Problems connecting to VPN via High Sierra

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Rick Baray

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Nov 18, 2017, 3:32:20 PM11/18/17
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Hello.

I have attempted the resolutions I saw discussed in the forum but have not been able to fix the issue. I am able to connect at times and then suddenly I stop receiving a data feed and have to disconnect. Other times it says my login credentials are invalid and won't even let me connect. I am not an expert the least bit when it comes to VPN, so your help is appreciated. I am posting my log below for your reference.

*Tunnelblick: OS X 10.13.1; Tunnelblick 3.7.5beta02 (build 4930); prior version 3.7.4a (build 4920); Admin user
git commit 75f291af9e98a34e5e9ef3e2a667cd5590c08dd1


Configuration us.protonvpn.com.udp1194

"Sanitized" condensed configuration file for /Users/rickbaray/Library/Application Support/Tunnelblick/Configurations/us.protonvpn.com.udp1194.tblk:

client
dev tun
proto udp
remote us.protonvpn.com 1194
remote-random
resolv-retry infinite
nobind
cipher AES-256-CBC
auth SHA512
comp-lzo
verb 3
tun-mtu 1500
tun-mtu-extra 32
mssfix 1450
persist-key
persist-tun
ping 15
ping-restart 0
ping-timer-rem
reneg-sec 0
remote-cert-tls server
auth-user-pass
pull
fast-io
<ca>
[Security-related line(s) omitted]
</ca>
key-direction 1
<tls-auth>
[Security-related line(s) omitted]
</tls-auth>


================================================================================

Non-Apple kexts that are loaded:

Index Refs Address            Size       Wired      Name (Version) UUID <Linked Against>
  162    0 0xffffff7f85868000 0x7000     0x7000     com.McAfee.kext.AppProtection (3.8.1) 14672752-9F4B-33B4-B3D3-D934180E9EAF <4 1>
  163    0 0xffffff7f8586f000 0xf000     0xf000     com.McAfee.AVKext (1) 7E2429B7-3AB9-350C-82A2-EC8F281A5A3E <4 1>

================================================================================

There are no unusual files in us.protonvpn.com.udp1194.tblk

================================================================================

Configuration preferences:

-lastConnectionSucceeded = 1

================================================================================

Wildcard preferences:


================================================================================

Program preferences:

delayBeforeIPAddressCheckAfterConnection = 10
launchAtNextLogin = 1
notOKToCheckThatIPAddressDidNotChangeAfterConnection = 0
tunnelblickVersionHistory = (
    "3.7.5beta02 (build 4930)",
    "3.7.4a (build 4920)",
    "3.7.4 (build 4900)",
    "3.7.3 (build 4880)",
    "3.7.2a (build 4851)"
)
statusDisplayNumber = 0
lastLaunchTime = 532728639.830802
lastLanguageAtLaunchWasRTL = 0
connectionWindowDisplayCriteria = showWhenConnecting
maxLogDisplaySize = 102400
lastConnectedDisplayName = us.protonvpn.com.udp1194
keyboardShortcutIndex = 1
namedCredentialsThatAllConfigurationsUse = Common
updateCheckAutomatically = 1
updateCheckBetas = 1
NSWindow Frame SettingsSheetWindow = 330 242 829 524 0 0 1440 877 
NSWindow Frame ConnectingWindow = 535 412 412 297 0 0 1440 877 
NSWindow Frame SUStatusFrame = 520 561 400 129 0 0 1440 877 
NSWindow Frame SUUpdateAlert = 410 363 620 392 0 0 1440 877 
detailsWindowFrameVersion = 4920
detailsWindowFrame = {{260, 306}, {920, 468}}
detailsWindowLeftFrame = {{0, 0}, {165, 350}}
detailsWindowViewIndex = 0
detailsWindowConfigurationsTabIdentifier = log
leftNavSelectedDisplayName = us.protonvpn.com.udp1194
AdvancedWindowTabIdentifier = connectingAndDisconnecting
haveDealtWithOldTunTapPreferences = 1
haveDealtWithOldLoginItem = 1
SUEnableAutomaticChecks = 1
SUScheduledCheckInterval = 86400
SUSendProfileInfo = 1
SULastCheckTime = 2017-11-18 20:10:40 +0000
SULastProfileSubmissionDate = 2017-11-11 21:07:55 +0000
SUHasLaunchedBefore = 1
WebKitDefaultFontSize = 16
WebKitStandardFont = Times
askedUserIfOKToCheckThatIPAddressDidNotChangeAfterConnection = 1
haveDealtWithSparkle1dot5b6 = 1
updateSendProfileInfo = 1

