IT support for my family using TurboVNC over the internet..?

[Shoe Off Head]

Hi,

I always did IT support on location for my extended family for the last decade. I am currently abroad and cannot visit due to the current travel restrictions :(

So I am looking to do the computer support remotely. My family has Windows and OSX equally and one runs Linux.

1st hurdle: Install. I would prefer telling them to open a console and paste in a single command to download and install TurboVNC. Done. Also the server should be available after restart. Is all of this possible? (I could host tailor-made install packages if this would help)

2nd hurdle: connect via the internet. I only used TurboVNC in my LAN so I have no clue how it works? How to get the IP of my families PCs to connect to? Is there a good guide on how to do this? What different options one has (direct, ssh, etc.)? How to retrieve the server IP? Router problems, etc.

[DRC]

What you seem to want is a solution that will remotely share the
physical display of macOS, Windows, and Linux machines.  That isn't what
TurboVNC does.  TurboVNC's primary purpose is to provide high-speed
on-demand remote access for Linux/Un*x technical computing applications,
particularly 3D or video applications, running on large-scale multi-user
shared servers that typically don't even have physical displays.  We
don't provide a macOS or Windows server at all, and our Linux server is
a multi-session virtual X server, not a single-session "screen scraper"
that would allow you to share the physical display.

[Shoe Off Head]

Oh. I only ever used in on Linux but saw packages for OSX and Windows. Just the viewer it seems.

Most PCs (Win/OSX) I want to help with only have a single user account. I would prefer not to share the physical display and mouse-pointer but technically it's probably not possible to have two separate sessions using the same user account - so my family members should take a break while I am connected remotely I guess.

Are there any software solutions that you can recommend, which have a server on Windows/OSX and have a viewer for Linux? As mentioned in the first post, if I can tell them open a console and paste in the following command, it will download and install everything and it will auto-start after reboot, this would be really ideal. Graphical multi-step installers were always a problem for them in the past.

[DRC]

NoMachine might do what you want.  I can't speak to how it is installed, but most graphical installers can be scripted.

DRC

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