Not quite sure why it is the case for your example, until the internal UCSC team to investigate.
It could be three possibilities, our internal team do not have the raw sequence files to compute to begin with. The second is data quality, some raw sequence data does not reach data quality we requires and will be throw out by ucsc pipeline. The third is other failure rate. The combined 2 and 3 is around 0.5% of total samples with raw sequence available.
Typically, we will push for your type of case if there is a particular biological hypothesis you try to test that is hinged on this sample. In most cases, we see that adding or subtracting one sample does not affect biological conclusions researchers try to draw.
Jing