Randomly dead keys

[Créature Lagoun]

Hi there,

I bought my TypeMatrix 2030 (BÉPO layout) back in january 2016, and in the last 15 days, several keys randomly stopped working, namely Y X . Enter Q G H

I sometimes manage to get them woking by hitting them very hard or trough going back and forth to 102 or 106 layout (but more and more often, this does no solve anything anymore). Is there anything I can do to fix that ?

4 years seem quite a short lifespan for such an expensive keybord. Thanks for your answer.

Laurent.

[Reinard Dolleschel]

That unfortunately sounds like an electrical issue. If you're super-sure that there's no liquid that could have spilled into the keyboard, it's possible it's a keyboard hardware issue (It sounds like a shorting on the plastic film that the key traces are on).

You best bet is to email them at sup...@typematrix.com and explain your situation. You're likely out of your warranty period (Although January 2016 to October 2019 is more like 3 years, not 4, but I believe the warranty is for 2 years?). They may offer a replacement for low or no cost. Did you buy directly from typematrix.com? If not .. then you'll likely have to beg whoever you bought it from, but if you did, I've heard they're very reasonable.

Wish I had better news,

-Reinard

[Créature Lagoun]

Hi

Thanks for you answer. I followed your advice and wrote an email to typematrix. Mail in which I explained that the french online shop (one of the french tech "big players") where I bought it does not sell it anymore (with link and invoice).

I'll wait for an answer.

Thanx again.

Laurent.