================================================================================

Tunnelblick Log:

*Tunnelblick: OS X 10.13.1; Tunnelblick 3.7.5beta02 (build 4930); prior version 3.7.4a (build 4920)
2017-11-18 21:20:47 *Tunnelblick: Attempting connection with us.protonvpn.com.udp1194 using shadow copy; Set nameserver = 769; monitoring connection
2017-11-18 21:20:47 *Tunnelblick: openvpnstart start us.protonvpn.com.udp1194.tblk 1339 769 0 1 0 1065264 -ptADGNWradsgnw 2.3.18-libressl-2.6.2
2017-11-18 21:20:47 *Tunnelblick: openvpnstart log:
     OpenVPN started successfully. Command used to start OpenVPN (one argument per displayed line):
     
          /Applications/Tunnelblick.app/Contents/Resources/openvpn/openvpn-2.3.18-libressl-2.6.2/openvpn
          --daemon
          --log
          /Library/Application Support/Tunnelblick/Logs/-SUsers-Srickbaray-SLibrary-SApplication Support-STunnelblick-SConfigurations-Sus.protonvpn.com.udp1194.tblk-SContents-SResources-Sconfig.ovpn.769_0_1_0_1065264.1339.openvpn.log
          --cd
          /Library/Application Support/Tunnelblick/Users/rickbaray/us.protonvpn.com.udp1194.tblk/Contents/Resources
          --setenv
          IV_GUI_VER
          "net.tunnelblick.tunnelblick 4930 3.7.5beta02 (build 4930)"
          --verb
          3
          --config
          /Library/Application Support/Tunnelblick/Users/rickbaray/us.protonvpn.com.udp1194.tblk/Contents/Resources/config.ovpn
          --verb
          3
          --cd
          /Library/Application Support/Tunnelblick/Users/rickbaray/us.protonvpn.com.udp1194.tblk/Contents/Resources
          --management
          127.0.0.1
          1339
          --management-query-passwords
          --management-hold
          --script-security
          2
          --up
          /Applications/Tunnelblick.app/Contents/Resources/client.up.tunnelblick.sh -9 -d -f -m -w -ptADGNWradsgnw
          --down
          /Applications/Tunnelblick.app/Contents/Resources/client.down.tunnelblick.sh -9 -d -f -m -w -ptADGNWradsgnw

