple Store. Is it only computers they discount?
>
> > >
>
> > > No they discount the ipad retina and the ipad2 but not the mini maybe
>
> > > that's a toy and not educational who knows.
>
> > >
>
> >
>
> > I think it's just because they can sell all the iPad minis they can make at
>
> > the moment. The Apple TV isn't discounted on the HE store.
>
> >
>
> That would explain that, then.

I think it's down to what's educational or seen to be used in education or they want to be seen. Even M$ do student discounts for office but not for the Xbox ;-)

What I find interesting is that there's the Higher educational discount is differnt from the further education discount & school discount, NO discount on ipads there, see we at universities are the only people worthy of giving a discount to when we prchase full size ipads :-) <smug mode on>

[Tired]

whisky-dave wrote:

You can order from these links without any checks done. Good job nobody
reads usenet anymore otherwise they might be taken down.