Advice on call handling for a client - a new area for me
Sarah
I have been asked if I could do some call handling for a client, all
his calls transfered to me & I will sms urgent details or call him
back twice a day with an update.
Can anyone give me some advice on this please?
- would it be best to have his mobile re-directed to my mobile
(blackberry) or to my office line?
- how would I know which calls are re-directed from his line as
opposed to my own incoming calls?
Sorry if I sound dim but I want to get this right if I am to offer
this service.
Any help would be greatly appreciated.
Thank you &
Kind regards
Sarah :)
Jane Medley
I provide a call forwarding service for one of my client. I have a
dedicated mobile. I just used an old mobile I had lying around. Purchased
a sim card from the carphone warehouse (£10) inserted it into the old phone.
It also means you have an a dedicated voice mail message as well.
Regards,
Jane
Jane Medley
email. ja...@janemedley.com: mobile. 07710 1985 03
web. www.janemedley.com
Dawn
I offer this service to a number of clients. I have set them up with a
telephone number through www.callagenix.com which they can divert to.
You then have the flexibility to go into the Callagenix account and
decide which number you want to receive the call on - you landline (if
at home) or mobile (if out for the day).
You can also record a message which announces the call when the phone
the call is diverted to rings. This means that when your phone rings
you will hear something along the lines of 'this call is for xyz
company. Press 1 to accept, press 2 to reject'. Pressing 1 will put
the call through and you can then answer the call in the company name.
You can also set up answer phone messages in case you are unable to
take the call. Callagenix will then email you to tell you there is a
message waiting.
Have you negotiated your rate with the client? Do they expect you to
be available the whole of the working day or just when the phone is
diverted to you for a few hours at a time, which may make a difference
to the rate you charge. Will you charge for the email/SMS you send?
Just a few thoughts to keep in mind.
Dawn Lane
Your Office Online
da...@your-office-online.co.uk
Michele Green
of other virtual assistants and email / text them either to you or text
direct to your client - I have to go to a meeting right now - would you
like to talk about this later? It has worked for other virtual P.A.'s
Regards
Michele
-----Original Message-----
From: uk-association-of-...@googlegroups.com
[mailto:uk-association-of-...@googlegroups.com] On Behalf
Of Sarah
Sent: 07 July 2009 12:01
To: UK Association of Virtual Assistants
Subject: Advice on call handling for a client - a new area for me
Cosmicxpress
This is a tricky one (as far as I am concerned at least) and I have
been thinking of doing the same thing as you are talking about, but
ran into the same problems.
I did come across one answer which would work, but which would require
an initial outlay I'm afraid and I wasn't keen to go that route until
I had a client interested in using the service - have a look at
http://www.virtualreceptionist.co.uk/ (this is not an affiliate URL).
I had a look around at various operations like this one and liked this
the best. I called someone who uses them and the answer and handling
of the call was seamless.
Hope this is of some use to you.
Nicole
CosmicXpress Virtual Secretarial Services
www.cosmicxpress.co.uk
Dawn Lane
Hi Sarah
I offer this service to a number of clients. I have set them up with a telephone number through www.callagenix.com which they can divert to. You then have the flexibility to go into the Callagenix account and decide which number you want to receive the call on - your landline (if at home) or mobile (if out for the day).
You can also record a message which announces the call when the phone the call is diverted to rings. This means that when your phone rings you will hear something along the lines of 'this call is for xyz company; Press 1 to accept, press 2 to reject'. Pressing 1 will put the call through and you can then answer the call in the company name. You can also set up answer phone messages in case you are unable to take the call. Callagenix will then email you to tell you there is a message waiting.
Have you negotiated your rate with the client? Do they expect you to be available the whole of the working day or just when the phone is diverted to you for a few hours at a time, which may make a difference to the rate you charge. Will you charge for the email/SMS you send?
Just a few thoughts to keep in mind.
Kind regards
Dawn
Dawn Lane MAMS MIPA
Your Office Online
secretarial services at
the click of a mouse
T: +44 (0) 845 36 37 130
F: +44 (0) 845 36 37 130
M: +44 (0) 798 33 99 415
da...@your-office-online.co.uk
http://www.dontmissanothercall.co.uk- your virtual receptionist
Follow me on twitter: http://twitter.com/yourofficeonlin
Find me on LinkedIn: http://www.linkedin..com/in/dawnlane
This e-mail, its content and any file attachments are confidential. If you have received this e-mail in error please do not copy, disclose it to any third party or use the contents or attachments in any way. Please notify the sender by replying to this e-mail or e-mail in...@your-office-online.co.uk and then delete the email without making any copies or using it in any other way. Email transmission cannot be guaranteed to be secure or error free as information may be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. Your Office Online accepts no liability for any loss or damage which may be caused by software viruses.
-----Original Message-----
From: uk-association-of-...@googlegroups.com
[mailto:uk-association-of-...@googlegroups.com] On Behalf Of Sarah
Sent: 07 July 2009 11:50
To: UK Association of Virtual Assistants
Subject: Advice on call handling for a client - a new area for me
Hi All
E-mail message checked by Spyware Doctor (6.0.1.441)
Database version: 6.12760
E-mail message checked by Spyware Doctor (6.0.1.441)
Database version: 6.12770
http://www.pctools.com/spyware-doctor-antivirus/
ANITA JAMES
Anita
From: Sarah <in...@virtual-pa-solutions.co.uk>
To: UK Association of Virtual Assistants <uk-association-of-...@googlegroups.com>
Sent: Tuesday, 7 July, 2009 11:49:44 AM
Subject: Advice on call handling for a client - a new area for me
Julie Hinge
One thought is to use a call handling company that you set up on behalf of your client - one such company is http://www.carptelecom.com where you have the option to have all calls/ messages sent to you on receipt from the team. They do also offer a VA incentive if you wish to use them.
Alternatively I too have used a spare mobile - £10 sim card from Vodafone, which I then charge back to the client. I then carry it with me for the duration and answer on his / her behalf with a dedicated specific out of office message should I not have a signal. It seems to work quite well too.
Would love to hear how you get on.
Regards
Julie
Tel - +44 7747 113176
Website l Email l Newsletter l LinkedIn l Twitter
-----Original Message-----
From: uk-association-of-...@googlegroups.com [mailto:uk-association-of-...@googlegroups.com] On Behalf Of Sarah
Sent: 07 July 2009 11:50
Subject: Advice on call handling for a client - a new area for me
Denis T
Hi Sarah,
Why not save yourself any bother trying to set this up and hand it off
to a specialist?
We'll pay you a percentage of the ongoing service charge for up to one
year as a way of paying a referral fee, or a one-off finders fee.
There's very little margin in doing this sort of service for one
client. We manage almost 200 and I can send you a list of first-class
testimonials for the quality of our service.
Please give me a call if you'd like to discuss how this can work to
your benefit. 0800 458 3367
Regards, Denis