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Hennie Jaffe

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Aug 2, 2024, 3:03:19 AM8/2/24

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I also have a problem that fios TV one does not give the option to autoplay series on netflix. I guess it is useless to me now and I will watch it through my Roku. I also miss the clock and the red delete c button and the yellow triangle button so much. I'm wondering if occasional 4k viewing is worth the upgrade. I think I'll switch back.

Here is what I found... Releasing the DHCP lease on the router will release the old IP address. It should then it pick up a new IP address. I did this until I got an IP address outside of that IP block. I also temporarily disabled the firewall within the router.

I am receiving the same error code from Netflix as well: Error code M7037-1101. All other sites work correctly except Netflix (including Youtube for me). But on my Fios home network, I cannot connect through the new STB option, computer or phone. However, Netflix works perfect when I turn the WiFi option off and stream through my LTE connection. It appears Fios has blocked or throttled Netflix.

Thanks for your suggestions. I have been working with Verizon tech support in the past a couple of days to solve this problem. They have done what can be done including reboot ont, router, etc., and even sent me a new gateway router.

I am having the same issue. Tried everything with no resolve. The interesting thing is that I can watch YouTube and Netflix via my computers but not through smart TV or mobile devices connected to wifi.

Thanks guys. I'm at a loss. Any attempts to connect to Netflix through any device on my network appears like it is blocked, behind a proxy. The Set Top Box shows the red Netflix on black screen and the loading symbol just spins. The laptops and phone pull only text, no images or graphics appear. If I turn WiFi off on my phone and use the LTE, Netflix instantly pulls in all of the info and graphics and works normally. All other sites I have tested seem to work completely fine. I have rebooted the ONT, router, devices, etc as mentioned to no avail. Any thoughts to be able to even explain this to a Verizon support person?

Having the same issue here in pittsburgh. Youtube works occasionally from my macbook, not at all on phone/ipad. No netflix at all. Pulls up fine when not on my home wifi. If verizon doesnt acknowledge this or find a fix I'm switching ISPs. This is ridiculous.

Agreed, it has been very hard. I do have a help ticket into Verizon which they are looking into this issue. I have sent them our tracert results and they do believe it is a bigger problem. They looked at it today but have said they will have something in 48 hours.

I experienced the same issue (with similar traceroute results) around the same time, also in Pittsburgh, PA. I believe it was resolved around the same time as well. The issue has resurfaced for me, as of this evening. I contacted both Netflix and FiOS when I first experienced the issue. I followed all recommended troubleshooting steps, but nothing helped. Both services blamed the other party. The issue resolved itself (earlier this month) with no action or changes on my end. I'm prepared to switch ISPs at this point.

I have the same issue in pittsburgh. The problem went away last week, then came back yesterday. Fios assures me they are not blocking, and claims the problem is on netflix's side. I find this dubious.

I have had in the past Netflix slowdowns when I had cable internet, and I called and they would blame my modem. However after unplugging my then modem and my router the speed returned. Was it Time Warner who said it was a Netflix issue, or Netflix who blamed Time Warner and my devices.