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Case Thread ID:
Case Date: 26/09/2018
Case Number: 52358925
Case Subject: MASTER IA:Niagara Service Failed To Start
Hi Dan,
I'll bring up this issue at my weekly meeting (with our expert group) and
get your feedback channeled through to Tridium so that they can see that
it's happening and act on it.
Thank you for the
feedback about getting the work around installed.
Take care.
Sincerely,
Leo Tantalo
North America BMS Support | Schneider Electric
Address: 1650 W. Crosby Rd. Carrollton, Texas 75006,
USA
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---------------------Original
Email---------------------
From: [db...@uhlco.com]
Sent: [26/09/2018]
To: [productsupp...@schneider-electric.com]
Subject: RE: Case #52358925 - MASTER IA:Niagara Service Failed To Start [ ]
Hi Leo,
Yes, that is the workaround that we performed to get it to start. I don’t
really like the idea that our technicians have to be messing with the
computer’s registry in order to make the software work. I think Tridium
needs to look into this issue and provide an appropriate solution. Thanks
for your help looking into it.
Thanks,
Dan Brum
Technology Director
[celebrating-100-years]
[UHL.png]
Address: 9065 Zachary Ln N
Maple Grove, MN 55369
Company:
(763) 425-7226
Fax:
(763) 425-7336
Office:
(763) 657-2626
Mobile:
(612) 239-8318
Email: db...@uhlco.com<mailto:db...@uhlco.com>
Website: www.uhlcompany.com<http://www.uhlcompany.com/>
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From: nor...@salesforce.com
<nor...@salesforce.com>
On Behalf Of Product Support NAM-BMS
Sent: Wednesday, September 26, 2018 3:26 PM
To: Daniel Brum <db...@uhlco.com>
Subject: Case #52358925 - MASTER IA:Niagara Service Failed To Start [ ]
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Case Thread ID:
Case Date: 26/09/2018
Case Number: 52358925
Case Subject: MASTER IA:Niagara Service Failed To Start
Hi Dan,
I researched your issue at Tridium's Niagara-Central Community website.
Here are some ideas that worked for other people:
----------
I had (have) a similar problem, and was able to get around it by changing
the properties of the Niagara Service. in the Service's 'Log On' tab, I had
to change the radio button from 'Local System account' to 'This account',
and Browse, to find my (network) user name. Once I changed this, the
service could then start up.
-----------
When the niagara daemon service is not starting and showing the message
"the service did not start or control request in a timely
fashion", means that the daemon needs more than 30 seconds to start.
Windows by default assumes that services should start (or at least respond)
in 30 seconds. Due to a number of reasons it could happen that the daemon
just need a little more time (especially running windows server editions
with a lot of other services).
The procedure below shows you have to change this 30 seconds to 180
seconds. This solved it for us....
Go to Start > Run > and type regedit
Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
With the control folder selected, right click in the pane on the right and
select new DWORD Value
Name the new DWORD: ServicesPipeTimeout
Right-click ServicesPipeTimeout, and then click Modify
Click Decimal, type '180000', and then click OK
Restart the computer
-------------
If these ideas don't work, use the Windows event log to get some details on
why the service won't start.
Let me know how it goes.
Thanks.
Sincerely,
Leo Tantalo
North America BMS Support | Schneider Electric
Address: 1650 W. Crosby Rd. Carrollton, Texas 75006, USA
To open new cases, please go to www.nampss.com<http://www.nampss.com>
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---------------------Original Email---------------------
From: [db...@uhlco.com]
Sent: [26/09/2018]
To: [productsupp...@schneider-electric.com]
Subject: MASTER IA:Niagara Service Failed To Start
Details: On a reboot of the operating system the Niagara service failed to
start with this error \"the service did not respond to the start or
control request in a timely fashion\" Some times manual starting the
service will get it to start. Other sites we have had to extend the timeout
period. We starting seeing this on N4.4 and above.
Additional Detail:
Issue Title: Niagara Service Failed To Start
Ticket Requestor: Dan Brum (db...@uhlco.com<mailto:db...@uhlco.com>)
Company: UHL(EcoXpert Master level)
Product line: TAC IA Series
Urgency: 4 - Important but not time sensitive
Project / Site Name: Multiple
Building / controller / unit: ENS
LL articles recently viewed through portal:
Preferred contact method: email
Phone number: 6122398318
Preferred callback time:
Date issue appeared: 05/01/2018
Software version: Niagara 4.4.73.24 and above
Windows OS: Windows 10
Project type: Existing system
System components:
Niagra N4
Originating IP logged. Case submission timestamp (GMT): 2018-09-26 16:59:14
Token: 34bb1b3cc2f5a8f6d7a64319fd78d1fc9379d917
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