ServiceNow Platform Owner (CSM) - Remote

[Praveen Jayathi]

ServiceNow Platform Owner

Location: 100% Remote

Notes Below:

Must Haves

• Top Three Technical Skills:
• ServiceNow Customer Service Management (CSM) module experience.
• .NET capability – Ability to pick up
• Understanding of how APIs work.
• Other Technical Skills:
• React (for Pet Parent Lookup Tool).
• .NET APIs (team responsibility).
• Node (for the backend of the Pet Parent Lookup Tool).

Plusses

• Other Technical Skills:
• Experience with other CSM software (Zendesk, Decagon, Salesforce Service Cloud) is transferable.
• Key Soft Skills/Attributes:
• Desire to learn new technology.
• Ambition to dig in (for contractors).
• Hands-on technical.
• Capable of researching the platform and understanding future releases.
• Ability to troubleshoot.
• Willingness to provide guidance on solutioning.

Day to Day

• Daily Responsibilities:
• Administrator and Subject Matter Expert (SME) within customer care and marketplace.
• Troubleshooting (especially for Pet Parent Lookup Tool - PPLT).
• Providing guidance on solutioning.
• Potentially some development (currently 50%+).
• Researching the ServiceNow platform and understanding upcoming releases.
• Providing a point of view to solution architects.
• Expected Achievements:
• Become a high-level subject matter expert, providing guidance.
• Transition to a strategy role long-term, less hands-on keyboard but capable when needed.
• Enable AI and automation.