AUTH: Received AUTH_FAILED control message

[Captjoshua]

Im having some trouble logging on with my mac. This is the my log I
get every time I log on, my username and password are correct and I
still get it. Please help!

Thanks
2011-03-03 08:17:33 *Tunnelblick: OS X 10.6.6; Tunnelblick 3.1.6
(build 2190.2392); OpenVPN 2.1.4
2011-03-03 08:17:39 *Tunnelblick: Attempting connection with acevpn-
premium-udp-faster - US; Set nameserver = 9; monitoring connection
2011-03-03 08:17:39 *Tunnelblick: /Applications/Tunnelblick.app/
Contents/Resources/openvpnstart start acevpn-premium-udp-faster\ -\
US.ovpn 1337 9 0 0 0 49
2011-03-03 08:17:39 OpenVPN 2.1.4 i386-apple-darwin10.5.0 [SSL] [LZO2]
[PKCS11] built on Dec 9 2010
2011-03-03 08:17:39 MANAGEMENT: TCP Socket listening on 127.0.0.1:1337
2011-03-03 08:17:39 Need hold release from management interface,
waiting...
2011-03-03 08:17:39 MANAGEMENT: Client connected from 127.0.0.1:1337
2011-03-03 08:17:39 *Tunnelblick: openvpnstart: /Applications/
Tunnelblick.app/Contents/Resources/openvpn --cd /Users/captjoshua/
Library/Application Support/Tunnelblick/Configurations --daemon --
management 127.0.0.1 1337 --config /Users/captjoshua/Library/
Application Support/Tunnelblick/Configurations/acevpn-premium-udp-
faster - US.ovpn --log /Library/Application Support/Tunnelblick/Logs/-
SUsers-Scaptjoshua-SLibrary-SApplication Support-STunnelblick-
SConfigurations-Sacevpn--premium--udp--faster -- US.ovpn.
9_0_0_0_49.1337.openvpn.log --management-query-passwords --management-
hold --script-security 2 --up /Applications/Tunnelblick.app/Contents/
Resources/client.2.up.tunnelblick.sh -m -w -d --down /Applications/
Tunnelblick.app/Contents/Resources/client.2.down.tunnelblick.sh -m -w -
d --up-restart
2011-03-03 08:17:40 MANAGEMENT: CMD 'pid'
2011-03-03 08:17:40 MANAGEMENT: CMD 'state on'
2011-03-03 08:17:40 MANAGEMENT: CMD 'state'
2011-03-03 08:17:40 MANAGEMENT: CMD 'hold release'
2011-03-03 08:17:40 MANAGEMENT: CMD 'username "Auth"
"20110301170711665798"'
2011-03-03 08:17:40 NOTE: --mute triggered...
2011-03-03 08:17:40 1 variation(s) on previous 5 message(s) suppressed
by --mute
2011-03-03 08:17:40 NOTE: the current --script-security setting may
allow this configuration to call user-defined scripts
2011-03-03 08:17:40 WARNING: file 'acevpn-user.key' is group or others
accessible
2011-03-03 08:17:40 LZO compression initialized
2011-03-03 08:17:40 Control Channel MTU parms [ L:1542 D:138 EF:38 EB:
0 ET:0 EL:0 ]
2011-03-03 08:17:40 Socket Buffers: R=[42080->65536] S=[9216->65536]
2011-03-03 08:17:40 Data Channel MTU parms [ L:1542 D:1450 EF:42 EB:
135 ET:0 EL:0 AF:3/1 ]
2011-03-03 08:17:40 Local Options hash (VER=V4): '41690919'
2011-03-03 08:17:40 Expected Remote Options hash (VER=V4): '530fdded'
2011-03-03 08:17:40 UDPv4 link local: [undef]
2011-03-03 08:17:40 UDPv4 link remote: 76.164.216.98:443
2011-03-03 08:17:40 MANAGEMENT: >STATE:1299169060,WAIT,,,
2011-03-03 08:17:40 MANAGEMENT: >STATE:1299169060,AUTH,,,
2011-03-03 08:17:40 TLS: Initial packet from 76.164.216.98:443,
sid=d927bd0e 72672eb1
2011-03-03 08:17:40 WARNING: this configuration may cache passwords in
memory -- use the auth-nocache option to prevent this
2011-03-03 08:17:40 VERIFY OK: depth=1, /C=AV/ST=AceVPN.com/
L=AceVPN.com/O=Ace_VPN/CN=acevpn-ca/emailAddress=m...@myhost.mydomain
2011-03-03 08:17:40 VERIFY OK: nsCertType=SERVER
2011-03-03 08:17:40 VERIFY OK: depth=0, /C=AV/ST=AceVPN.com/
L=AceVPN.com/O=Ace_VPN/CN=acevpn-server/
emailAddress=m...@myhost.mydomain
2011-03-03 08:17:40 WARNING: 'link-mtu' is used inconsistently,
local='link-mtu 1542', remote='link-mtu 1574'
2011-03-03 08:17:40 WARNING: 'tun-mtu' is used inconsistently,
local='tun-mtu 1500', remote='tun-mtu 1532'
2011-03-03 08:17:40 Data Channel Encrypt: Cipher 'BF-CBC' initialized
with 128 bit key
2011-03-03 08:17:40 Data Channel Encrypt: Using 160 bit message hash
'SHA1' for HMAC authentication
2011-03-03 08:17:40 Data Channel Decrypt: Cipher 'BF-CBC' initialized
with 128 bit key
2011-03-03 08:17:40 Data Channel Decrypt: Using 160 bit message hash
'SHA1' for HMAC authentication
2011-03-03 08:17:40 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-
AES256-SHA, 1024 bit RSA
2011-03-03 08:17:40 [acevpn-server] Peer Connection Initiated with
76.164.216.98:443
2011-03-03 08:17:40 *Tunnelblick: Obtained VPN username and password
from the Keychain
2011-03-03 08:17:41 MANAGEMENT: >STATE:1299169061,GET_CONFIG,,,
2011-03-03 08:17:43 SENT CONTROL [acevpn-server]:
'PUSH_REQUEST' (status=1)
2011-03-03 08:17:43 AUTH: Received AUTH_FAILED control message
2011-03-03 08:17:43 TCP/UDP: Closing socket
2011-03-03 08:17:43 SIGTERM[soft,auth-failure] received, process
