I am writing this to urge youto stop using CCleaner for Mac. This is not because it's a bad product as it's a great product in my opinion. No, this is because the team behind AVAST CCleaner could care less about its Mac OS product nor the Mac users that continue to advocate it despite the lack of courtesy or acknowledgement we receive in return.
I am writing this on March 27, 2021, nearly 6 months since CCMac 1.8.30 was released back in October 2020. Since then, the CCleaner team has released 8 new updates to it's CCleaner for Windows software. Yes, despite your countless posts to this community and social media begging and pleading for a fix, all you've received are a handful of dismissive responses and absolutely no efforts to address nor resolve the issue.
What doesn't seem to sink in for @Dave CCleaner and the other admins is this: If users are coming to you to report a problem, that means there IS a problem. Clearly they could care less for loyal Mac users, which is why I urge all of you to look towards some strong alternatives which are equal, if not superior, to CCleaner for Mac:
Please note that I am a longtime user of CCleaner, both as a PC user and later Mac. But even the best products are useless without support for its users. I have tested all the listed alternatives and can personally vouch for each one. So join me in saying goodbye to CCleaner as they continue to bring new malware to their Windows software (and before this post gets deleted).
Piriform remains committed to CCleaner across the Windows, Android and Mac platforms. Indeed we have recently brought on additional developers to focus on the development of a major Mac release - CCleaner for Mac 2.0. (Expect to see a beta announcement in the coming months.)
As with any other rarely-occurring issues with any software, in order for us to replicate and diagnose the nature of the issue we need feedback from impacted users with as much information as possible: product and OS versions being used, firewall and AV software that are on the computer, what system changes were made when the problems started, etc. While we are eager to help and to make our products useful to everyone, if we are given nothing to go on for investigations, attention is always going to be on developing the product to meet the needs of the majority of users.
Looking for your licence key, expiry date or download link? Check here first: -lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes.
Hi, I have a problem with CCleaner on Mac Catalina. The program no longer opens. The wheel turns and nothing happens. What should I do? I specify that the program is updated to the latest version. Thanks for your help
I am running Big Sur 11.5.2 and just ran CCleaner 1.18.30. I haven't upgraded CC since I installed it a long time ago. I am here actually to attempt to see if there is an upgrade available. Just happened to be looking for a remedy to another issue and thought I would post this screenshot.
Disappointing as it was part of my weekly maintenance on older OSs with no issue (Onyx - newest version released within a couple of weeks of Monterey release - I still do monthly) - but I do note current Ccleaner is over a year old, so not necessarily holding my breath for the Mac Beta.
If you missed the CCleaner Mac 2.0 beta programme, that already finished a couple of months back. CCleaner for Mac 2.1 was released in October, followed up by CCleaner for Mac 2.2 released last week. Currently, the CCleaner for Mac 2.x series is only available for paid customers, with a free version planned for general availability in the new year. Since old CCMac 1.x licence keys won't work on CCMac 2.x there's a bit of fiddling required to migrate our users with time left on their current active unexpired licenses - but we're looking to kick that process off in the coming weeks.
Since old CCMac 1.x licence keys won't work on CCMac 2.x there's a bit of fiddling required to migrate our users with time left on their current active unexpired licenses - but we're looking to kick that process off in the coming weeks.
By way of followup, as of the time of writing, pretty much all of our past and present CCleaner Professional for Mac 1.x customers should have received an email from us on how they can get a new licence key that works with CCleaner for Mac 2.2. (Except for folks who have previously indicated that they did not want to hear from us by email any more).
Users of CCleaner Professional for Mac 2.0 and CCleaner Professional for Mac 2.1 should have had their software automatically update itself to CCleaner Professional for Mac 2.2 about a month ago when it was released.
Never got any message nor news of any Mac update despite being paid up for two years. I can't tell if the software updated as I can't open it; been waiting twenty minutes now for it to open so thought I'd check here and see what others are doing.
Please contact our support team at -us/requests/new?ticket_form_id=86507 or by emailing sup...@ccleaner.com directly and we'll be happy to get you the updated version of CCleaner for Mac, which should also take care of the issue you reported.
CCleaner has never worked to a satisfactory way. I have to constantly install the "helper tool" because I use CC a lot. I have never had a result of 0kb cleaned after seven to twelve cleans. I am trying to find a better cleaner but the alternatives just clear duplicate files, big files or unused files. I use CC on Windows too it works like a dream there but not on Mac
I run three computers on a paid licence. The PC version runs well, it's an HP Laptop on Windows 10. The two Macs.... no good. One is running High Sierra, the other Catalina. The Catalina version takes up to 20 minutes to open, and eventually runs if you leave it long enough. The High Sierra version crashes on opening, crashes on 'analyze', crashes on 'run cleaner'. I'm so used to the 'CCleaner has quit unexpectedly' message I just hit the 'report to Apple' button automatically now.
I tried a reinstall of 1.18.30 to see if that improved things but all that happened was that I lost the paid version, and can't work out how to get Professional again as there's nowhere to insert the licence.
(For Pro users of CCleaner for Mac there is an update to v2.2 available, that update is not available for Free users yet.
Pro users of CCleaner for Mac should have been contacted by email about it, but I'm not sure if that happens if you have a Pro+ licence key that can work on both Windows and Mac).
The link is part of my signature and so turns up automatically below the 'Quote' button in every post that I make, whatever sub-forum I happen to be posting in.
(It will be added automatically to the bottom of this one too).
The linked article itself was written to address questions that are frequently asked by Windows users.
(Although in a general way it does apply to all operating systems the details are written particularly for Windows).
(PS. You can see that DaveCCleaner has a similar signature below the 'Quote' button on all of his posts - his gives links to various CCleaner products, and appears automatically under every post that he makes).
I downloaded and installed one of the monthly Windows 10 Cumulative Updates. After the installation, I tried to use CCleaner to remove the 2.87 GB download but could not do it. I was forced to use Micrtosoft's Windows 10 Disk Clean to perform the cleanup. Is this because I have the free version of CCleaner on my computer? Does the PRO version perform this function? The reason I ask is that How-To-Geek had an article in their newsletter today that Microsoft is planning on removing Disk Cleanup from Windows 10 and I wondered what I could use should that occur, to remove the residual Windows 10 Update download files.
I've read the opposite, that MS is improving the inbuilt disk cleanup program.
whether they stay with the old command prompt version of cleanmgr or the new Win10 Storage Sense I'm not sure of but either way, they are making it better.
for me setting up cleanmgr /sageset:1 with all options ticked except the windows.old settings and a cleanmgr /sageset:666 with only windows.old settings ticked does all the cleaning I require. I run my browser in private mode so no need to clear any of those catergories.
As I mentioned in my post, I received an email newsletter from How-To-Geek and their stance was that Microsoft is phasing out Disk Clean in favor of Windows 10 Storage Sense. I am unfamiliar with the terms cleanmgr/sageset:1 or cleanmgr/sageset:666. Is that some kind of Windows 10 program or is that a program that you downloaded from some website?
Thank you Nukecad for your reply. I have always used Disk Cleanup to remove the downloaded Windows 10 Update files by clicking on Clean up system files after the update has been installed and have never had a problem. In the case of a monthly cumulative Windows update, the download files can be quite large - today's update was 2.8+ GB disk space. I really don't have to concern myself too much with removing downloaded Windows 10 updates because I have a 1 Terrabyte drive and am not using that much of it. It's just a habit that I repeat whenever there are residual Windows 10 update files. I am using the free version of CCleaner, v5.46.6652.
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