2017-11-18 21:20:47 OpenVPN 2.3.18 x86_64-apple-darwin [SSL (OpenSSL)] [LZO] [PKCS11] [MH] [IPv6] built on Nov 10 2017
2017-11-18 21:20:47 library versions: LibreSSL 2.6.2, LZO 2.10
2017-11-18 21:20:47 MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:1339
2017-11-18 21:20:47 Need hold release from management interface, waiting...
2017-11-18 21:20:47 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:1339
2017-11-18 21:20:47 *Tunnelblick: openvpnstart starting OpenVPN
2017-11-18 21:20:48 *Tunnelblick: Established communication with OpenVPN
2017-11-18 21:20:48 MANAGEMENT: CMD 'pid'
2017-11-18 21:20:48 MANAGEMENT: CMD 'state on'
2017-11-18 21:20:48 MANAGEMENT: CMD 'state'
2017-11-18 21:20:48 MANAGEMENT: CMD 'bytecount 1'
2017-11-18 21:20:48 MANAGEMENT: CMD 'hold release'
2017-11-18 21:20:56 MANAGEMENT: CMD 'username "Auth" "**********"'
2017-11-18 21:20:56 MANAGEMENT: CMD 'password [...]'
2017-11-18 21:20:56 WARNING: --ping should normally be used with --ping-restart or --ping-exit
2017-11-18 21:20:56 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
2017-11-18 21:20:56 Control Channel Authentication: tls-auth using INLINE static key file
2017-11-18 21:20:56 Outgoing Control Channel Authentication: Using 512 bit message hash 'SHA512' for HMAC authentication
2017-11-18 21:20:56 Incoming Control Channel Authentication: Using 512 bit message hash 'SHA512' for HMAC authentication
2017-11-18 21:20:56 Socket Buffers: R=[196724->196724] S=[9216->9216]
2017-11-18 21:20:56 MANAGEMENT: >STATE:1511036456,RESOLVE,,,
2017-11-18 21:20:56 UDPv4 link local: [undef]
2017-11-18 21:20:56 UDPv4 link remote: [AF_INET]209.58.129.98:1194
2017-11-18 21:20:56 MANAGEMENT: >STATE:1511036456,WAIT,,,
2017-11-18 21:20:56 MANAGEMENT: >STATE:1511036456,AUTH,,,
2017-11-18 21:20:56 TLS: Initial packet from [AF_INET]209.58.129.98:1194, sid=cec54dd7 20812b76
2017-11-18 21:20:56 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
2017-11-18 21:20:56 VERIFY OK: depth=2, C=CH, O=ProtonVPN AG, CN=ProtonVPN Root CA
2017-11-18 21:20:56 VERIFY OK: depth=1, C=CH, O=ProtonVPN AG, CN=ProtonVPN Intermediate CA 1
2017-11-18 21:20:56 Validating certificate key usage
2017-11-18 21:20:56 ++ Certificate has key usage  00a0, expects 00a0
2017-11-18 21:20:56 VERIFY KU OK
2017-11-18 21:20:56 Validating certificate extended key usage
2017-11-18 21:20:56 ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
2017-11-18 21:20:56 VERIFY EKU OK
2017-11-18 21:20:56 VERIFY OK: depth=0, CN=us-ca-02.protonvpn.com
2017-11-18 21:20:58 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
2017-11-18 21:20:58 Data Channel Encrypt: Using 512 bit message hash 'SHA512' for HMAC authentication
2017-11-18 21:20:58 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
2017-11-18 21:20:58 Data Channel Decrypt: Using 512 bit message hash 'SHA512' for HMAC authentication
2017-11-18 21:20:58 Control Channel: TLSv1.2, cipher TLSv1/SSLv3 ECDHE-RSA-AES256-GCM-SHA384, 2048 bit RSA
2017-11-18 21:20:58 [us-ca-02.protonvpn.com] Peer Connection Initiated with [AF_INET]209.58.129.98:1194
2017-11-18 21:20:59 MANAGEMENT: >STATE:1511036459,GET_CONFIG,,,
2017-11-18 21:21:00 SENT CONTROL [us-ca-02.protonvpn.com]: 'PUSH_REQUEST' (status=1)
2017-11-18 21:21:00 PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.8.8.1,sndbuf 524288,rcvbuf 524288,explicit-exit-notify,route-gateway 10.8.8.1,topology subnet,ping 60,ping-restart 180,ifconfig 10.8.8.18 255.255.255.0,peer-id 11'
2017-11-18 21:21:00 OPTIONS IMPORT: timers and/or timeouts modified
2017-11-18 21:21:00 OPTIONS IMPORT: explicit notify parm(s) modified
2017-11-18 21:21:00 OPTIONS IMPORT: --sndbuf/--rcvbuf options modified
2017-11-18 21:21:00 Socket Buffers: R=[196724->524288] S=[9216->524288]
2017-11-18 21:21:00 OPTIONS IMPORT: --ifconfig/up options modified
2017-11-18 21:21:00 OPTIONS IMPORT: route options modified
2017-11-18 21:21:00 OPTIONS IMPORT: route-related options modified
2017-11-18 21:21:00 OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified
2017-11-18 21:21:00 OPTIONS IMPORT: peer-id set
2017-11-18 21:21:00 OPTIONS IMPORT: adjusting link_mtu to 1637
2017-11-18 21:21:00 Opening utun (connect(AF_SYS_CONTROL)): Resource busy
2017-11-18 21:21:00 Opening utun (connect(AF_SYS_CONTROL)): Resource busy
2017-11-18 21:21:00 Opened utun device utun2
2017-11-18 21:21:00 do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0
