Fail to update?

[Tim Bjørstorp]

Hi,

The last day I haven't been able to Update from TheTVDB

I keep getting a socket error and this is from the log:

2026-09-14 13:34:07|WARN| [19 - 14-09 13:34:07.191376] Exception: HandleWebErrorsFor: Error obtaining lastupdated query since (local) 1789240200:0 - HttpRequestException obtained. [19 - 14-09 13:34:07.191130] Exception: MoveNext: Det blev forsøgt at få adgang til en socket på en måde, der er forbudt af den pågældende sockets adgangstilladelser. (api4.thetvdb.com:443) from System.Net.Http
: ConnectToTcpHostAsync.MoveNext, Ln 0 Col 0
: System.Runtime.ExceptionServices.ExceptionDispatchInfo.MoveNext, Ln 0 Col 0
: System.Runtime.CompilerServices.TaskAwaiter.MoveNext, Ln 0 Col 0
 from Void MoveNext(). Further details: [19 - 14-09 13:34:07.191195] Exception: ThrowException: Det blev forsøgt at få adgang til en socket på en måde, der er forbudt af den pågældende sockets adgangstilladelser. from System.Net.Sockets
: System.Net.Sockets.Socket+AwaitableSocketAsyncEventArgs.ThrowException, Ln 0 Col 0
: System.Net.Sockets.Socket+AwaitableSocketAsyncEventArgs.ThrowException, Ln 0 Col 0
: <ConnectAsync.ThrowException, Ln 0 Col 0
 from TVRename
: TVRename.TheTVDB.TvdbWebApi.HandleWebErrorsFor, Ln 0 Col 0
: TVRename.TheTVDB.TvdbWebApi.HandleWebErrorsFor, Ln 0 Col 0
: TVRename.TheTVDB.API.HandleWebErrorsFor, Ln 0 Col 0

Is the error on my side or is it TheTVDB?

Any help appriciated

Thanks...

[Steven K]

Just going by your error without more insight to your setup, it looks to be more likely a local networking/socket‑level block, not a TheTVDB outage. This is Windows Socket Error 10013. It occurs when your machine blocks or forbids a socket operation. This error is not what TheTVDB typically returns when their API is down. Can be an intermittent thing such as your firewall, port reservation, security software, or permissions. Some things to try when it happens: Navigate to https://api4.thetvdb.com/ in browser if it returns any message, the api is working. Try running TVRename as Administrator. Temporarily disable antivirus/firewall to see if the problem goes away.

[Tim Bjørstorp]

Spot on with the firewall - Haven't even thought of that :)

Thanks a lot