"Etech" is associated with "My Anatomy" for their entry level positions: Support Analyst, Business Analyst, Online Chat Representative and has been given the responsibility of coordinating the event for Pre - Campus Recruitment, On-Campus Recruitment and Post- Campus Recruitment support process. It gives us immense Pleasure to invite you for the Campus drive as per the details mentioned below. |
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Position 1: Business Analyst |
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Job Description:- As an analyst, you will first learn a lot about Medallia platform and how to configure/create a solution for its customers through an extensive product training. After that you will work with Medallia project managers and other Medallia team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the Medallia platform.
The Role:
- As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.
RESPONSIBILITIES:
Product Implementation:- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
Client Management:- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Medallia system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
Other Responsibilities:- Develop a thorough understanding of product features that are relevant to each client program
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Position 2: Support Analyst |
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Role:- As a Support Analyst you will be assigned to multiple projects depending on our need and your expertise to monitor different processing reports. You will be responsible for updating and maintaining the Quality of all the Monitoring sheets of projects.
Job Description:- Work closely with the current M&M team and strengthen current processes.
- Monitor all project activities and progress towards achieving the necessary project output.
- Timely communicate and coordinate with the project team, in the case of any discrepancy with expected results.
- Recommend further improvement of the logical framework.
- Prepare and maintain issue logs across all the projects.
- Perform other related duties as required.
- Interpret data, analyze results using statistical techniques and provide ongoing reports.
- Identify, analyze, and interpret trends or patterns in complex data sets.
- Locate and define new process improvement opportunities.
Core Competencies/Skill Set:- Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers. Ability to work independently & able to exercise strict confidentiality.
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Position 3: Online Chat Representative |
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Summary:- Online Chat Representative Agents solicit orders for products or services over the internet by performing the following duties.
Essential Responsibilities:- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
We expect you to:- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
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Eligible Batches for all positions: 2015/2016/2017
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Positions 1: Business Analyst |
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Minimum Qualification:- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Proven track record of meeting and exceeding goals
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
Preferred Qualification:- Experience in management consulting, IT consulting, market research, and/or enterprise software preferred
- Demonstrated interest in technology
- Experience with client management either in college or at work to facilitate team work in remote setting
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Position 2: Support Analyst |
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Requirement:- BCA/MCA/BE/MSC(IT/Computers)
- Excellent verbal/written communication skills
- Great Problem-solving skills
- Maintain Data-Quality and Integrity
- Former monitoring experience in SaaS (Preferred but not must)
- Technical Skills required: CSS, JavaScript, HTML & XML
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Position 3: Online Chat Representative |
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Requirement:- Minimum 12th Standard
- Any Stream / Any Stream Graduate / Post Graduate
- 18 year’s age
- Excellent Oral & Written Communication skills can apply.
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Position: Business Analyst- Salary Range – 3,00,000 – 4,00,000 INR Per Annum.
Position: Support Analyst- Salary Range - 2,50,000 - 3,00,000 INR Per Annum
Position: Online Chat Representative- Salary Range – 2,30,000 – 3,30,000 INR Per Annum
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- Online Test
- Technical Test
- HR Round
- Final Round
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Based on the confirmation of your participation, Venue will informed accordingly.
Last Date of Online Registration: 20-06-2017
Campus Date: 21-06-2017
Location: Kolkata.
Joining: At the earliest
You would be highly appreciated for your cooperation in intimating us about the status of your participation along with the details of participating candidates. Participation will be confirmed based on submission of your data sheet Students other details attached here with also share the link < https://goo.gl/pCTHSN > with students for online registration. Please do fill the excel sheet attached with this email and send us at campus...@myanatomy.in via reply to this email at the earliest.
Please feel free to contact Mr. Jyoti Prakash (9108514183). |
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Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)
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We understand the millennial generation’s career aspirations and the need of corporate. Our comprehensive & Innovative Engagement model, developed through rigorous research by experienced subject-matter experts, help craft the careers of students irrespective of any Institution in India. We build each program to help Students, Corporate and Colleges to meet their right destiny. Our in-house Research and Development team keeps working on updating all our content by constant interaction with industry professionals. We always aim to provide the best service for Corporate, Colleges and Students. This is the drive factor for our Success In the competitive market
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 | | Life at Etech |
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Wise to Note: - No. of offers which will be made will be purely decided by the employer in respect to the performance of the candidate in each stage of selection process. We don’t play any role either in the selection process or in the final selection. The company has the whole right to cancel the candidature of any candidate who is involved in any sort of in-disciplinary activities during the event.
- Financials: No agent or individual has been appointed by My Anatomy for providing information or collection of any kind of participation fee with malicious intention. No hidden cost or any kind of financials are involved to be part of the event before or after participation or selection.
- Selection of the candidate will be purely based on the merit of the candidate
- My Anatomy does not interfere in the selection process or process flow of the event.
- My Anatomy does not influence the employer in any manner to select any particular candidate with job offer.
- My Anatomy do not commit any number of jobs to any candidate or institution for this event
Kindly Follow us on below social media for upcoming drives
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