2017-11-18 21:21:00 MANAGEMENT: >STATE:1511036460,ASSIGN_IP,,10.8.8.18,
2017-11-18 21:21:00 /sbin/ifconfig utun2 delete
                                        ifconfig: ioctl (SIOCDIFADDR): Can't assign requested address
2017-11-18 21:21:00 NOTE: Tried to delete pre-existing tun/tap instance -- No Problem if failure
2017-11-18 21:21:00 /sbin/ifconfig utun2 10.8.8.18 10.8.8.18 netmask 255.255.255.0 mtu 1500 up
2017-11-18 21:21:00 /sbin/route add -net 10.8.8.0 10.8.8.18 255.255.255.0
                                        add net 10.8.8.0: gateway 10.8.8.18
2017-11-18 21:21:00 /Applications/Tunnelblick.app/Contents/Resources/client.up.tunnelblick.sh -9 -d -f -m -w -ptADGNWradsgnw utun2 1500 1637 10.8.8.18 255.255.255.0 init
                                        **********************************************
                                        Start of output from client.up.tunnelblick.sh
                                        Disabled IPv6 for 'iPhone USB'
                                        Disabled IPv6 for 'iPad USB'
                                        Disabled IPv6 for 'Wi-Fi'
                                        Disabled IPv6 for 'Thunderbolt Ethernet Slot 1'
                                        Retrieved from OpenVPN: name server(s) [ 10.8.8.1 ], search domain(s) [  ] and SMB server(s) [  ] and using default domain name [ openvpn ]
                                        Not aggregating ServerAddresses because running on OS X 10.6 or higher
                                        Setting search domains to 'openvpn' because running under OS X 10.6 or higher and the search domains were not set manually (or are allowed to be changed) and 'Prepend domain name to search domains' was not selected
                                        Saved the DNS and SMB configurations so they can be restored
                                        Changed DNS ServerAddresses setting from '192.168.0.1' to '10.8.8.1'
                                        Changed DNS SearchDomains setting from '' to 'openvpn'
                                        Changed DNS DomainName setting from '' to 'openvpn'
                                        Did not change SMB NetBIOSName setting of ''
                                        Did not change SMB Workgroup setting of ''
                                        Did not change SMB WINSAddresses setting of ''
                                        DNS servers '10.8.8.1' will be used for DNS queries when the VPN is active
                                        NOTE: The DNS servers do not include any free public DNS servers known to Tunnelblick. This may cause DNS queries to fail or be intercepted or falsified even if they are directed through the VPN. Specify only known public DNS servers or DNS servers located on the VPN network to avoid such problems.
                                        Flushed the DNS cache via dscacheutil
                                        /usr/sbin/discoveryutil not present. Not flushing the DNS cache via discoveryutil
                                        Notified mDNSResponder that the DNS cache was flushed
                                        Setting up to monitor system configuration with process-network-changes
                                        End of output from client.up.tunnelblick.sh
                                        **********************************************
2017-11-18 21:21:04 *Tunnelblick: No 'connected.sh' script to execute
2017-11-18 21:21:04 /sbin/route add -net 209.58.129.98 192.168.0.1 255.255.255.255
                                        add net 209.58.129.98: gateway 192.168.0.1
2017-11-18 21:21:04 /sbin/route add -net 0.0.0.0 10.8.8.1 128.0.0.0
                                        add net 0.0.0.0: gateway 10.8.8.1
2017-11-18 21:21:04 /sbin/route add -net 128.0.0.0 10.8.8.1 128.0.0.0
                                        add net 128.0.0.0: gateway 10.8.8.1
2017-11-18 21:21:04 Initialization Sequence Completed
2017-11-18 21:21:04 MANAGEMENT: >STATE:1511036464,CONNECTED,SUCCESS,10.8.8.18,209.58.129.98
2017-11-18 21:21:09 *Tunnelblick process-network-changes: A system configuration change was ignored
2017-11-18 21:21:16 *Tunnelblick: This computer's apparent public IP address changed from 46.27.119.134 before connection to 209.58.129.98 after connection
2017-11-18 21:25:48 *Tunnelblick process-network-changes: A system configuration change was ignored

