Tunnelblick stuck on yellow status

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Tara MV

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Oct 9, 2023, 1:18:23 PM10/9/23
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I'm trying to help a colleague set up Tunnelblick on his new Mac Studio OS Sonoma, and we are unable to get past this yellow error screen. We have the correct configurations.

Anyone ay idea how to resolve the connection? Screnshots attached.
Image_20231009_130154_272.jpeg
Image_20231009_130154_119.jpeg

Tunnelblick developer

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Oct 9, 2023, 1:59:16 PM10/9/23
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Please post the diagnostic info obtained by following the instructions at Read Before You Post.

Tara MV

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Oct 10, 2023, 10:01:21 AM10/10/23
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*Tunnelblick: macOS 14.0 (23A344); Tunnelblick 3.8.8d (build 5779); prior version 4.0.0beta09 (build 5890); Admin user
git commit 85e5c2eda41b9d2367be4e51c90a649ffef3f887 + uncommitted changes:
?? ../third_party/sources/IOUserEthernetController.h
The Tunnelblick.app process is not being translated (arm64)
System Integrity Protection is enabled
Model: Mac14,13

Configuration mvtvpn20190324

"Sanitized" condensed configuration file for /Users/kristofersmacstudio/Library/Application Support/Tunnelblick/Configurations/mvtvpn20190324.tblk:

client
dev tap
proto udp
remote 75.144.158.65 12974
resolv-retry infinite
nobind
persist-key
persist-tun
ca ca.crt
cert client.crt
key client.key
cipher AES-128-CBC
comp-lzo
verb 0


================================================================================

Files in mvtvpn20190324.tblk:
      Contents/Resources/cli….crt
      Contents/Resources/ca.crt
      Contents/Resources/config.ovpn
      Contents/Resources/cli….key

================================================================================

Tunnelblick Kext Policy Data:

net.tunnelblick.tun|Z2SG5H3HC8|Jonathan Bullard|1|1
net.tunnelblick.tap|Z2SG5H3HC8|Jonathan Bullard|1|1

================================================================================

Configuration preferences:

-notOKToCheckThatIPAddressDidNotChangeAfterConnection = 0
-lastConnectionSucceeded = 0

================================================================================

Wildcard preferences:

-notOKToCheckThatIPAddressDidNotChangeAfterConnection = 0

================================================================================

Program preferences:

launchAtNextLogin = 1
menuIconSet = 3.3.TBMenuIcons
tunnelblickVersionHistory = (
    "3.8.8d (build 5779)",
    "4.0.0beta09 (build 5890)",
    "3.8.8d (build 5779)",
    "4.0.0beta09 (build 5890)",
    "3.8.8c (build 5778)",
    "3.8.8a (build 5776)",
    "3.8.7a (build 5770)",
    "3.8.6beta04 (build 5705)",
    "3.8.6beta03 (build 5700)"
)
lastLaunchTime = 718564910.7477961
lastLanguageAtLaunchWasRTL = 0
dateLastRequestedEmailCrashReports = 2021-06-17 23:36:56 +0000
connectionWindowDisplayCriteria = showWhenConnecting
maxLogDisplaySize = 102400
keyboardShortcutIndex = 1
updateCheckAutomatically = 1
NSWindow Frame SettingsSheetWindow = 5 72 829 548 0 0 1920 1055
NSWindow Frame ConnectingWindow = 765 646 389 217 0 0 1920 1055
NSWindow Frame SUStatusFrame = 640 675 400 135 0 0 1680 1025
NSWindow Frame SUUpdateAlert = 530 482 620 392 0 0 1680 1025
detailsWindowFrameVersion = 5779
detailsWindowFrame = {{40, 303}, {760, 635}}
detailsWindowLeftFrame = {{0, 0}, {136.5, 515}}
detailsWindowViewIndex = 0
detailsWindowConfigurationsTabIdentifier = log
leftNavSelectedDisplayName = mvtvpn20190324
AdvancedWindowTabIdentifier = connectingAndDisconnecting
haveDealtWithOldTunTapPreferences = 1
haveDealtWithAlwaysShowLoginWindow = 1
haveDealtWithOldLoginItem = 1
haveDealtWithAfterDisconnect = 1
SUEnableAutomaticChecks = 1
SUScheduledCheckInterval = 86400
SULastCheckTime = 2023-10-09 17:21:50 +0000
SUHasLaunchedBefore = 1
SUSkippedVersion = 5779

