REQ: IT Service Management Consultant

[tanuja sreeinfo]

Title: IT Service Management Consultant

Location: Boston, MA

Duration: 6 - 12 month contract



Description:



Having an overall experience of 10+ years in the IT industry out of which at least 3 Years are in the area of IT Service Management consulting and ITIL process and tool Implementation



Around 10 15 years' experience. 

* ITSM Consultant with 

* Process & tools implementation experience 

* Tools & Process Management, Continual Improvement, Lean, Customer Service Management

* Service Now, Remedy, Manage NOW, NRCPMA, BRMS, MS Project, LEAN & Six Sigma expertise.

* Experienced in driving Lean initiatives, Project Performance and Resource Management

* Represented BU on Talent management strategic drive by COO Taskforce 

* Incident Manager, Problem Manager and Change manager for L1, L2 & L3 operations team

* Exposure in leading teams of Compliance, New Business team & Server Operations team

* Good knowledge of Infrastructure ( SAN , NAS, and server + UNIX and hosting concepts 

* Shld aware of latest infra deployment comcepts 

* Should have good knowledge on Java & .Net application deployment into various environments (WAS, JBOSS, IIS, etc).

* Have working experience with ClearQuest, JIRA for ticket & defect management.

* Should be very good in scripting (shell / perl / powershell) for automation.

Thanks & Regards,

Lakshmi,

Sree Infotech LLC

9901 E. Valley Ranch Parkway, Suite 3008,

Irving, TX 75063

Phone: 972-332-3471  Extn 115

Fax : 888-660-2844

Email Id: lak...@sreeinfotech.com

Gtalk:Tanuja.sreeinfo