Job at CENS
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EGSA Secretary
Sep 13, 2011, 2:37:06 PM9/13/11
to ucla-egsa-fellow...@googlegroups.com
The Center for Embedded Networked Sensing (CENS) is seeking a full-time contract-based employee to work as a technical support in an exciting NSF funded project MOBILIZE: Mobilizing for Innovative Computer Science Teaching and Learning (http://www.mobilizingcs.org). This position include competitive employment benefits, including health, welfare and retirement savings options (http://map.ais.ucla.edu/portal/site/UCLA/menuitem.3f8e7342ad4ca217b66d4ab4f848344a/?vgnextoid=5f8340012db6ff00VgnVCM1000008f8443a4RCRD). The technical support employee will perform any or all of the following functions:
* Perform system administration (e.g., installation and configuration), testing and documentation of Mobilize products and services on various desktop/laptop platforms and operating systems, mobile devices (e.g., moble phones), applications and other related technology. Activities require knowledge and interactions with application software and operating systems.
* Provide technical support (e.g., problem diagnosis, troubleshooting, problem resolution) and training of Mobilize products and services to end-users. The support will include on-site in LAUSD schools (i.e., travel required, mileage reimbursement to be provided) and via e-mail, phone or other virtual media.
* Acquire and maintain current knowledge of Mobilize products and services as well as procedures in order to provide accurate solutions and advice to end-users. This is a great opportunty to learn about mobile, web, statistical, and educational technology.
* Strong written and verbal communication skills are necessary for creating documentation and interacting with clients. Must be able to speak effectively with both non-technical end-users as well as IT professionals, as you will be required to interface regularly with high school teachers and administrative staff.
* Accurately document customer information and a detailed problem/issue description and resolution of all support calls/emails.
* Track all unresolved service requests and keep service requests current.
* Proactively maintain communications with callers throughout the troubleshooting and resolution process.
* Requires strong attention to detail, organizational skill, eagerness to learn, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting.
Qualification:
* Bachelor's degree in Information Technology or related technical discipline.
* Help-desk and/or technical customer support representative experience is a strong plus.
How to apply:
Qualified applicants may send their resumes to devel...@cens.ucla.edu.
UCLA is an Equal Employment Opportunity/Affirmative Action Employer
* Perform system administration (e.g., installation and configuration), testing and documentation of Mobilize products and services on various desktop/laptop platforms and operating systems, mobile devices (e.g., moble phones), applications and other related technology. Activities require knowledge and interactions with application software and operating systems.
* Provide technical support (e.g., problem diagnosis, troubleshooting, problem resolution) and training of Mobilize products and services to end-users. The support will include on-site in LAUSD schools (i.e., travel required, mileage reimbursement to be provided) and via e-mail, phone or other virtual media.
* Acquire and maintain current knowledge of Mobilize products and services as well as procedures in order to provide accurate solutions and advice to end-users. This is a great opportunty to learn about mobile, web, statistical, and educational technology.
* Strong written and verbal communication skills are necessary for creating documentation and interacting with clients. Must be able to speak effectively with both non-technical end-users as well as IT professionals, as you will be required to interface regularly with high school teachers and administrative staff.
* Accurately document customer information and a detailed problem/issue description and resolution of all support calls/emails.
* Track all unresolved service requests and keep service requests current.
* Proactively maintain communications with callers throughout the troubleshooting and resolution process.
* Requires strong attention to detail, organizational skill, eagerness to learn, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting.
Qualification:
* Bachelor's degree in Information Technology or related technical discipline.
* Help-desk and/or technical customer support representative experience is a strong plus.
How to apply:
Qualified applicants may send their resumes to devel...@cens.ucla.edu.
UCLA is an Equal Employment Opportunity/Affirmative Action Employer
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