================================================================================

"Sanitized" full configuration file

# ==============================================================================
# Copyright (c) 2016-2017 ProtonVPN A.G. (Switzerland)
#
# The MIT License (MIT)
#
# Permission is hereby granted, free of charge, to any person obtaining a copy
# of this software and associated documentation files (the "Software"), to deal
# in the Software without restriction, including without limitation the rights
# to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
# copies of the Software, and to permit persons to whom the Software is
# furnished to do so, subject to the following conditions:
#
# The above copyright notice and this permission notice shall be included in all
# copies or substantial portions of the Software.
#
# THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
# IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
# FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
# AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
# LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR # OTHERWISE, ARISING
# FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS
# IN THE SOFTWARE.
# ==============================================================================

client
dev tun
proto udp

remote us.protonvpn.com 1194

remote-random
resolv-retry infinite
nobind
cipher AES-256-CBC
auth SHA512
comp-lzo
verb 3

tun-mtu 1500
tun-mtu-extra 32
mssfix 1450
persist-key
persist-tun

ping 15
ping-restart 0
ping-timer-rem
reneg-sec 0

remote-cert-tls server
auth-user-pass
pull
fast-io


<ca>
 [Security-related line(s) omitted]
</ca>

key-direction 1
<tls-auth>
 [Security-related line(s) omitted]
</tls-auth>



================================================================================

ifconfig output:

lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
options=1203<RXCSUM,TXCSUM,TXSTATUS,SW_TIMESTAMP>
inet 127.0.0.1 netmask 0xff000000 
inet6 ::1 prefixlen 128 
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1 
nd6 options=201<PERFORMNUD,DAD>
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
XHC0: flags=0<> mtu 0
XHC20: flags=0<> mtu 0
XHC1: flags=0<> mtu 0
en5: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether ac:de:48:00:11:22 
inet6 fe80::aede:48ff:fe00:1122%en5 prefixlen 64 scopeid 0x7 
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
en3: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=60<TSO4,TSO6>
ether 7a:00:88:2a:aa:01 
media: autoselect <full-duplex>
status: inactive
en1: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=60<TSO4,TSO6>
ether 7a:00:88:2a:aa:00 
media: autoselect <full-duplex>
status: inactive
en4: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=60<TSO4,TSO6>
ether 7a:00:88:2a:aa:05 
media: autoselect <full-duplex>
status: inactive
en2: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=60<TSO4,TSO6>
ether 7a:00:88:2a:aa:04 
media: autoselect <full-duplex>
status: inactive
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 8c:85:90:1b:56:7b 
inet 192.168.0.155 netmask 0xffffff00 broadcast 192.168.0.255
inet6 fe80::83a:71b0:c4e6:8a7b%en0 prefixlen 64 secured scopeid 0xc 
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304
ether 0e:85:90:1b:56:7b 
media: autoselect
status: inactive
awdl0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1484
ether 26:b7:db:2c:a6:dc 
inet6 fe80::24b7:dbff:fe2c:a6dc%awdl0 prefixlen 64 scopeid 0xe 
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=63<RXCSUM,TXCSUM,TSO4,TSO6>
ether 7a:00:88:2a:aa:00 
Configuration:
id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0
maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200
root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0
ipfilter disabled flags 0x2
member: en1 flags=3<LEARNING,DISCOVER>
       ifmaxaddr 0 port 9 priority 0 path cost 0
member: en2 flags=3<LEARNING,DISCOVER>
       ifmaxaddr 0 port 11 priority 0 path cost 0
member: en3 flags=3<LEARNING,DISCOVER>
       ifmaxaddr 0 port 8 priority 0 path cost 0
member: en4 flags=3<LEARNING,DISCOVER>
       ifmaxaddr 0 port 10 priority 0 path cost 0
media: <unknown type>
status: inactive
utun0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 2000
options=6403<RXCSUM,TXCSUM,CHANNEL_IO,PARTIAL_CSUM,ZEROINVERT_CSUM>
inet6 fe80::5ed7:df10:ef35:e1a4%utun0 prefixlen 64 scopeid 0x10 
nd6 options=201<PERFORMNUD,DAD>
utun1: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
options=6403<RXCSUM,TXCSUM,CHANNEL_IO,PARTIAL_CSUM,ZEROINVERT_CSUM>
inet6 fe80::f0b0:d77b:e277:1f0a%utun1 prefixlen 64 scopeid 0x11 
inet6 fd01:a856:9582:2f4b:f0b0:d77b:e277:1f0a prefixlen 64 
nd6 options=201<PERFORMNUD,DAD>
utun2: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1500
options=6403<RXCSUM,TXCSUM,CHANNEL_IO,PARTIAL_CSUM,ZEROINVERT_CSUM>
inet 10.8.8.18 --> 10.8.8.18 netmask 0xffffff00 

