Always have 100% total lost packets

[Justin Dong]

Hi,

I am using the command 

/usr/bin/turnutils_uclient -v -t -p 443 -u <myusername> -w <mypassword>  -s <my turn ip address>

To probe whether our turn server is working properly. However I am always seeing 100% packet loss.

0: Total connect time is 4

0: start_mclient: msz=2, tot_send_msgs=0, tot_recv_msgs=0, tot_send_bytes ~ 0, tot_recv_bytes ~ 0

1: start_mclient: msz=2, tot_send_msgs=0, tot_recv_msgs=0, tot_send_bytes ~ 0, tot_recv_bytes ~ 0

2: start_mclient: msz=2, tot_send_msgs=0, tot_recv_msgs=0, tot_send_bytes ~ 0, tot_recv_bytes ~ 0

3: start_mclient: msz=2, tot_send_msgs=5, tot_recv_msgs=0, tot_send_bytes ~ 500, tot_recv_bytes ~ 0

4: start_mclient: msz=2, tot_send_msgs=5, tot_recv_msgs=0, tot_send_bytes ~ 500, tot_recv_bytes ~ 0

5: start_mclient: msz=2, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

6: start_mclient: msz=2, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

6: start_mclient: msz=2, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

8: start_mclient: msz=1, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

9: start_mclient: msz=1, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

9: start_mclient: tot_send_msgs=10, tot_recv_msgs=0

9: start_mclient: tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

9: Total transmit time is 9

9: Total lost packets 10 (100.000000%), total send dropped 0 (0.000000%)

9: Average round trip delay 0.000000 ms; min = 4294967295 ms, max = 0 ms

9: Average jitter -nan ms; min = 4294967295 ms, max = 0 ms

Checking on my Turn server, it looks like all the request passed in is successfully handled. And if I capture the packets it looks like Turn server is also sending back the packet but some how it is not received on the client side. Can I do something about this to make it work?

48: session 000000000000000003: user <myusername>: incoming packet SEND processed, success

48: read_client_connection:4008:start

48: read_client_connection: data.buffer=0x7fcc58018c9c, data.len=144

48: handle_turn_send:2581:start

48: handle_turn_send:2676:end

with 10 repetition.

user <myusername>: incoming packet REFRESH processed, success

51: write_client_connection:3802:start

51: write_client_connection: prepare to write to s 0x7fcc58029710

51: write_client_connection:3824:end

51: read_client_connection:4106:end

Thanks a lot for your help and time!

Justin

[Oleg Moskalenko]

You have to analyze your network topology - the firewall and NAT rules, etc.

Oleg

> --
> You received this message because you are subscribed to the Google Groups
> "TURN Server (Open-Source project)" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to
> turn-server-project-rfc57...@googlegroups.com.
> To post to this group, send email to
> turn-server-project...@googlegroups.com.
> Visit this group at
> https://groups.google.com/group/turn-server-project-rfc5766-turn-server.
> For more options, visit https://groups.google.com/d/optout.

[Frederik]

Justin, have you been able to fix this problem? Having similar issues right now…

> turn-server-project-rfc5766-turn-server+unsubscribe@googlegroups.com.

> To post to this group, send email to

> turn-server-project-rfc5766-turn-...@googlegroups.com.

[AndyWold]

Have you been able to fix this problem? having similar issue :

3: success: 0x511b

4: Total connect time is 4

4: start_mclient: msz=2, tot_send_msgs=0, tot_recv_msgs=0, tot_send_bytes ~ 0, tot_recv_bytes ~ 0

5: start_mclient: msz=2, tot_send_msgs=0, tot_recv_msgs=0, tot_send_bytes ~ 0, tot_recv_bytes ~ 0

6: start_mclient: msz=2, tot_send_msgs=0, tot_recv_msgs=0, tot_send_bytes ~ 0, tot_recv_bytes ~ 0

7: start_mclient: msz=2, tot_send_msgs=5, tot_recv_msgs=0, tot_send_bytes ~ 500, tot_recv_bytes ~ 0

8: start_mclient: msz=2, tot_send_msgs=9, tot_recv_msgs=0, tot_send_bytes ~ 900, tot_recv_bytes ~ 0

9: start_mclient: msz=2, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

10: start_mclient: msz=2, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

11: start_mclient: msz=2, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

12: start_mclient: msz=2, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

13: start_mclient: msz=2, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

14: start_mclient: msz=2, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

15: start_mclient: msz=2, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

16: start_mclient: msz=2, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

16: done, connection 0x7f6442c1b010 closed.

17: start_mclient: msz=1, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

18: start_mclient: msz=1, tot_send_msgs=10, tot_recv_msgs=0, tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

18: done, connection 0x1061600 closed.

18: start_mclient: tot_send_msgs=10, tot_recv_msgs=0

18: start_mclient: tot_send_bytes ~ 1000, tot_recv_bytes ~ 0

18: Total transmit time is 14

18: Total lost packets 10 (100.000000%), total send dropped 0 (0.000000%)

18: Average round trip delay 0.000000 ms; min = 4294967295 ms, max = 0 ms

18: Average jitter -nan ms; min = 4294967295 ms, max = 0 ms