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I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the "cannot play title at this time" message on every title. Netflix works fine on all other devices in my house. Any ideas?
1. Hit the smart hub button, so that all the apps pop on the screen (there are different ways of doing it - choose the way you normally do it, and make sure all the apps are on the screen)
2. move the cursor up so that you are highlighting the netflix app. DO NOT PRESS ENTER. JUST MAKE SURE NETFLIX IS HIGHLIGHTED. REPEAT. DO NOT TRY TO OPEN NETFLIX. JUST MAKE SURE THAT NETFLIX IS HIGHLIGHTED. THAT IS CRUCIAL.
3. hit TOOLS
4. scroll down to reinstall and select reinstall. it will say "installing" on top right hand side once done, NETFLIX SHOULD WORK!!!!
Installed the 3 pack M4 few days ago and everything seems fine except one, extremely annoying, thing: Netflix on a Samsung smart TV stops streaming after 5 minutes from when I hit the play button on the remote. I get a tvq-pb-101 (3.1.-82) error code, which means you'll need to disconnect the TV from power in order to resolve this.
Youtube and all other content of TV don't have any problem. Even after Netflix stops, I can switch to Youtube and stream there. TV also indicates it's connected to the network while Netflix stopped working.
The system is in router (not AP) mode, and that's about all I know regarding configuration.
Please help!
@Asaft I have the same problem with my Deco E4,I've been using it for almost a year then suddenly this afternoon netflix stopped working/ can't be accessed in router mode, In AP mode on smart TV does not work.
After rebooting the smart TV, Netflix would start streaming again, and will stop exactly after 5:50 minutes of streaming, display 'loading 25%' for about a minute, and then display the error. This will happen after every reboot.
In some cases the Netflix will require a registration setup on the new smart tv. You must follow the instructions to the letter. It will be showing a code that must be entered on the web address it tells you to access via a COMPUTER
There is sound coming from CRAVE, DEMAND, PVR recorded shows as well as satellite television. I have tried all the usual tricks, power off everything, reset the 9500s, reset Netflix, nothing resolves this problem. Netflix runs normally for me from my Smartphone, computer and from my Sony and Samsung Smart TVs.
That article was not helpful, thx since audio works with everything on the 9500 expect for Netflix. This issue materialized on both 9500s, not the 7500 since Netflix is not available as an app on the 7500, unless that got pushed by Bell and I just haven't checked for awhile.
The problem is now resolved on one of the 9500s. Earlier today, Bell support sent me one replacement 9500 which I installed last night and it seems that everything is working as it should - inlcuding sound from Netflix. I should also note that the replacement 9500 doesn't have the CRAVE app in the app menu. If CRAVE ever gets pushed to this 9500 and reappears in the app menu, I will not run it.
Just connected my replacement 9500 receiver,and still no audio from netflix app.This is the same problem as the new 1st receiver,3weeks old installed by Bell.All tv ,and recordings and Crave work perfect.Tryed rebooting and also reloading Netflix app stll picture but no sound.When you exit the Netflix app ,it most times reboots receiver.Once again this is the same problem as the 1st one.I think you guys have a problem in your Netflix software.
I also just connected a 9500 replacement receiver and have picture but still no sound from Netflix app. I was able to get sound from Netflix using the optical output from the receiver but you need an amplifier with an optical input. There definitely is a problem with getting sound from Netflix using the HDMI output.
