Re: Tunnelblick won't connect anymore...

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Jonathan K. Bullard

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Sep 20, 2012, 6:58:13 AM9/20/12
to tunnelbli...@googlegroups.com, velo...@hotmail.com
This looks like a problem with the VPN server, so you should contact your VPN service provider. That is the organization to which you are (probably) paying a fee for VPN service. For more information, please see  Getting VPN Service.

Tunnelblick is just the free software that many VPN service providers recommend or supply to their customers. We do not provide VPN service, just software.

From the information you provided, it is not possible to determine your VPN service provider.

If you are having a problem with Tunnelblick, please include the following with your question.
  • the entire contents of the Tunnelblick log; and
  • the contents of your configuration file
Be sure to X out any sensitive information such as server IP addresses.

To get the Tunnelblick log on the Clipboard so you can paste it into an email:
  1. Click the Tunnelblick icon
  2. Click "VPN Details…"
  3. Select the "Configurations" panel if it is not already selected
  4. Select the configuration whose file you want to look at in the list on the left
  5. Select the "Log" tab if it is not already selected
  6. Click "Copy Log to Clipboard"

To put the contents of your configuration file on the Clipboard so you can paste it into an email, open it in TextEdit as follows:
  1. Click the Tunnelblick icon
  2. Click "VPN Details…"
  3. Select the "Configurations" panel if it is not already selected
  4. Select the configuration whose file you want to look at in the list on the left
  5. Click the little "gear" icon at the bottom of the list on the left
  6. Select "Edit OpenVPN Configuration File…" (or possibly "Examine OpenVPN Configuration File…").
In TextEdit you can Edit : Select All and then Edit : Copy to get the contents of the configuration file put into the clipboard.


On Thu, Sep 20, 2012 at 4:46 AM, Velolong <velo...@hotmail.com> wrote:
Hi there,

I do have some trouble to connect with tunnelblick the last four days (it was fine before).

I'm on Mac Snow Leopard, I tried different version of Tunnnelblick (from the lastest Beta version to the 3.1.7 version), I did try to check and/or uncheck different options (the "Set DNS" option, the "Monitor network activity" option), and did try different versions of OpenVPN (2.3-alpha, 2.2.1, etc.) but it still can not connect.

The log says 

2012-09-20 10:31:23 *Tunnelblick: Established communication with OpenVPN

2012-09-20 10:31:23 *Tunnelblick: Obtained VPN username and password from the Keychain

2012-09-20 10:31:23 OpenVPN 2.2.1 i386-apple-darwin10.8.0 [SSL] [LZO2] [PKCS11] [eurephia] built on Sep 12 2012

2012-09-20 10:31:23 MANAGEMENT: TCP Socket listening on 127.0.0.1:1337

2012-09-20 10:31:23 Need hold release from management interface, waiting...

2012-09-20 10:31:23 MANAGEMENT: Client connected from 127.0.0.1:1337

2012-09-20 10:31:23 MANAGEMENT: CMD 'pid'

2012-09-20 10:31:23 MANAGEMENT: CMD 'state on'

2012-09-20 10:31:23 MANAGEMENT: CMD 'state'

2012-09-20 10:31:23 MANAGEMENT: CMD 'bytecount 1'

2012-09-20 10:31:23 MANAGEMENT: CMD 'hold release'

2012-09-20 10:31:23 MANAGEMENT: CMD 'username "Auth" "blablabla"'

2012-09-20 10:31:23 MANAGEMENT: CMD 'password [...]'

2012-09-20 10:31:23 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts

2012-09-20 10:31:23 LZO compression initialized

2012-09-20 10:31:23 Control Channel MTU parms [ L:1574 D:138 EF:38 EB:0 ET:0 EL:0 ]

2012-09-20 10:31:23 Socket Buffers: R=[42080->65536] S=[9216->65536]

2012-09-20 10:31:23 MANAGEMENT: >STATE:1348129883,RESOLVE,,,


And then does not say anything anymore, while Tunnelblick tries desperately to connect, for hours....

Could you help me on this please ?

Best,

Velolong

 

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