Imaging Edge Webcam Software

[Gaby Zenz]

Ihad a call just now and Zoom autoupdated and now my Sony camera won't work. Running latest Zoom version on Mac with MacOS at 13.2.1. Never had issues with the Sony as a webcam and now I just get a message from Imaging edge. Check out the screenshots. Tried different cables, reset the camera, adjusted security preferences etc. Camera shows up as an option in Zoom but won't connect.

My camera doesn't come up at all, I only have the option to use built in camera on my Mac, I know the computer recognizes my camera because I can use the Imaging edge remote, viewer and edit apps on my computer just fine, the problem occurs only once its time to zoom. I record interviews via zoom so as you can guess this is a huge pain in me lol.

I think we all need to hear back from zoom on this issue. I believe it is a update that they have installed within their coding that prevents Sony Imaging Edge or other Sony cameras/software from being used.

This is 100% a zoom issue. Your post is correct for MacOS Sonoma but many people are having this issue with software versions other than Sonoma after updating Zoom. They must have updated coding that was similar to what Apple did.

I tried following these directions but it did not fix the issue in Zoom. The Sony Webcam / Imaging Edge integration works perfectly in Slack Video Calls, so I believe it's a Zoom-specific integration issue.

I'm having the same Issues. I did the Recovery mode terminal command as mentioned above, and after i did, my Sony A6500 showed up as an available camera in ZOOM, it did not before. But now when i select it, there is nothing but a blank screen in the video preview box. The camera works perfectly with Microsoft Teams, as well as the Sony Imaging Remote app, so i know it's not a communication issue between Sony and Apple. The Problem seems to be completely on ZOOM side.

Confirmed. I am using the latest version of ImageEdge and still no luck.

Am I better off to update my Zoom again and just wait for their eventual update? I need optimal performance from Zoom for an upcoming webinar where I'm the host.

In Zoom video settings, "OBS Virtual Camera" pops up, but it is just a graphic with a crossed out video camera icon. And in my OBS Mac app there is no "Virtual Camera" option at all. And Sony's 'Imaging Edge' screen no longer pops up in Zoom's video settings like it used to.

Thanks very much - I tried downloading 5.16.10 from uptodown and it said "downloading" but nothing downloaded... however many times I tried, even when disabling adblock, privacy badger etc - any ideas? Thanks

I've been working with Zoom on this issue. I went through several levels of support and eventually worked with the engineering team looking at logs and doing test meetings. They have a fix for this bug that will be included in the upcoming version 6.0.0 release.

Hi. I have a Sony Alpha connected to my Mac using the Imaging Edge Webcam software. It's important for Zoom video to work for me. However, if I have dropbox running I get the error message "Failed to connect to the camera due to conflict with the function of another applications that are running, or the camera's "PC remote" settings being not appropriate." If I quit dropbox, the camera immediately connects and works perfectly. If I start dropbox, the camera is immediately disconnected and I will get the message above again. Quit dropbox again, and the cam comes back. Very poor, since I depend on dropbox to exchange files. From what I can tell, this has been an issue for years (I see posts from 2018 complaining of the same thing).

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Did this post help you? If so, give it a Like below to let us know.

Need help with something else? Ask me a question!

Find Tips & Tricks Discover more ways to use Dropbox here!

Interested in Community Groups? Click here to join!

Did you ever find a resolution to this?

I wiped my m1 and m2 macbook pro clean and started with a fresh install of Monterey as well as Ventura.

I installed zoom. I installed the sony imaging edge webcam, everything was fine. I then installed dropbox, and boom, same issue.

I opened a support case, they replied with several things to try, and none of them worked. The supportcase is now at the state where the support sends me a mail every week with this content:

Hi Jonny,

Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution.

Sorry for any inconvenience this has caused.

Regards,

I try to use camera sony with my latptop / archlinux manjaro, for win10 and mac i found imaging edge webcam it s very good, there is any software do the same for manjaro ?? if not can you share plz links to explain how can use camera as webcam ?

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