finding tunnelblick

[Paul Weismann]

Hi 

Our tunnel blick is hiding, we cant find it. It worked fine until last week.

We have a Mac Mini and can't find it on the machine.  Our other computers are all PC's.

Please can someone tell us where tunnelblick resides? 

Thanks very much. 

Paul Weismann

Healthy Avocado

Berkeley, CA

[Tunnelblick developer]

Please see https://groups.google.com/g/tunnelblick-discuss/c/PfLR-Wi8JYQ.

(Is there some malware going around deleting Tunnelblick from /Applications? This is the second question in an hour about this, and as far as I remember, it's never come up in the last ten years! Maybe it's two people from the same organization reporting the same problem twice?)

[Paul Weismann]

Thanks to all. There were two of us who posted.

I followed the instructions for downloading the stable release. It asks to edit the sample config file. I have no idea, is there a guide anywhere that I can get? Probably there are little changed needed to be made as it's a simple setup here.

Thanks for your help

Paul

[Tunnelblick developer]

If Tunnelblick is telling you to edit a sample configuration file, that means that it could not find any configuration or settings.

I had hoped that the problem was that someone had deleted the Tunnelblick application itself, without deleting all of the configuration and settings that Tunnelblick requires to connect a VPN.

But that's apparently not the situation.

There is little chance that you can edit the sample configuration file to get your VPN working. That's not how it works -- the two ends of a VPN need to work together and need to have coordinated configurations.

Your best bet would be to contact your VPN service provider -- the organization that provides the VPN to you in the first place.

But if you don't have that, because someone set up your VPN to work within your organization, for example, and you aren't using an outside service, your could try to restore Tunnelblick's settings and configuration information from backups (for example, a Time Machine backup). If you have a backup, you can restore the Tunnelblick configuration information (which is what is missing) by restoring the following:

• /Library/Application Support/Tunnelblick
• ~/Library/Application Support/Tunnelblick
• ~/Library/Preferences/net.tunnelblick.tunnelblick.plist

(In Time Machine, you would look at different backups, going back in time starting from just before the problem appeared. You'd look in /Library/Application Support and, when you find it, restore that, along with the other folder and file from the same backup date and time.

Another approach would be to find out who set up your VPN in the first place and have them set it up on the Mac.

Another approach, if you have other computers that connect to the VPN, you could try to find their "OpenVPN configuration file(s)", copy the file(s), and install them on the Mac. That might work, or it might not, depending on exactly what is in the file(s). (For example, the file(s) might refer to other files, and you would need to copy those files to the Mac, too.) I don't know where to find OpenVPN configuration files on a Windows or Linux computers; you could ask OpenVPN experts about that (see our Support page for links).