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Rajala, Mikko : A Framework for Customer Oriented Business Process Modelling ... ( Ausgestellt von 20.1.1998 bis 2.2.1998 )

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Jan 15, 1998, 3:00:00 AM1/15/98
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Autor : Rajala, Mikko
Titel : A Framework for Customer Oriented Business Process Modelling
Dokumenttyp : Autorenwerk
ISBN : 9525148351
Erscheinungsjahr : 1997
Serientitel : Acta polytechnica Scandinavica : mathematics, computing and
management in engineering series
Bandnummer : 89
Verlag : Finnish Acad. of Technology , Espoo
Bemerkung : Zugl.: Diss. , Univ. Helsinki , 1997
Standort : 0105 (Serien)
Signatur : 2.98A68


Archiviert am : 15.1.1998
Neuerwerbungsregal : von 20.1.1998 bis 2.2.1998


Inhaltsverzeichnis:

Mikko Rajala
A Framework for Customer Oriented Business Process Modelling
Finnish Acad. of Technology , Espoo , 1997 , 136 S.
ISBN 9525148351
( Acta polytechnica Scandinavica : mathematics, computing and management in engineering series ; 89 )
Zugl.: Diss. , Univ. Helsinki , 1997


CONTENTS
1 INTRODUCTION 7
1.1 SELECTION OF RESEARCH PARADIGM 9
1.1.1 Summary- the reseach paradigm used in dissertation 15
1.2 STRUCTURE AND SCIENTIFIC VIEWPOINTS OF DlSSERTATION 15

2 THEORETICAL BASIS OF THE STUDY 17
2.1 CONCEPTS OF PERFORMANCE MODELLING 17
2.1.1 Review on performance modelling via concepts of quality 18
2.2 CONCLUSIONS ON PLANNING FOR PERFORMANCE 26
2.3 SCIENTIFIC APPROACHES OF ENTERPRISE MODELLING 28
2.3.1 Methodologies for enterprise modelling 28
2.3.2 Enterprise modelling methods based on ICAM reference model 36
2.3.3 The concepts of CIMOSA reference model 40
2.3.4 Recent reseach concerning the industrial use of simulation 43
2.4 CONCLUSIONS ON ENTERPRISE MODELLING 45

3 INTRODUCTION TO REAL WORLD CASES OF NAPS AND INTERNAPS LTD. 45
3.1 BACKGROUND OF CASES USED IN THE RESEARCH 46
3.1.1 Research method used in case studies 47
3.2 REVIEW ON CASE STUDY OBSERVATIONS 47
3.3 METHODOLOGICAL NEEDS ARISING FROM CASE STUDIES AND LITTERATURE 5O
3.4 CONCLUSIONS 51

4 A FRAMEWORK FOR CUSTOMER ORIENTED BUSINESS PROCESS MODELLING 53
4.1 CONSTRUCTION OF BASIC FRAMEWORK 53
4.2 ESTABLISHING THE BASIS FOR CUSTOMER ORIENTED BUSINESS PROCESS MODELLING APPROACH 55
4.2.1 Techniques needed in modelling simulation data distributions 56
4.3 BUSINESS PROCESS RE-ENGINEERING THROUGH VALUE ANALYSIS 62
4.4 APPLICATION OF FRAMEWORK AT NAPS CASES 64
4.4.1 Use of framework in basic business process exploration 65
4.4.2 Application of Value Analysis to a business process redesign at NAPS Finland 71
4.5 ABOUT GUIDELINES FOR USING INTEGRATED FRAMEWORK 75
4.5.1 Application of framework to InterNAPS business process 77

5 EVALUATION OF THE FRAMEWORK 83
5.1 EPISTEMIC UTILITY 83
5.1.1 The basic foundations of the framework 83
5.1.2 Framework and the state of the art in enterprise modelling 86
5.1.3 Conlusions about epistemic utility 89
5.2 PRACTICAL UTILITY 91
5.3 VALIDATION OF THE RESULTS 95

6 CONCLUSIONS AND SUGGESTIONS FOR FURTHER RESEARCH 97

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