viewing tif file on iphone

kara

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Mar 30, 2012, 11:49:10 AM3/30/12

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Hi folks.

I have a few iphones that cannot view tif files from emails. It used to
view inline in the email, but now it is just a black rectangle where it
used to show the image in the email screen. If I save the attachment
then go to the camera roll to view it, it shows up the same as a black
rectangle. These phones run either 5.01 or 5.1 iOS. Any suggestions to
view these files? Thanks.

Jaimie Vandenbergh

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Mar 30, 2012, 12:57:04 PM3/30/12

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On Fri, 30 Mar 2012 10:49:10 -0500, kara <ka...@privacy.net> wrote:

>Hi folks.
>
>I have a few iphones that cannot view tif files from emails.

Does this mean "I have a few that cannot, and a few that can", or just
"I have a few, and all cannot"?

>It used to
>view inline in the email, but now it is just a black rectangle where it
>used to show the image in the email screen. If I save the attachment
>then go to the camera roll to view it, it shows up the same as a black
>rectangle. These phones run either 5.01 or 5.1 iOS. Any suggestions to
>view these files? Thanks.

I've just sent myself a tif created by Preview, and that shows inline
fine (iOS 5.01). Tiffs are a pretty variable file format,
unfortunately. What's generating the initial tiff files? That might be
a clue.

Can you check if they're viewable on a Mac (preferably running OS X
10.7), in Preview?

Cheers - Jaimie
--
"Give a man a fish and you feed him for a day. Teach him to use
the Net, and he won't bother you for weeks." - Phil Proctor

kara

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Mar 30, 2012, 1:36:21 PM3/30/12

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On 3/30/2012 11:57 AM, Jaimie Vandenbergh wrote:
> On Fri, 30 Mar 2012 10:49:10 -0500, kara<ka...@privacy.net> wrote:
>
>> Hi folks.
>>
>> I have a few iphones that cannot view tif files from emails.
>
> Does this mean "I have a few that cannot, and a few that can", or just
> "I have a few, and all cannot"?

All cannot view some of the tif file attachments that arrive in email.

>
>> It used to
>> view inline in the email, but now it is just a black rectangle where it
>> used to show the image in the email screen. If I save the attachment
>> then go to the camera roll to view it, it shows up the same as a black
>> rectangle. These phones run either 5.01 or 5.1 iOS. Any suggestions to
>> view these files? Thanks.
>
> I've just sent myself a tif created by Preview, and that shows inline
> fine (iOS 5.01). Tiffs are a pretty variable file format,
> unfortunately. What's generating the initial tiff files? That might be
> a clue.

Fax machines, they are faxes.

>
> Can you check if they're viewable on a Mac (preferably running OS X
> 10.7), in Preview?
>
> Cheers - Jaimie

I'm sorry but I can't test that, as there are only windoze machines
here. Thanks for your reply.

Jaimie Vandenbergh

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Mar 30, 2012, 1:48:01 PM3/30/12

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On Fri, 30 Mar 2012 12:36:21 -0500, kara <ka...@privacy.net> wrote:

>On 3/30/2012 11:57 AM, Jaimie Vandenbergh wrote:
>> On Fri, 30 Mar 2012 10:49:10 -0500, kara<ka...@privacy.net> wrote:
>>
>>> Hi folks.
>>>
>>> I have a few iphones that cannot view tif files from emails.
>>
>> Does this mean "I have a few that cannot, and a few that can", or just
>> "I have a few, and all cannot"?
>
>All cannot view some of the tif file attachments that arrive in email.

It's always the third option! But that's pretty surprising.

>>> It used to
>>> view inline in the email, but now it is just a black rectangle where it
>>> used to show the image in the email screen. If I save the attachment
>>> then go to the camera roll to view it, it shows up the same as a black
>>> rectangle. These phones run either 5.01 or 5.1 iOS. Any suggestions to
>>> view these files? Thanks.
>>
>> I've just sent myself a tif created by Preview, and that shows inline
>> fine (iOS 5.01). Tiffs are a pretty variable file format,
>> unfortunately. What's generating the initial tiff files? That might be
>> a clue.
>
>Fax machines, they are faxes.

The trouble isn't isolated to a specific fax machine or model, I
suppose?

>> Can you check if they're viewable on a Mac (preferably running OS X
>> 10.7), in Preview?
>

>I'm sorry but I can't test that, as there are only windoze machines
>here. Thanks for your reply.

Sorry not to be of more help. The Mac suggestion was only because iOS
and Mac OSX are very closely related and probably use the same tiff
viewing code.

Cheers - Jaimie
--
"Don't drag me down to your level, meat." -- Red Robot #C-63

Chris Ridd

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Mar 30, 2012, 2:51:07 PM3/30/12

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On 2012-03-30 17:36:21 +0000, kara said:

> I'm sorry but I can't test that, as there are only windoze machines
> here. Thanks for your reply.

I think the best thing to do is to open the TIFF file in something and
then resave to either a different format (PNG might work well) or even
TIFF (hopefully a different variant :-)
--
Chris