eBuyer - Avoid!!
RedFox
After 3 months of waiting for a refund of a faulty graphics card I have
given up. eBuyer took one and a half months to test the card then sent me a
replacement. It took 2 more weeks to arrive. After it arrived it then took
them 2 weeks to respond to my request to pick up the card and from the
comments of past customers (http://ebuyerdotcon.funurl.com/) it seems they
will likely send it back to me again.
Avoid these people like the plague!
This is the quality of their customer service (last 'eNote' sent to me):
Dear Sir
First of all i would like to apologies for the response time of the enote.
But what you need to do is fill out a returns online form. If you can select
the items you should have got and in the fault report put down the item you
have received. We will then process the miss picked items and get the
correct goods out to yourself.
You can do this buy login in via our sight and selecting returns.
Please accept our sincerest apologies for any annoyance and inconvenience
caused by this issue
Regards
ebuyer Support
-
Proof positive that the company is run by a group of imbeciles!
Sorry to rant, but I want to warn as many as I can of these people. Don't
make the mistake I did.
-RedFox
"All those moments will be lost in time, like tears in rain..." Bladerunner
Fat Freddy's Cat
news:b55gu2$24kass$1...@ID-111763.news.dfncis.de:
>
> Sorry to rant, but I want to warn as many as I can of these people.
> Don't make the mistake I did.
>
Yawn...
Stick to PCWorld, unless you are prepared to give us the full story.
Dont tell me - you forced the card into a PCI slot and now it doesn't
work...bwahahahahahahaaaaaa
Bought £1000's of kit from Ebuyer and the odd return or fucked up
delivery has been sorted out with the minimum of hassle.
Don't buy from Argos online because I can guarantee they dont get all
their orders 100% right.
Don't buy from Tesco online because I can guarantee they dont get 100% of
their orders right.
Don't buy from Amazon because I can guarantee they dont get 100% of their
orders right.
Don't buy from **insert ANY mail order or internet based vendor here**
because I can guarantee they dont get 100% of their orders right.
To sum up, if you want 100% guaranteed product delivery and customer
satisfaction, *NEVER* buy anything mail order or online again.
http://mysite.freeserve.com/ebuyerdotconisacon
g.
Ian Clark
"Fat Freddy's Cat" <por...@hotmail.com> wrote in message
news:b55ovd$253p2l$3...@ID-164853.news.dfncis.de...
> To sum up, if you want 100% guaranteed product delivery and customer
> satisfaction, *NEVER* buy anything mail order or online again.
>
> http://mysite.freeserve.com/ebuyerdotconisacon
>
> g.
Very good points FFC ! I've bought from Ebuyer and never had a problem. I've
bought thousands of pounds worth of stuff from Scan International and you
can guarantee they'll screw up somewhere... but they're human afterall
(Albeit extremely retarted ones lol but they're human :o)
Don't buy from the next pub you go in because the Barmaid made the head on
your pint 2 mm too much.. :o)
RedFox
> > To sum up, if you want 100% guaranteed product delivery and customer
> > satisfaction, *NEVER* buy anything mail order or online again.
> >
> > http://mysite.freeserve.com/ebuyerdotconisacon
> >
> > g.
>
>
> Very good points FFC ! I've bought from Ebuyer and never had a problem.
I've
> bought thousands of pounds worth of stuff from Scan International and you
> can guarantee they'll screw up somewhere... but they're human afterall
> (Albeit extremely retarted ones lol but they're human :o)
>
>
> Don't buy from the next pub you go in because the Barmaid made the head on
> your pint 2 mm too much.. :o)
I don't mind I got a faulty card in the first place - that's nothing to do
with them. I don't mind that they got it slightly wrong and sent me a
replacement instead of a refund either. It's the retarded way they run their
returns and customer service that makes me mad. I hope you never have a
problem with them and you are lucky you haven't already. I too have also
spent thousands of pounds with eBuyer previously, but it doesn't mean a
thing when it boils down to a simple problem that would be fixed by any
other company in a couple of weeks, maximum.
I have bought things online for years and never encountered this kind of
service. Laugh at my warning if you wish, that's your choice. Hopefully it
will save someone from the hastle and annoyance though.
