CallerID to display Business name for Incoming Calls - (CNAM already registered for my Twilio Phone number)

[Sriram Sundar]

Hello,

I'm having trouble displaying the CNAM name as callerID to/From our Twilio Phone number while making outgoing calls via Twiml Dial verb. 

Still the call is going thro and everything else is working fine. except the CallerID

Got (15 char) CNAM already registered for my Twilio Phone number

can you guys think of thing I could do differently?

Thanks

Sri

Code : 

          console.log("dialing with reason = humandetection");

          var dial = twiml.dial({ action: `${functionPath}?reason=dialStatus`,

                                    callerId: "+1<my twilio phone number>", //tried registered 15 char CNAM too, no luck 

                                       record: 'record-from-answer-dual',

                                    transcribe: 'true',

                                recordingStatusCallback: 'https://webhook.site/9e3fcdea-263e-4d74-919d-429bbcb5b0ef' }

                                );

          dial.number({ url: `${functionPath}?reason=humanDetection`  }, dialedPartyNumber);          

          return callback(null, twiml);

 }

[akl...@twilio.com]

Caller Name (CNAM) is only supported on certain terminating carriers, so you need to see if the provider servicing the number you are calling provides CNAM and the user subscribes to it.

Does that person receive other Caller Names when they receive calls?

You can verify if CNAM is properly set-up by using the Twilio Lookup tool in console, and checking "Caller Name Information". 

Also, another option may be to send a .vcf card to a contact using MMS. The contact record on the phone will provide the name to the caller.

How to Send a vCard with Twilio Programmable SMS

[Richard Rosen]

CNAM is not actually displayed by you, the caller. It is presented on the receiving side. Not all phone carriers will display this. And this takes time to update in the system. 

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[Sriram Sundar]

Yes, caller Id is set for my twilio phone number (made sure using lookup) 

and I'm calling the Twilio number from my cell phone (t-mobile ) And I do see other caller Id's when I call local businesses 

As another user pointed out, I'm expecting to see the caller Id in my cell phone when I call the Twilio phone number for which CNAM is registered.

any clues what I might be missing here?

[Richard Rosen]

The caller ID is the "from" number in Twilio.

Name = CNAM.

That's how I define these. 

Are you asking about the from number or name?

	Rich Rosen Fastcall Founder / Salesforce Certified Admin https://trailhead.salesforce.com/en/me/rprosen email: ric...@fastcall.com phone: +13237994777 Fastcall, 8033 Sunset Blvd Los Angeles CA 90046
	#1 CTI App in the Salesforce AppExchange fastcall.com

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[Sriram Sundar]

Ok, Let me rephrase my test case

Testcase 1 :  User 1  will call  my Twilio Phone number (+1XXX-XXX-XXXX). I have registered this Phone number with CNAM with 15 char length (<MY Business Name>)

I want User 1 to see <MY Business name> instead of (+1XXX-XXX-XXXX) 

Testcase 2: When I'm doing outgoing calls from Studio flow to any User 1,  from my Twilio Phone number (+1XXX-XXX-XXXX) I want  User 1 to see <MY Business name> instead of (+1XXX-XXX-XXXX).

We have multi channel communications with My phone number sms, voice calls, incoming. If they see my business name instead of a number, it would increase the trust and pick up rate. 

Appreciate your insights!

[Richard Rosen]

Someone else can chime in. I don't think this is how CNAM works. 

For what you are describing, the user would need to have your name as a contact in their phone.

- which, by the way, should be a thing, but really isn't. 

	Rich Rosen Fastcall Founder / Salesforce Certified Admin https://trailhead.salesforce.com/en/me/rprosen email: ric...@fastcall.com phone: +13237994777 Fastcall, 8033 Sunset Blvd Los Angeles CA 90046
	#1 CTI App in the Salesforce AppExchange fastcall.com

To view this discussion on the web visit https://groups.google.com/d/msgid/twilio-functions/79edb735-3244-4173-86fe-bcde81462ffdn%40googlegroups.com.