================================================================================

Forced preferences:

(None)

================================================================================

Deployed forced preferences:

(None)

================================================================================

Tunnelblick developer

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Oct 10, 2023, 5:16:09 PM10/10/23
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Tara, the Diagnostic Info was cut off before the log and other information that is needed. Please try again.

Tara Kenny

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Oct 10, 2023, 7:38:32 PM10/10/23
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Thanks. I will try to get it from the colleague I am trying to help. 🙌

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Tara Kenny

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Oct 11, 2023, 9:35:58 AM10/11/23
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Hi,
Here is the diagnostic from today's export. Also a screenshot of the error message in the Tunnelblick interface.
Thank you for helping.

- - - - - - - 

lastLaunchTime = 718717562.285103

lastLanguageAtLaunchWasRTL = 0

dateLastRequestedEmailCrashReports = 2021-06-17 23:36:56 +0000

connectionWindowDisplayCriteria = showWhenConnecting

maxLogDisplaySize = 102400

keyboardShortcutIndex = 1

updateCheckAutomatically = 1

NSWindow Frame SettingsSheetWindow = 5 72 829 548 0 0 1920 1055 

NSWindow Frame ConnectingWindow = 765 646 389 217 0 0 1920 1055 

NSWindow Frame SUStatusFrame = 640 675 400 135 0 0 1680 1025 

NSWindow Frame SUUpdateAlert = 530 482 620 392 0 0 1680 1025 

detailsWindowFrameVersion = 5779

detailsWindowFrame = {{94, 278}, {1129, 672}}

detailsWindowLeftFrame = {{0, 0}, {206.5, 552}}

detailsWindowViewIndex = 0

detailsWindowConfigurationsTabIdentifier = log

leftNavSelectedDisplayName = mvtvpn20190324

AdvancedWindowTabIdentifier = connectingAndDisconnecting

haveDealtWithOldTunTapPreferences = 1

haveDealtWithAlwaysShowLoginWindow = 1

haveDealtWithOldLoginItem = 1

haveDealtWithAfterDisconnect = 1

SUEnableAutomaticChecks = 1

SUScheduledCheckInterval = 86400

SULastCheckTime = 2023-10-11 11:46:02 +0000

SUHasLaunchedBefore = 1

SUSkippedVersion = 5779


================================================================================


Forced preferences:


(None)


================================================================================


Deployed forced preferences:


(None)


================================================================================


Tunnelblick Log:


2023-10-11 07:48:10.962342 *Tunnelblick: macOS 14.0 (23A344); Tunnelblick 3.8.8d (build 5779); prior version 4.0.0beta09 (build 5890)

2023-10-11 07:48:11.263394 *Tunnelblick: Attempting connection with mvtvpn20190324 using shadow copy; Set nameserver = 769; monitoring connection

2023-10-11 07:48:11.263901 *Tunnelblick: openvpnstart start mvtvpn20190324.tblk 58683 769 0 1 0 34652530 -ptADGNWradsgnw 2.5.9-openssl-1.1.1v <password>

2023-10-11 07:48:21.372745 *Tunnelblick: 


Could not start OpenVPN (openvpnstart returned with status #247)


Contents of the openvpnstart log:

openvpnstart log:

     Failed to load the tap kext; status = -603947007

     

     Failed to load the tap kext; status = -603947007

     

     Failed to load the tap kext; status = -603947007

     

     Failed to load the tap kext; status = -603947007

     

     Failed to load the tap kext; status = -603947007

     

     Unable to load net.tunnelblick.tun and/or net.tunnelblick.tap kexts in 5 tries. (It was not loaded even though the system said it was loaded.)