================================================================================

Console Log:

2017-11-18 20:39:28 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:39:28 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'password'
2017-11-18 20:45:23 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:45:23 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'password'
2017-11-18 20:45:32 tunnelblickd[4465] Status = 248 from tunnelblick-helper command 'kill 4576'
2017-11-18 20:45:32 Tunnelblick[1911] tunnelblickd status from kill: 248
                                       tunnelblickd stderr:
                                       'killOneOpenvpn(4576): Process does not exist
                                       '
2017-11-18 20:45:46 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:45:46 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'password'
2017-11-18 20:45:59 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:45:59 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'password'
2017-11-18 20:46:06 tunnelblickd[4465] Status = 248 from tunnelblick-helper command 'kill 4643'
2017-11-18 20:46:06 Tunnelblick[1911] tunnelblickd status from kill: 248
                                       tunnelblickd stderr:
                                       'killOneOpenvpn(4643): Process does not exist
                                       '
2017-11-18 20:50:06 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:50:06 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'password'
2017-11-18 20:50:21 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:50:21 Tunnelblick[1911] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:50:28 Tunnelblick[1911] Can't find Keychain item to delete for service = 'Tunnelblick-Auth-Group-Common' account = 'password' because it does not exist
2017-11-18 20:50:37 tunnelblickd[5025] Status = 248 from tunnelblick-helper command 'kill 5041'
2017-11-18 20:50:37 Tunnelblick[1911] tunnelblickd status from kill: 248
                                       tunnelblickd stderr:
                                       'killOneOpenvpn(5041): Process does not exist
                                       '
2017-11-18 20:50:41 Tunnelblick[1911] applicationShouldTerminate: termination because of Quit; delayed until 'shutdownTunnelblick' finishes
2017-11-18 20:50:41 Tunnelblick[1911] Finished shutting down Tunnelblick; allowing termination
2017-11-18 20:50:48 Tunnelblick[5092] Tunnelblick: OS X 10.13.1; Tunnelblick 3.7.4a (build 4920)
2017-11-18 20:50:48 Tunnelblick[5092] Warning: preferences contain unknown preference 'userAgreementVersionAgreedTo'
2017-11-18 20:50:50 Tunnelblick[5092] Sparkle: ===== Tunnelblick =====
2017-11-18 20:50:50 Tunnelblick[5092] Sparkle: Verified appcast signature
2017-11-18 20:51:15 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:51:15 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'password'
2017-11-18 20:51:23 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:51:23 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:51:31 Tunnelblick[5092] Can't find Keychain item to delete for service = 'Tunnelblick-Auth-Group-Common' account = 'password' because it does not exist
2017-11-18 20:51:39 tunnelblickd[5025] Status = 248 from tunnelblick-helper command 'kill 5117'
2017-11-18 20:51:39 Tunnelblick[5092] tunnelblickd status from kill: 248
                                       tunnelblickd stderr:
                                       'killOneOpenvpn(5117): Process does not exist
                                       '
2017-11-18 20:53:40 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:53:40 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'password'
2017-11-18 20:57:35 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:57:35 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:59:13 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:59:13 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:59:21 Tunnelblick[5092] Can't find Keychain item to delete for service = 'Tunnelblick-Auth-Group-Common' account = 'password' because it does not exist
2017-11-18 20:59:59 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 20:59:59 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:04:19 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:04:19 Tunnelblick[5092] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:04:27 Tunnelblick[5092] Can't find Keychain item to delete for service = 'Tunnelblick-Auth-Group-Common' account = 'password' because it does not exist
2017-11-18 21:10:18 Tunnelblick[5092] Sparkle: Verified appcast signature
