| TN Form Details | |
|---|---|
| TN ID | TN-In-SK-BA-2009-1342 |
| Raised By | TN Manager , Email: iva.si...@gmail.com |
| Mobile Number of TN manager | 421915183738 |
| Secondary contact email of the LC | kristina...@aiesec.net |
| Organisation Name | Dell |
| Name | Wlachovska, Ivana |
| Organisational Position | recruitment consultant |
| Committee | AIESEC BRATISLAVA, SLOVAKIA |
| Status | Available |
| Exchange Type | Management Traineeship |
| TN Link | http://www.myaiesec.net/exchange/viewtn.do?tnid=100017798 |
| Internship Description | |
| Internship Title | |
| TN Fee | U.S. $0 |
| Internship Focus | No Particular LN IG |
| Field of Work | Business Administration Information Technology |
| Working Hours | From 9:0 To 17:0 With a total of 40 hours per week Saturday work None |
| Payment | Salary in U.S. $900 |
| Payment Rate | Monthly |
| Department in which the Intern will be working | Services- Technical support |
| Job/Task Description 1 | Service and support to french or spanish or italian customers with the goal to achieve best customer expirience |
| Job/Task Description 2 | Handling and despatching of customer's enquiries at high level |
| Job/Task Description 3 | Investigation and fixing of technical problems |
| Job/Task Description 4 | Active guidance and online maintenance for the customers on the phone |
| Job/Task Description 5 | Providing high level of customers care service |
| Details of the working details |
|
| Measurable results expected from the intern | customer satisfation, number of cases solved(via phone or e-mail), costs effective solutions |
| Key learning points that the intern might obtain during the internship | - Improve communication and negotiation skills in international environment - priority setting skills - develop their technical skills (HW,SW) - General overview of Dell business model and process within the company - improve language skills |
| Preparation required from the intern before arrival | Knowledge about core work of the company |
| Additional information which a potential candidate may require for the internship | - |
| File | Download |
| Organisational Preferences | |
| Internship Earliest Start Date | 01.11.2010 (Preferred) |
| Internship Latest End Date | 31.10.2011 (Preferred) |
| Minimum Duration | 51 Weeks (Preferred) |
| Maximum Duration | 52 Weeks (Preferred) |
| Degree | Bachelor (Preferred) |
| Backgrounds | |
| Business administration | Organisation Management + Planning (Preferred) |
| Skills | |
| Computer | Internet Users skills (Required) |
| PC user skills (Required) | |
| Operating systems | Windows Operating Systems (Required) |
| Professional Skills | Client Servicing Skills (Required) |
| Languages | |
| Excellent | French (Preferred) , Italian (Preferred) , Spanish (Preferred) |
| Good | English (Required) |
| Regions | |
| Required/Preferred | Preferred |
| Geographical Region | Western Europe and North America, Central and Eastern Europe |
| Sub Region | Balkans, Central Europe, Eastern Europe, Former Soviet Union, French speaking Europe, Baltic Europe, Western Europe |
| Language Zone | |
| Countries | SPAIN, FRANCE, ITALY |