Just received my first 9500 as a replacement for an unserviceable 9400. Stumbled upon this forum when asking the internet the question "no sound from Bell 9500 when using the embedded Neflix App". Therefore, this is my first foray on this forum but by way of introduction I am a first adopter of Bell Satellite since way before the 4700 and I have experienced more than my fair share of sat receiver replacements. When the tech and I first connected this 9500, I noticed that there are no longer component outputs on the 9500 receiver, just old composite analogue cable technology to go with HDMI. Now there is a step forward. I guess Bell does not want you to feed two HD monitors from one receiver anymore. But I digress. The tech showed me how to access the Netflix and Crave apps using the new remote. OK. Good to know. Another option for receiving these services other than from my other devices. However, when I started experimenting with Crave and Netflix reception thru the 9500 using HDMI, exactly the same thing happened to me as described above, picture, with no sound, on Netflix. When selecting Crave on the 9500, picture and sound no problem, thru the same HDMI connection. I also noticed that after exiting Netflix from the 9500, the receiver would automatically reboot every time, again just as described by other users above. Finally, when I get back to satellite TV after a 9500 reboot, the picture and sound again have no problem thru the same HDMI connection. From a trouble shooting perspective, the HDMI 1 connection to/from the main Audio Video Receiver (AVR) is the same, the audio selections on the AVR HDMI 1 connections are the same, the connections to the 9500 are the same, the audio selections on the 9500 are the same, the HDMI 1 cable is the same, all other devices with Netflix and Crave such as smart TV direct, smart OPPO Blu ray player, smart phone thru chromecast operate normally with audio and sound on Netflix and Crave. The only item that changes is selecting Netflix thru the 9500 App. Thus I can only agree with Peter476, that from this troubleshooting of the "new" 9500, there is a problem right from brand new with the HDMI handshake coming from the 9500 HDMI output to the AVR input when using Netflix. You get video, no sound on Netflix on the first handshake and when you leave the Netflix app on the 9500 the resulting HDMI handshake to get back to satellite reception causes a full reboot of the 9500. Houston, I believe that we have a common problem with the 9500 Netflix app right from brand new. Thanks for listening.
Hi there @Griffon, thanks for your post, and welcome to the Bell Community.
Do you have the option of testing out the suggestion above from @Peter476? They were able to get audio on Netflix when using the optical output.
Are you accessing Netflix by clicking the Apps button on your remote, or by launching channel 1267?
Keep the Community posted.
- Patricia
I did not try to get Netflix audio using optical output because it sorta defeats the purpose of one connector, HDMI, for both audio and video to the AVR AND HDMI is not providing the audio from Netflix. Maybe Bell should be troubleshooting this. I was only trying to access Netflix using the App button on the 9500 remote, not chan 1267. When I discovered the issues with accessing Netflix thru the 9500 remote app I was reluctant to cause more issues and 9500 rebooting by accessing Netflix at all thru the 9500 using chan 1267. I have returned to using my other devices for Netflix access rather than the 9500. Maybe Bell can advise of a permanent fix when they troubleshoot their equipment hardware and software.
We've been running an AirBnb for our ski condo we purchased last summer. We purchased it almost entirely furnished, including the (smart) tvs. We also provide basic satellite/cable tv. There's been some confusion from a couple guests who navigated on the tv to the Netflix app (and other apps). They have been unable to log into their streaming accounts -- we aren't sure why, and we tried ourselves on our last stay and couldn't get it to work either. I recently bought an Amazon firestick which we will install on our next stay. I want to let guests know in our listing that they will be able to access Netflix, Disney+ etc but I don't want to imply we are providing our own accounts for them. How to best communicate in our listing that it's available if they have their own accounts without sounding cheap about it?
@Amy-and-Stephen0 Netflix is cheap: why not just leave an account logged in for your guests? We purchased the larger Netflix package (it'll allow 4 devices access at the same time, which covers our Airbnb and cottage as well as our own use) and it's still only $17 CAD a month. Then no worries about them not being able to log in, or leaving themselves logged in and getting upset because someone else used their account, etc. The maddest guest I've ever had was annoyed because they left their account logged in (they did) then said someone at our Airbnb had been using their account (they didn't... we didn't have any guests during that period). Just better off not going there, in my experience.
On the other side of the coin... we don't have cable or local stations, and that's caused no end of trouble. We specify it in our listing, including under things the guest needs to acknowledge before booking, and people still don't get it. We tried offering free to air stations so people could watch sports and local news, but they were unhappy about that too because there weren't enough stations, or sometimes the stations briefly dropped out. It seems that TV is a divisive subject!
If you're determined not to offer any streaming, I would just be straightforward about it. There's nothing wrong with saying "We offer smart TVs with cable and satellite stations. You are also welcome to sign in with your own account to watch Netflix or other streaming services." Just be warned, please probably still won't read it and will still bring their own expectations.
I think for Netflix we have the package that allows two simultaneous streams.. I don't want to upgrade it and I think it would only be an issue when we are travelling with our 3 kids. Disney+ we just added the other day, and haven't used it yet actually... but I think it allows a lot more simultaneous streams than Netflix. My main concern leaving our accounts logged in at the condo is, wouldn't that allow guests access to billing info and/or allow them to change the packages?
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