2017-11-18 21:10:25 Tunnelblick[5092] Sparkle: Extracting using '/usr/bin/ditto' '-x' '-k' '-' < '/Users/rickbaray/Library/Caches/net.tunnelblick.tunnelblick/org.sparkle-project.Sparkle/Tunnelblick 4930/Tunnelblick_3.7.5beta02_build_4930.zip' '/Users/rickbaray/Library/Caches/net.tunnelblick.tunnelblick/org.sparkle-project.Sparkle/Tunnelblick 4930'
2017-11-18 21:10:28 Tunnelblick[5092] updater:willInstallUpdate: Starting cleanup.
2017-11-18 21:10:28 Tunnelblick[5092] updater:willInstallUpdate: Cleanup finished.
2017-11-18 21:10:28 Tunnelblick[5092] applicationShouldTerminate: termination because of Quit; delayed until 'shutdownTunnelblick' finishes
2017-11-18 21:10:28 Tunnelblick[5092] pthread_mutex_trylock( &cleanupMutex ) failed; status = 16, errno = 22
2017-11-18 21:10:28 Tunnelblick[5092] pthread_mutex_trylock( &cleanupMutex ) failed is normal and expected when Tunnelblick is updated
2017-11-18 21:10:28 Tunnelblick[5092] Finished shutting down Tunnelblick; allowing termination
2017-11-18 21:10:33 Tunnelblick[5709] Tunnelblick: OS X 10.13.1; Tunnelblick 3.7.5beta02 (build 4930)
2017-11-18 21:10:33 Tunnelblick[5709] Warning: preferences contain unknown preference 'userAgreementVersionAgreedTo'
2017-11-18 21:10:33 Tunnelblick[5709] Need to replace and/or reload 'tunnelblickd':
                                           daemonHashesMatch  = NO
                                           plistHashesMatch   = YES
                                           activePlistMatches = YES
2017-11-18 21:10:38 Tunnelblick[5709] Tunnelblick needs to:
                                         • Complete the update
2017-11-18 21:10:38 Tunnelblick[5709] Beginning installation or repair
2017-11-18 21:10:39 Tunnelblick[5709] Installation or repair succeeded; Log:
                                       Tunnelblick installer started 2017-11-18 21:10:39. 1 arguments: 0x0101
                                       Replaced /Library/LaunchDaemons/net.tunnelblick.tunnelblick.tunnelblickd.plist
                                       Used launchctl to load tunnelblickd
                                       Tunnelblick installer finished without error
2017-11-18 21:10:40 Tunnelblick[5709] Sparkle: ===== Tunnelblick =====
2017-11-18 21:10:40 Tunnelblick[5709] Sparkle: Verified appcast signature
2017-11-18 21:11:08 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:11:08 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'password'
2017-11-18 21:11:52 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:11:52 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:11:58 Tunnelblick[5709] Can't find Keychain item to delete for service = 'Tunnelblick-Auth-Group-Common' account = 'password' because it does not exist
2017-11-18 21:12:12 tunnelblickd[5791] Status = 248 from tunnelblick-helper command 'kill 5797'
2017-11-18 21:12:12 Tunnelblick[5709] tunnelblickd status from kill: 248
                                       tunnelblickd stderr:
                                       'killOneOpenvpn(5797): Process does not exist
                                       '
2017-11-18 21:14:18 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:14:18 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'password'
2017-11-18 21:14:33 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:14:33 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:15:16 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:15:16 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:15:31 Tunnelblick[5709] Can't find Keychain item to delete for service = 'Tunnelblick-Auth-Group-Common' account = 'password' because it does not exist
2017-11-18 21:16:04 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:16:04 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'password'
2017-11-18 21:20:33 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:20:33 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'password'
2017-11-18 21:20:48 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:20:48 Tunnelblick[5709] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-Group-Common' account = 'username'
2017-11-18 21:20:56 Tunnelblick[5709] Can't find Keychain item to delete for service = 'Tunnelblick-Auth-Group-Common' account = 'password' because it does not exist



Tunnelblick developer

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Nov 19, 2017, 7:16:27 AM11/19/17
to tunnelblick-discuss
This sort of problem (sometimes it works and sometimes it doesn't) is almost always a problem with the VPN server, although it is sometimes caused by network interference (either accidental or purposeful). I think you need to contact ProtonVPN.
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