================================================================================


Down log:


(Not found)

================================================================================


Previous down log:


(Not found)

================================================================================


Network services:


An asterisk (*) denotes that a network service is disabled.

Ethernet

Thunderbolt Bridge

Wi-Fi


Wi-Fi Power (en1): On


================================================================================


ifconfig output:


lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384

options=1203<RXCSUM,TXCSUM,TXSTATUS,SW_TIMESTAMP>

inet 127.0.0.1 netmask 0xff000000

inet6 ::1 prefixlen 128 

inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1 

nd6 options=201<PERFORMNUD,DAD>

gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280

stf0: flags=0<> mtu 1280

anpi3: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=400<CHANNEL_IO>

ether b6:9e:f6:0d:4e:9f

media: none

status: inactive

anpi2: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=400<CHANNEL_IO>

ether b6:9e:f6:0d:4e:9e

media: none

status: inactive

anpi1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=400<CHANNEL_IO>

ether b6:9e:f6:0d:4e:9d

media: none

status: inactive

anpi0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=400<CHANNEL_IO>

ether b6:9e:f6:0d:4e:9c

media: none

status: inactive

en6: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=400<CHANNEL_IO>

ether b6:9e:f6:0d:4e:7c

nd6 options=201<PERFORMNUD,DAD>

media: none

status: inactive

en7: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=400<CHANNEL_IO>

ether b6:9e:f6:0d:4e:7d

nd6 options=201<PERFORMNUD,DAD>

media: none

status: inactive

en8: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=400<CHANNEL_IO>

ether b6:9e:f6:0d:4e:7e

nd6 options=201<PERFORMNUD,DAD>

media: none

status: inactive

en9: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=400<CHANNEL_IO>

ether b6:9e:f6:0d:4e:7f

nd6 options=201<PERFORMNUD,DAD>

media: none

status: inactive

en2: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500

options=460<TSO4,TSO6,CHANNEL_IO>

ether 36:c9:69:55:ca:40

media: autoselect <full-duplex>

status: inactive

en3: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500

options=460<TSO4,TSO6,CHANNEL_IO>

ether 36:c9:69:55:ca:44

media: autoselect <full-duplex>

status: inactive

en4: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500

options=460<TSO4,TSO6,CHANNEL_IO>

ether 36:c9:69:55:ca:48

media: autoselect <full-duplex>

status: inactive

en5: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500

options=460<TSO4,TSO6,CHANNEL_IO>

ether 36:c9:69:55:ca:4c

media: autoselect <full-duplex>

status: inactive

ap1: flags=8802<BROADCAST,SIMPLEX,MULTICAST> mtu 1500

options=400<CHANNEL_IO>

ether a6:fc:14:26:f3:64

media: autoselect

en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=6460<TSO4,TSO6,CHANNEL_IO,PARTIAL_CSUM,ZEROINVERT_CSUM>

ether a4:fc:14:26:f3:64

inet6 fe80::1427:a406:4037:d2da%en1 prefixlen 64 secured scopeid 0x11 

inet6 2601:18e:8201:6c00:1868:72c9:2a88:d8cf prefixlen 64 autoconf secured 

inet6 2601:18e:8201:6c00:7151:7f4d:adbb:148c prefixlen 64 deprecated autoconf temporary 

inet 10.0.0.185 netmask 0xffffff00 broadcast 10.0.0.255

inet6 2601:18e:8201:6c00::33ab prefixlen 64 dynamic 

inet6 2601:18e:8201:6c00:d098:1c48:c919:f242 prefixlen 64 deprecated autoconf temporary 

inet6 2601:18e:8201:6c00:98de:11d1:d8fb:a73a prefixlen 64 autoconf temporary 

nd6 options=201<PERFORMNUD,DAD>

media: autoselect

status: active

awdl0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=6460<TSO4,TSO6,CHANNEL_IO,PARTIAL_CSUM,ZEROINVERT_CSUM>

