Bug Report: Infinite loading ("Loading available subtypes...") in Transcripts Tab

[정진석(일반대학원 임상병리학과)]

Dear UCSC Xena Team,

I am writing to report a technical issue regarding the "Transcripts" tab.

The issue occurs immediately when I click and navigate to the "Transcripts" view from the top menu, even before I enter or search for any specific gene. The page gets stuck completely on the initial loading screen with the message: "Loading available subtypes..." and becomes unresponsive.

Here are the details of my environment:

• Browser: Google Chrome (ver. 149.0.7827.53)

• Operating System: Windows 11

It seems like the page is failing to load. 

Could you please look into this and take appropriate measures to resolve the issue?

Thank you for your time and assistance.

Best regards,
Jin-Seok Jung, MT, PhD candidate
Yonsei University, Korea

[Mary Goldman]

Dear Jin-Seok Jung,

I'm sorry but I can not reproduce your issue. 

Users typically see the message you describe when they are unable to reach the database behind the Transcript View. Are you using a VPN or is there something else that would be limiting your internet traffic? Are you able to access this website (https://xenabrowser.net/datapages/?host=https%3A%2F%2Fkidsfirst.xenahubs.net), which is where the data for the Transcript view is coming from?

Best,

Mary

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Mary Goldman (she/her), Design and Outreach Engineer 

UC Santa Cruz Genomics Institute

Revealing life's code

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