ServiceNow Engineer with Life Sciences domain - Remote

[Praveen Jayathi]

Title: ServiceNow Engineer with Life Sciences domain

Work Location: Remote

Experience

• 5+ years of hands-on ServiceNow development experience in an enterprise environment.
• Proven track record delivering complex ITSM customizations and enhancements in
production environments.
• Demonstrated experience administering and troubleshooting ServiceNow Discovery,
including MID Server configuration and pattern development.
• Experience managing and working through an active backlog of development requests in a
customer or internal IT setting.
• Experience diagnosing and resolving escalated platform issues with minimal guidance.

Technical Skills
• Proficiency in JavaScript for ServiceNow (Business Rules, Script Includes, Client Scripts,
Scheduled Jobs).
• Strong command of Flow Designer and/or Workflow Editor.
• Strong understanding and experience with ServiceNow ITSM modules.

• Deep understanding of the ServiceNow CMDB data model, CI classes, relationships, and
reconciliation.
• Hands-on experience with ServiceNow Discovery: schedules, probes/sensors, patterns, MID
Servers, and credential management.
• Familiarity with REST/SOAP integrations and the ServiceNow Integration Hub or spoke
development.
• Proficient with update set management, scoped applications, and instance-to-instance
deployment practices.
• Strong understanding of ITIL processes as implemented within ServiceNow.

[Praveen Jayathi]