ether 4a:df:7b:a6:f2:cd

inet6 fe80::48df:7bff:fea6:f2cd%awdl0 prefixlen 64 scopeid 0x12 

nd6 options=201<PERFORMNUD,DAD>

media: autoselect

status: active

llw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=400<CHANNEL_IO>

ether 4a:df:7b:a6:f2:cd

inet6 fe80::48df:7bff:fea6:f2cd%llw0 prefixlen 64 scopeid 0x13 

nd6 options=201<PERFORMNUD,DAD>

media: autoselect

status: inactive

en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=567<RXCSUM,TXCSUM,VLAN_MTU,TSO4,TSO6,AV,CHANNEL_IO>

ether a4:fc:14:28:6e:dc

nd6 options=201<PERFORMNUD,DAD>

media: autoselect (none)

status: inactive

bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=63<RXCSUM,TXCSUM,TSO4,TSO6>

ether 36:c9:69:55:ca:40

Configuration:

id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0

maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200

root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0

ipfilter disabled flags 0x0

member: en2 flags=3<LEARNING,DISCOVER>

        ifmaxaddr 0 port 12 priority 0 path cost 0

member: en3 flags=3<LEARNING,DISCOVER>

        ifmaxaddr 0 port 13 priority 0 path cost 0

member: en4 flags=3<LEARNING,DISCOVER>

        ifmaxaddr 0 port 14 priority 0 path cost 0

member: en5 flags=3<LEARNING,DISCOVER>

        ifmaxaddr 0 port 15 priority 0 path cost 0

nd6 options=201<PERFORMNUD,DAD>

media: <unknown type>

status: inactive

utun0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1500

inet6 fe80::ecb3:3b9a:d6f:8485%utun0 prefixlen 64 scopeid 0x16 

nd6 options=201<PERFORMNUD,DAD>

utun1: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380

inet6 fe80::a4a9:b995:a5ec:7381%utun1 prefixlen 64 scopeid 0x17 

nd6 options=201<PERFORMNUD,DAD>

utun2: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 2000

inet6 fe80::6151:8c4d:eb6f:2d98%utun2 prefixlen 64 scopeid 0x18 

nd6 options=201<PERFORMNUD,DAD>

utun3: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1000

inet6 fe80::ce81:b1c:bd2c:69e%utun3 prefixlen 64 scopeid 0x19 

nd6 options=201<PERFORMNUD,DAD>

utun4: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1350

options=6460<TSO4,TSO6,CHANNEL_IO,PARTIAL_CSUM,ZEROINVERT_CSUM>

inet6 fe80::e382:c146:2585:9658%utun4 prefixlen 64 scopeid 0x1a 

nd6 options=201<PERFORMNUD,DAD>

utun5: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380

inet6 fe80::573f:c056:14ab:8266%utun5 prefixlen 64 scopeid 0x1b 

nd6 options=201<PERFORMNUD,DAD>

utun6: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380

inet6 fe80::cafd:89eb:a8b7:c6a9%utun6 prefixlen 64 scopeid 0x1c 

nd6 options=201<PERFORMNUD,DAD>


================================================================================


Non-Apple kexts that are loaded:


Index Refs Address            Size       Wired      Name (Version) UUID <Linked Against>


================================================================================


Quit Log:


2023-10-11 07:45:50.020706 applicationShouldTerminate: termination because of Quit; delayed until 'shutdownTunnelblick' finishes)

2023-10-11 07:45:50.032937 shutDownTunnelblick: started.

2023-10-11 07:45:50.033210 shutDownTunnelblick: Starting cleanup.

2023-10-11 07:45:50.033419 cleanup: Entering cleanup

2023-10-11 07:45:50.033564 cleanup aborted because Tunnelblick did not finish launching

2023-10-11 07:45:50.033696 shutDownTunnelblick: Cleanup finished.

2023-10-11 07:45:50.033831 Finished shutting down Tunnelblick; allowing termination


================================================================================


Traces Log:



================================================================================


Console Log:


Screenshot 2023-10-11 at 7.51.32 AM.png



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Tunnelblick developer

unread,
Oct 11, 2023, 9:56:56 AM10/11/23
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Have your user download and install Tunnelblick 3.8.8b from our Deprecated Downloads page. Installing over 3.8.8d will preserve configurations and settings.
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