Article: Stop Trying to Delight Your Customers

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Amy Dudgeon

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Apr 5, 2011, 11:53:00 AM4/5/11
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https://docs.google.com/viewer?a=v&pid=explorer&chrome=true&srcid=0B67f7d4fDLHxM2RkMTE1NzEtM2MwMS00MmU4LThhZWQtYTUwNWMzNDljODU3&hl=en
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