I recently purchased a new iPhone 15 Plus. Since then the "Tap to Pay on iPhone" option has not been working. First it says, "We encountered an error when connecting to Tap to Pay. Select the button below to try again." When I click on the aforementioned "button below" it immediately says "We're unable to connect to Tap to Pay. Please restart Square Point of Sale or your iPhone." I've tried both, restarting the app and restarting the phone and it doesn't work. Likewise, I have also gone into Settings > Account > Tap to Pay on iPhone > Enable. I have also clicked on "Manage your Apple ID" and linked Square with my Apple ID. I received an email from Apple saying that my phone should be ready to go and receive contactless payments. But alas... the cycle repeats and "Tap to Pay on iPhone" still isn't working.
Sounds like you did the best troubleshooting you could do from your end. As the Community is not the same as Tech Support, you may want to consider contacting them for assistance. Tap to Pay is a great feature for sure as you don't need any additional hardware but, it can be a bit fickle sometimes. It does need a reliable internet connection and does not always like to cooperate if you have other apps open. Something to consider as an option down the road - Square's contactless and chip reader works great (at least it has for us) - you can connect it to your smart phone via bluetooth. It beats loosing a sale ! Note, it's an extra investment but, it's worth it.
I have the same problem and neither square support or apple has been able to fix the problem. My problem also started in October. My iPhone 15 worked fine and tap to pay on iPhone worked. I think there was a square app update in early October, and since that time, I get the exact same error messages that you do. Have you had any luck getting it fixed?
We are having the exact same issue. We have spent hours on the phone with tech support and they can't figure it out. We have multiple phones on the same phone plan and same square app and only one phone isn't working.
I just received my brand new wisepad 3 and I failed to pair it with two different devices. one android and one iphone 13 pro. i followed all troubleshooting advices here: -in-person/hardware/card-readers/wisepad
i reset the devices several times, i reinstalled the POS app...
It finds the wisepad, it starts pairing and it actually pops up the systems pairing dialog. i accept bluetooth pairing and then instead of running an update or finishing the connection the wisepad beeps the bluetooth icon stops blinking (which i assume means its paired) and at one point it just flashes disconnected and the POS app says it failed to connect.
I understand that you've already followed all of our troubleshooting advice from our WisePad 3 card reader guide and the issue has continued to persist. Since this is happening to multiple devices, then this may be a long shot and you may have already done this. However, we have seen some success with the pairing process after restarting both devices and making sure to unpair the card reader from your device's Bluetooth settings as well before trying to pair the WisePad 3 through the Shopify POS again.
Should the issue continue to persist, then it's also possible that the card reader may be defective. If the card reader was recently purchased from our hardware store, then we'd be happy to take a look at replacement options for you. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats or emails. Simply visit the Shopify Help Center and login to your account to create a support request.
I noticed that you're a new member of our Shopify Community! Once you've resolved this issue with the card reader, I'd love to hear more about your experience so far and share some resources to help you get started. What kinds of products does your store sell? Do you have a marketing plan prepared for your store?
Elias Social Care @ Shopify
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If you're having the same issue and you're using Shopify Payments, then you can deactivate the test mode for Shopify Payments through the settings on your Shopify admin (not on Shopify POS). While we don't have a guide specifically on deactivating the test mode, you can locate this setting using our guide on activating test mode for Shopify Payments.
In the past, when you factory reset AirPods Pro or AirPods, they could no longer be tracked via Find My. Since iOS 15, you can: AirPods and AirPods Pro can now be tracked because they have a Pairing Lock, which is similar to your iPhone's Activation Lock. Even if you hard reset AirPods, they will still be trackable via Find My because of the Pairing Lock. To remove it:
The good news is that you can do this even after you've sold or given away your AirPods! If you've bought some used and are unable to pair them, you'll have to contact the previous owner and walk them through these steps.
Unfortunately, yes, stolen or found AirPods can be used. However, since iOS 15, AirPods became more secure. When I tried to set up my husband's AirPods under my own Apple ID, I was unable to do so despite him being a member of my Apple Family Sharing group. So if someone steals your AirPods, they can still use them to listen to music, but in doing so, you'll be able to see their location.
Now you know how to hard reset AirPods Pro, AirPods, and AirPods Max. We hope this article helped you sell your AirPods, set up used AirPods, or troubleshoot AirPod problems. Next, check out these tips on improving AirPods battery life!
Now you can try Informant 5 for free and experience a productivity boost by managing projects with tasks and notes, syncing your calendar among all your devices, enjoying a user-friendly 30-day calendar view, and so much more. Informant 5 features SmartBar navigation which makes it so much easier to use and master this calendar app. Plus, you can use it almost anywhere thanks to Dark Mode. With a dark background, you can check in on your tasks and schedule anywhere, even the movie theater. Upgrade to the best calendar app and task manager for iOS! Embrace an "out with the old, in with the new" spirit with Informant 5.
The thing is I got 2 different Setups with 9 Panels each in use one of them is working totally fine so we can get sure that it is a hardware issue. (Both of them are purchased for testing and i was finaly purchase more panels for a big setup with over 50 panels but now i will not purchase any more!! Very disappointed.
If you can not offer support for this i will change the setup to LaMetric or another company who can deliever better support, there are so many people that are unhappy with your products, i can't imagin how this is possible that you are the market leader with such a service and quality.
Have you contacted support at helpdesk.nanoleaf.me?
If yes, do you have a ticket number that I can reference to know the issue.
I will contact our support ticket and work with them to resolve your issue.
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I have checked the panel with the secound PSU of my other setup and this works fine.
I'm sure that the issue is not from the firmware update because the secound setup is still working fine. I think the WiFi Controller in the PSU is broken.
I am still not clear as to what exactly is not working. I understand that out of 2 setups one of them is not working.
However, I am unclear as to if the panels are not lighting up, lighting up white, not showing color?
Does the controller not connect to a network, connectivity issues etc.
Can we jump on a call and try and resolve this issue.
Please let us know a number and a good time to reach you. I really want to get both your sets up and running. There is something we are missing, and I want to figure out what. I only ask for your help and patience. I understand how incredibly frustrating this is, but thank you for working with us to resolve these issues.
When you panels go unreachable on the app, are they still showing color (that is not frozen) and do the buttons still respond.
If yes then this is an app issue, and I will send a message to the app team immediately and see what's up.
Glad to be of assistance. Believe me, as much as these issues frustrate you, they frustrate me on a personal level even more. I, and my team, are gonna work with you to understand this and figure out the cause and then squash whatever bug it is that's causing it.
I did hard reset now once again and reconnected the panels. This worked an the panels are responding. I've installed the scenes and setup the time schedule, turned the lights on and off a few time and received the message that firmware 3.3.3 is now available, so I did the update. And I connencted the Rythm module with the Remote. Until now the panels are working fine.
I am going to setup a similar test in the office tomorrow, getting as close to your setup as possible
I should note that my Canvas at home is working fine. But I am running a note 10, the beta app and Android 9
After upgrading my device to version 1.61 and the iOS app to 4.0 I'm also experiencing this exact same behavior above. I can do a hard reset and it will work for about 5 mins then disconnects and won't connect to the app or PC at that point. Homekit says it's unresponsive and the only thing that works is the button the on controller. Before the updates everything was fine and I did not experience any of this. I have updated to the latest beta of iOS but just joined today and haven't had my canvas serial added for the beta of it yet. I'm still having the same issue with the beta of iOS so figure a canvas firmware might be needed as well. Hopefully a solution is on the way because it's pretty much rendered useless at this point unless except for using the buttons on the controller.
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