Feedback questionnaire changes

[Dilan Paranavithana]

All,

I've made a few changes to the feedback questionnaire as below,

https://docs.google.com/forms/d/1K3aVCoVfSF2eM3bFpjyv-2TUiqWQ8ByTOyA6e2QHzCo/edit
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Added a "Name" field as an identifier for the response

Reduced selection boxes from 5 to 4 - this is often used in form design to avoid a mid selection (3 in the case of a 1 to 5 scale) hence forcing the customer to choose on either a higher or lower end of the scale

Replaced the "How long are you willing to wait......" comment with "How quickly did you expect us to turn your sketch into a studio grade production?" - just wanted to try and avoid the word "wait"

Added "What stages did you require for your production?"

"How much would you be willing to pay for this service?" replaced by "How would you value the finished track based on the above selection?"
-also removed the 0-5 quid option

Replaced "Could you please provide a statement describing your satisfaction with the product and experience with us?" with "Please provide your feedback about the TuneHouse experience to creating your track"
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Hope we can go through this together before sending off.

Dili

[Shehan Somaratna]

Good stuff machan, by the way, this link for logic tutorials is good from the little bit i was going through. Have a look when you try it out! :)

http://www.youtube.com/watch?v=Hs58q8XzVjo

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[Daniel Weerawardena]

Good work Dili,

Think we're almost there now.. Good idea with the no middle option thing too.

With the 'what stages did you require' section I'm thinking it might be a bit hard for the customer to know what was required unless we tell them.. For example time and pitch correction, they'll just think they're that good, mostly because the problem with good editing is that it won't be noticeable, and this will be more so as we improve what we do.

Another problem with this is - how will we know if a customer needs these things while minimising 'back and forthness' ?

Customers who are out of time and pitch for example generally won't know.

The paradox is we can't charge before doing these adjustments and we can't do before charging for these things.

What do we think ?



Sent from my iPad

On 11 Jul 2013, at 23:34, Dilan Paranavithana <dilan.par...@gmail.com> wrote:

[Mesude Bicak]

Great.

I also think the "what stages" section is a bit too detailed and might be confusing. And like d said, they might not know what we mean or did.

In a way it might be good to make them think of the process and appreciate the service..

needs to be simplified if we are going to keep it.

Rest is great





Sent from my iPhone