exiting
2011-03-03 08:17:43 MANAGEMENT: >STATE:1299169063,EXITING,auth-
failure,,
2011-03-03 08:17:43 *Tunnelblick: Flushed the DNS cache
2011-03-03 08:19:57 *Tunnelblick: Attempting connection with acevpn-
premium-udp-faster - US; Set nameserver = 9; monitoring connection
2011-03-03 08:19:57 *Tunnelblick: /Applications/Tunnelblick.app/
Contents/Resources/openvpnstart start acevpn-premium-udp-faster\ -\
US.ovpn 1337 9 0 0 0 49
2011-03-03 08:19:57 OpenVPN 2.1.4 i386-apple-darwin10.5.0 [SSL] [LZO2]
[PKCS11] built on Dec 9 2010
2011-03-03 08:19:57 MANAGEMENT: TCP Socket listening on 127.0.0.1:1337
2011-03-03 08:19:57 Need hold release from management interface,
waiting...
2011-03-03 08:19:57 MANAGEMENT: Client connected from 127.0.0.1:1337
2011-03-03 08:19:57 MANAGEMENT: CMD 'pid'
2011-03-03 08:19:57 MANAGEMENT: CMD 'state on'
2011-03-03 08:19:57 MANAGEMENT: CMD 'state'
2011-03-03 08:19:57 MANAGEMENT: CMD 'hold release'
2011-03-03 08:19:57 MANAGEMENT: CMD 'username "Auth"
"20110301170711665798"'
2011-03-03 08:19:57 NOTE: --mute triggered...
2011-03-03 08:19:57 1 variation(s) on previous 5 message(s) suppressed
by --mute
2011-03-03 08:19:57 NOTE: the current --script-security setting may
allow this configuration to call user-defined scripts
2011-03-03 08:19:57 WARNING: file 'acevpn-user.key' is group or others
accessible
2011-03-03 08:19:57 LZO compression initialized
2011-03-03 08:19:57 Control Channel MTU parms [ L:1542 D:138 EF:38 EB:
0 ET:0 EL:0 ]
2011-03-03 08:19:57 Socket Buffers: R=[42080->65536] S=[9216->65536]
2011-03-03 08:19:57 Data Channel MTU parms [ L:1542 D:1450 EF:42 EB:
135 ET:0 EL:0 AF:3/1 ]
2011-03-03 08:19:57 Local Options hash (VER=V4): '41690919'
2011-03-03 08:19:57 Expected Remote Options hash (VER=V4): '530fdded'
2011-03-03 08:19:57 UDPv4 link local: [undef]
2011-03-03 08:19:57 UDPv4 link remote: 76.164.216.98:443
2011-03-03 08:19:57 MANAGEMENT: >STATE:1299169197,WAIT,,,
2011-03-03 08:19:57 MANAGEMENT: >STATE:1299169197,AUTH,,,
2011-03-03 08:19:57 TLS: Initial packet from 76.164.216.98:443,
sid=6bddddbf 136cb4c0
2011-03-03 08:19:57 WARNING: this configuration may cache passwords in
memory -- use the auth-nocache option to prevent this
2011-03-03 08:19:57 VERIFY OK: depth=1, /C=AV/ST=AceVPN.com/
L=AceVPN.com/O=Ace_VPN/CN=acevpn-ca/emailAddress=m...@myhost.mydomain
2011-03-03 08:19:57 VERIFY OK: nsCertType=SERVER
2011-03-03 08:19:57 VERIFY OK: depth=0, /C=AV/ST=AceVPN.com/
L=AceVPN.com/O=Ace_VPN/CN=acevpn-server/
emailAddress=m...@myhost.mydomain
2011-03-03 08:19:57 *Tunnelblick: openvpnstart: /Applications/
Tunnelblick.app/Contents/Resources/openvpn --cd /Users/captjoshua/
Library/Application Support/Tunnelblick/Configurations --daemon --
management 127.0.0.1 1337 --config /Users/captjoshua/Library/
Application Support/Tunnelblick/Configurations/acevpn-premium-udp-
faster - US.ovpn --log /Library/Application Support/Tunnelblick/Logs/-
SUsers-Scaptjoshua-SLibrary-SApplication Support-STunnelblick-
SConfigurations-Sacevpn--premium--udp--faster -- US.ovpn.
9_0_0_0_49.1337.openvpn.log --management-query-passwords --management-
hold --script-security 2 --up /Applications/Tunnelblick.app/Contents/
Resources/client.2.up.tunnelblick.sh -m -w -d --down /Applications/
Tunnelblick.app/Contents/Resources/client.2.down.tunnelblick.sh -m -w -
d --up-restart
2011-03-03 08:19:57 *Tunnelblick: Obtained VPN username and password
from the Keychain
2011-03-03 08:19:58 WARNING: 'link-mtu' is used inconsistently,
local='link-mtu 1542', remote='link-mtu 1574'
2011-03-03 08:19:58 WARNING: 'tun-mtu' is used inconsistently,
local='tun-mtu 1500', remote='tun-mtu 1532'
2011-03-03 08:19:58 Data Channel Encrypt: Cipher 'BF-CBC' initialized
with 128 bit key
2011-03-03 08:19:58 Data Channel Encrypt: Using 160 bit message hash
'SHA1' for HMAC authentication
2011-03-03 08:19:58 Data Channel Decrypt: Cipher 'BF-CBC' initialized
with 128 bit key
2011-03-03 08:19:58 Data Channel Decrypt: Using 160 bit message hash
'SHA1' for HMAC authentication
2011-03-03 08:19:58 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-
AES256-SHA, 1024 bit RSA
2011-03-03 08:19:58 [acevpn-server] Peer Connection Initiated with
76.164.216.98:443
2011-03-03 08:19:59 MANAGEMENT: >STATE:1299169199,GET_CONFIG,,,
2011-03-03 08:20:00 SENT CONTROL [acevpn-server]:
'PUSH_REQUEST' (status=1)
2011-03-03 08:20:00 AUTH: Received AUTH_FAILED control message
2011-03-03 08:20:00 TCP/UDP: Closing socket
2011-03-03 08:20:00 SIGTERM[soft,auth-failure] received, process
exiting
2011-03-03 08:20:00 MANAGEMENT: >STATE:1299169200,EXITING,auth-
failure,,
2011-03-03 08:20:01 *Tunnelblick: Flushed the DNS cache

