Acer TFT Monitor Fault...
Marcus Fox
2005. Acer seem to issue a three year warranty on these things, so I'm
hoping to get this replaced or repaired.
The problem is it has developed an annoying fault in which the back light
often cuts out leaving me with a black screen. This often happens when you
first switch on the monitor and you have to unplug the monitor and plug it
back in to reset. It wouldn't be such a problem, but when this first
happens, it lasts for a random short period of time and then happens again,
in which case the steps need to be repeated, often up to a dozen times.
Can anyone shed any light on what this problem is and whether this is
something I can solve myself or whether I would need a professional repair
or it is irreparable. Also, would I have to contact the retailer or
manufacturer for the replacement?
Thanks,
Marcus
David Baxter
> Can anyone shed any light on what this problem is and whether this is
> something I can solve myself or whether I would need a professional repair
> or it is irreparable. Also, would I have to contact the retailer or
> manufacturer for the replacement?
Contact Acer directly, they'll probably run through a few things to rule
out basic issues, then arrange a courier to come out with a replacement
monitor and take yours away at the same time.
Dave
--
(remove spamblock or reply to group)
Marcus Fox
"David Baxter" <tae...@spamblock.atlanticrealm.com> wrote in message
news:BNednanuq6U...@giganews.com...
Well, have been in touch with Acer, they told me to ring DHL to arrange a
pickup, who are coming tomorrow. Nothing about a replacement monitor though,
luckily I have a spare CRT knocking around.
Marcus
David Baxter
> Well, have been in touch with Acer, they told me to ring DHL to arrange a
> pickup, who are coming tomorrow. Nothing about a replacement monitor though,
> luckily I have a spare CRT knocking around.
Urg. I would've expected them to just swap the thing out - that's what
monitor companies have done every time I've needed an exchange. I guess
Acer have a different warranty system then. That kinda sucks. :-s
Tim..
"Marcus Fox" <please-reply-via-newsgroup-th@-i-posted-to.com> wrote in
message news:FYednfASgIo4Dfvb...@bt.com...
These are almost the same symptoms my AL1912 was having- no back light on
power up from cold- needed several hard resets to fire it up, then would run
fine all day.
Acer took it back, fixed it, then tested it only for it to have other
problems (they werent specific)- took them 3 attempts to fix it and i was
without it for nearly 5 weeks- and just inside their 28 day automatic
replacement period (this is 28 days from when they receive it, not when it
ships from you)
Tim..
GSV Three Minds in a Can
person David Baxter <tae...@spamblock.atlanticrealm.com> said
Several (including the rather nice Eizo monitors) have 'back to base'
warranty which sucks. Mine was missing for about 8 weeks, since Dabs
sent it to the wrong country for repair. These days I ONLY buy a monitor
with 'on site swap out' warranty.
--
GSV Three Minds in a Can
8,630 Km walked. 1,677Km PROWs surveyed. 30.5% complete.
David Baxter
> Several (including the rather nice Eizo monitors) have 'back to base'
> warranty which sucks. Mine was missing for about 8 weeks, since Dabs
> sent it to the wrong country for repair. These days I ONLY buy a monitor
> with 'on site swap out' warranty.
Huh. I must've taken it for granted that all the monitors I have here
have the on-site swap-out warranty... :-/
Aidan Karley
> I have an Acer AL1913 TFT monitor which I purchased from Ebuyer in November
> 2005. Acer seem to issue a three year warranty on these things, so I'm
> hoping to get this replaced or repaired.
>
On my local Freecycle group, someone was asking for "an AC adaptor for
a 17-inch Acer TFT monitor". When I asked her if she really meant an AC
adaptor (and explained what sort of markings she'd need to find on the
monitor to verify what she needs) she replied that "yes, it's a 19V AC
adaptor" that she needs, and that I'm a sexist pig for asking her to tell us
EXACTLY what it says on the monitor's boilerplate label.
I've done enough homework to establish that it's an 18.6V DC adaptor
that she almost certainly needs, and that I don't have one spare, and that
I'm not inclined to waste my energy on twats like her. But since you've
obviously got the appropriate kit, can you confirm that I'm correct?
--
Aidan Karley,
Aberdeen, Scotland
Written at Wed, 13 Jun 2007 12:28 +0100, but posted later.
09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
Marcus Fox
"Aidan Karley" <name1...@email.provider.invalid> wrote in message
news:VA.000013f...@email.provider.invalid...
> In article <FYednfASgIo4Dfvb...@bt.com>, Marcus Fox wrote:
> > I have an Acer AL1913 TFT monitor which I purchased from Ebuyer in
November
> > 2005. Acer seem to issue a three year warranty on these things, so I'm
> > hoping to get this replaced or repaired.
> >
> Barely related ...
> On my local Freecycle group, someone was asking for "an AC adaptor
for
> a 17-inch Acer TFT monitor". When I asked her if she really meant an AC
> adaptor (and explained what sort of markings she'd need to find on the
> monitor to verify what she needs) she replied that "yes, it's a 19V AC
> adaptor" that she needs, and that I'm a sexist pig for asking her to tell
us
> EXACTLY what it says on the monitor's boilerplate label.
> I've done enough homework to establish that it's an 18.6V DC
adaptor
> that she almost certainly needs, and that I don't have one spare, and that
> I'm not inclined to waste my energy on twats like her. But since you've
> obviously got the appropriate kit, can you confirm that I'm correct?
Well, mine's a 19 inch TFT, and the power supply says 19V, 3.42A, model
number UP06511190. It does have the symbol for DC output
__
---
which is printed on it, but I do believe they are colloquially known as AC
adaptors.
Marcus
Aidan Karley
> Well, mine's a 19 inch TFT, and the power supply says 19V, 3.42A, model
> number UP06511190. It does have the symbol for DC output
> __
> ---
>
> which is printed on it,
> but I do believe they are colloquially known as AC
> adaptors.
>
Hmmm, can't say as I've ever heard them called that, but I tend to
associate with people who *chose* which multimeter to use ofr a particular
job, and can read the value from the colour bands on the resistor without
needing a table. (I cheat - my tally book has a bit of "Spectra" ribbon
cable in the fly leaf. But I don't do a lot of electronics this decade.)
Oh well, if the silly woman gets herself a mains AC to 19V AC
adaptor, and finds an adaptor to fit it's plug into whatever socket is on
the monitor, I'm sure she'll have an educational release of the magic smoke.
--
Aidan Karley,
Aberdeen, Scotland
Written at Sat, 16 Jun 2007 02:43 +0100, but posted later.