Spitfire Audio Repair

[Marylouise Colleen]

Im wondering if anyone has come up against "ERROR #1" trying to load Spitfire LABS into cakewalk. I've tried all the things I've found online about it but I haven't found a solution. I included a screenshot of the error. Has anyone found a solution? I'm using Windows 10.

Re-run the Spitfire Audio app and let that rebuild instruments as needed. That error implies the samples are not present. If you moved the sample libraries to save space, be sure to set where you moved them to in the Spitfire Audio app preferences (the gear icon).

I took screenshots of anything relevant I could think of. Does anyone know where I should be saving everything to?

Also, I notice the LABS presets are .zpreset files not vst

I literally don't know what I'm doing and pulling my hair out. I used to be so good with computer stuff but right now I feel stupid. Can someone help?

This is the issue. That is where the Spitfire Audio app is telling Cakewalk that it installed the LABS settings. Your issue is with LABS at this point (Cakewalk settings are accurate). A couple things:

Cakewalk is running fine, and it only cares about the vst (dll) or vst3 file path. Those are correct from your images above. The issue is in the Spitfire Audio app and that path it is throwing as an error when you try to insert it in Cakewalk (C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings). That is the path that LABS is looking for to load its presets/samples.

Quick Edit: AppData is a hidden folder and may be invisible with Windows Explorer default settings. To make it visible, in Windows Explorer, go to "View->Options->Change Folder and View Options." In that pop up on the "View" tab at the top, check "Show hidden files, folders, and drives" under "Hidden file and folders" and then click OK.

Your instructions are awesome! I did all that though and it's still not finding it. When I try to re-install the labs presets cakewalk automatically scans but says 0 new plugins found. I just don't get it! I made sure cakewalk is scanning the same folder of course.

Cakewalk ONLY sees that there's a plugin installed - LABS. It doesn't know anything else beyond that. LABS itself looks for the libraries, so as far as Cakewalk is concerned, it's done its job by finding LABS, but LABS is now not seeing the libraries, so the problem lies there.

What I would recommend, rather than trying to solve where everything else, is just uninstall LABS entirely and then reinstall it from scratch, paying careful attention to the installation paths. Make sure Cakewalk is closed before you do any uninstalling / reinstalling, and definitely let it scan for new plugins (if it's not set to auto) after LABS is all back in and installed properly.

Then if you need to do anything funky, like moving the libraries to other drivers or whatever, then you can do things like directory junctions and that kind of stuff (it's a bit advanced, so let's endeavour to just get it all working first).

^^ This is probably the easiest solution for you. IIRC, there was a hiccup with the Spitfire Audio app where one older version didn't automatically prompt an update for itself, so be sure to get the most recent app from Spitfire (in case you kept an older version). To test that re-installation is working properly, I would recommend only downloading one of the LABS libraries, then open Cakewalk and seeing if LABS will insert properly. If it works as expected, you can simply go back and get any other libraries you want from the Spitfire Audio app.

Ok so I completely deleted everything on my computer associated with spitfire. I reinstalled the app from scratch and tried downloading one of the presets. I'm still getting the ERROR #1 message. I just don't understand why labs can't find its' own presets?!

I tried installing a random preset called "classic synths" - one I hadn't tried in the past. It downloaded correctly. I can see everything in the folder, but LABS in cakewalk doesn't see anything. I really just don't understand!

Did you check out the link in the log? -us/articles/360005196074 There is a video on that site walking through the repair on Windows (I inserted the video below). This error message describes exactly what you are seeing... "Error #1 usually occurs when the plugin is unable to load the patches and presets in a library. It may be caused by missing patches and presets, or whenever a library is moved to a new machine and hasn't been repaired."

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