[jkbull...gmail.com]

Each time I've seen this, it has always been an incorrect username or
password. Since they are stored in the Keychain and taken from there
automatically by Tunnelblick, if Tunnelblick is not asking you if you
want to try with a different username and password, you'll have to
remove the two items (username and password are stored separately)
manually.

Launch /Application/Utilities/Keychain Access, and look for entries
with names beginning with "Tunnelblick", and delete all of them. Then
try to connect again.

> L=AceVPN.com/O=Ace_VPN/CN=acevpn-ca/emailAddress...@myhost.mydomain

> 2011-03-03 08:17:40 VERIFY OK: nsCertType=SERVER
> 2011-03-03 08:17:40 VERIFY OK: depth=0, /C=AV/ST=AceVPN.com/
> L=AceVPN.com/O=Ace_VPN/CN=acevpn-server/

> emailAddress...@myhost.mydomain

> L=AceVPN.com/O=Ace_VPN/CN=acevpn-ca/emailAddress...@myhost.mydomain

> 2011-03-03 08:19:57 VERIFY OK: nsCertType=SERVER
> 2011-03-03 08:19:57 VERIFY OK: depth=0, /C=AV/ST=AceVPN.com/
> L=AceVPN.com/O=Ace_VPN/CN=acevpn-server/

> emailAddress...@myhost.mydomain