-RedFox
Peter Cooper
> After 3 months of waiting for a refund of a faulty graphics card I have
> given up.
As far as I recall, eBuyer give refunds on items, but only if you pay the
20% restocking fee. A replacement is what you'll get otherwise. Admittedly,
you have been sitting around for rather too long waiting to sort this out.
> eBuyer took one and a half months to test the card then sent me a
> replacement. It took 2 more weeks to arrive. After it arrived it then took
> them 2 weeks to respond to my request to pick up the card
Didn't realise they would 'pick up' stuff. Returns to eBuyer usually work
like this: They ask you to send the item back, so you get a receipt of the
postage charges, put that in with the package, send back to them. They issue
replacement (or refund, and charge you 20% or whatever it is).
>> First of all i would like to apologies for the response time of the
enote.
>> But what you need to do is fill out a returns online form.
Did you actually fill out a returns form online, by the way? That's the way
to have things sorted out quickly.
Pete
Ian Clark
"RedFox" <red...@firenet.ws> wrote in message news:b55sep$24lmbg$1@ID-
> I have bought things online for years and never encountered this kind of
> service. Laugh at my warning if you wish, that's your choice. Hopefully it
> will save someone from the hastle and annoyance though.
>
> -RedFox
>
>
:o) It's not necessarily us laughing at your warning.. its more of a case of
that your warning is irrelevant because so many of us have experienced good
or bad times with various online retailers to the point where we know who
the good ones are and aren't...
Warning someone is pointless because they'll still buy there to save those
extra couple of pounds...
Lets face it, Ebuyer, Scan, Dabs, CCL, MicroDirect, Komplett.. .etc..etc..
they're all no different to the likes of Dixons, PCWorld, Curry's etc.. All
will have times of bad customer service and all with have times of what we
at at particular moment would call good customer service... It can be fine
one one visit, then the next, you may get some jumped of dickhead in a suit
trying to call the shots... :o) it don't work :)
The benefit of PCworld etc.. is that they have much more stores so are more
easily accessible for the benefit of ripping into some silly little YTS/
Jobseeker/Got a job pimple head who doesn't know the first bit about his job
:o)
Ant C
Warning? What warning? Your post is actually promoting ebuyer imo.
I hope i receive such a helpful reply from ebuyer should anything go wrong
with my order!.
RedFox
> > I have bought things online for years and never encountered this kind of
> > service. Laugh at my warning if you wish, that's your choice. Hopefully
it
> > will save someone from the hastle and annoyance though.
>
>
>
> Warning? What warning? Your post is actually promoting ebuyer imo.
> I hope i receive such a helpful reply from ebuyer should anything go wrong
> with my order!.
And when you have waited 3 months for a refund, you too will be able to
advertise them for their 'helpful' customer service. Good luck to you.
-RedFox
Tony Houghton
Peter Cooper <news...@boog.co.uk> wrote:
> RedFox wrote:
>> After 3 months of waiting for a refund of a faulty graphics card I have
>> given up.
>
> As far as I recall, eBuyer give refunds on items, but only if you pay the
> 20% restocking fee. A replacement is what you'll get otherwise. Admittedly,
> you have been sitting around for rather too long waiting to sort this out.
By law they must give a full refund with no restocking fee. That's even
if the product isn't faulty, but I think they can insist that you return
it at your own expense.
If the company comlies with the Distance Selling Directive up front you
have 7 days to inform them that you want to return the item. 3 months if
they don't comply, which eBuyer clearly don't. They can't get around it
by ignoring you for 3 months then saying, "Sorry, you've left it too
late."
--
TH * http://www.realh.co.uk
RedFox
Quickly? I don't think anyone could call their RMA eNote service quick.
After waiting 3 weeks originally to get an RMA, I returned the card
carefully packed via recorded delivery, waited an age, then they sent me a
replacement (against my wishes). Despite asking them for a refund on postage
(proof of postage was included in the packaging), none was given.
I then sent another eNote using their 'Wrong item delivered' form and waited
another 2 weeks for a reply. I agree that "picking up the card" is slightly
extreme, but I have now had to post the same bloody card to them twice, at
cost to myself. A restocking fee should not be charged to an item that was
faulty and returned, or for an error of their own making.
My original post wasn't as clear as it could have been, but that will teach
me not to type in anger, eh? Maybe I have been spoilt by every other company
I have ever had to deal with when sending returns. This is nothing like what
I would expect, and I worked in customer service for a time. There is no
real excuse and my case is not isolated either.
-RedFox
Fat Freddy's Cat
news:b5796m$259l9i$1...@ID-111763.news.dfncis.de:
>
> Quickly? I don't think anyone could call their RMA eNote service
> quick.
I would. But my expectations may be lower than yours. I expect an RMA to
take 2 to 3 weeks - that way I have never been disappointed. The odd RMA
with ebuyer has taken about 10 days each time.
> There is no real excuse and my case is not isolated
> either.
>
> -RedFox
>
>
>
Yes your case *is* isolated. YOu are living in a dream world if you think
ebuyer deal with maybe 10 orders a day, and maybe a couple of returns.
For every one they fuck up like yours, there will be hundreds or
thousands dealt with reasonably -
hence,
your case is isolated.
You have admitted your OP was in anger - if you had been moe rational you
may have received more sympathy.
HTH,
g.
Ant C
I don't know the circumstance of your case but assuming the card was faulty
they legally have to give
you a refund within 30days.
I can assure you i wouldn't be in a situation where after 3 months i had no
card or refund.
Worst case senario i'd have bought one elsewhere and given ebuyer to my
credit card company to sort out the other.
RedFox
"Fat Freddy's Cat" <por...@hotmail.com> wrote
> > Quickly? I don't think anyone could call their RMA eNote service
> > quick.
>
>
> I would. But my expectations may be lower than yours. I expect an RMA to
> take 2 to 3 weeks - that way I have never been disappointed. The odd RMA
> with ebuyer has taken about 10 days each time.
An RMA request should take 2-3 weeks to process? Do you work for eBuyer or
something?
> > There is no real excuse and my case is not isolated
> > either.
>
> Yes your case *is* isolated. YOu are living in a dream world if you think
> ebuyer deal with maybe 10 orders a day, and maybe a couple of returns.
> For every one they fuck up like yours, there will be hundreds or
> thousands dealt with reasonably -
Isolated would mean I am the only one. There are many complaints about
eBuyer so no, my case isn't.
> You have admitted your OP was in anger - if you had been moe rational you
> may have received more sympathy.
I doubt it. You seem to be someone that stirs others just for the fun of it.
-RedFox
Peter Cooper
I gotta admit. I had to return an incorrectly shipped card to them last
week. So I applied for an RMA online, and got it approved with a number in 3
hours. I dropped the item in the post the next day, and 3 working days later
they shipped a replacement product. That was today, so now we see if it
turns up in time, and if it's actually the right item this time ;-)
I don't think I got the postage refunded either, come to mention it,
although it was only just over a quid in my case so I probably won't bother
chasing unless they send the wrong item again. I save way more than a quid
on my orders by using them anyway.
Pete
Fat Freddy's Cat
news:b57qhv$26p247$1...@ID-111763.news.dfncis.de:
>
> "Fat Freddy's Cat" <por...@hotmail.com> wrote
>
>> > Quickly? I don't think anyone could call their RMA eNote service
>> > quick.
>>
>>
>> I would. But my expectations may be lower than yours. I expect an RMA
>> to take 2 to 3 weeks - that way I have never been disappointed. The
>> odd RMA with ebuyer has taken about 10 days each time.
>
> An RMA request should take 2-3 weeks to process? Do you work for
> eBuyer or something?
>
Dont misquote me now Red.
I 'expect' RMA's to take 2-3 weeks... that way I never get impatient and
disappointed. I never said they 'should' take 2-3 weeks.
I'm only talking from my own personal experience, but I have to admit I have only
ever RMA'd a handful of items despite spending tens of thousands with ebuyer, DABS,
Insight etc for other people's machines. I'm just small fry compared to the real PC
builders/vendors - for me its just a hobby.
g.