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Rosalia Kemme

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Aug 2, 2024, 3:55:39 AM8/2/24
to ttitrocarim

Hopefully those of you out there can help find a solution to this. I have two Roku stick, one of which functions without issue (Streaming Stick 4k), but unfortunately I'm having problems with the Roku Express.

My Roku Express connects to Netflix without issue, however, it will connect to any other streaming service reliably. I ended up performing a reset of the router and the Roku Express stick, after which it connected to Prime once but since its last use it is now failing to connect. Prime reports error code 0.28 and other services simply fail to initialise/connect.

I've attempted a factory reset of the Roku Express but this hasn't made any noticeable difference. I have various other devices connected to the router including the other Roku stick, PC, mobile phone etc.

We appreciate your report about this playback issue you're experiencing, and we'd like to know more about it. Could you tell us if you've been able to use this before without seeing these issues happening? How far is this device from your router? We would also suggest connecting your device to an alternative network, like a mobile hotspot, to see if that makes a difference.

The Roku box is in the room adjacent to the router. I tested the alternate wifi connection point available and this made no difference and I also tested using the suggested mobile phone hotspot but again, no difference.

If it's of any relevance, when the Roku box starts up it doesn't have the same advertisements/banners I see on the other box within the house prior to obtaining a connection to the network. I've also noticed that the only time the banners populate are on the three occasions I've successfully connected to services other than Netflix.

I have managed to perform firmware updates to both the Roku Express box and my router, however, this issue still persists. The only way I have found as a work around is to perform a Network Connection Reset whenever I wish to use one of the affected services.

@RokuEuniceL - I ensure to keep my devices up to date, however, as per your instruction I checked for updates and I am running the latest version. I have also swapped over my device so that it is powered via a wall socket (first time I've heard of this advice for your devices) and it has made no difference.

This is very strange. Is Access Control turned on? (on the Advanced Tab->Security->Access Control) When a device is "Blocked", it is actually allowed to connect, but then is not allowed to do anything. There are several threads on the forum about Orbi's blocking devices when they should not.

Oh no, the "app". We Old Timers have spent our lives with computers and the Orbi web interface. The experience is totally different. For example, when I use the app and press on "Security", it brings up a screen wanting me to sign on to Netgear to manage my "Armor" subscription, but I did not turn on Armor. (Nor did I sign up for Disney Circle.)

There is a similar thing on the app, however. From the Network Map, press on the Router, and it brings up a list of devices and on the right side of the screen is Pause/Resume. I have heard that sometimes a device gets "Paused" by accident when people are using the app and they do not notice brushing one of the toggles.

Yes. All of Netgear's WiFi routers, at least as far as I remember, have a builtin web server that provides the interface to control the settings and behavior. Point any modern web browser at the IP of the Orbi itself, usually 192.168.1.1, and it brings up the administrative interface. When Orbi's are taken "out of the box" or when doing a "factory reset", the administrative user name is "admin" and the password is "password." Users are urged (almost forced) to change the password to something more complicated. This mechanism is especially convenient if the user has a desktop or laptop computer that can be plugged into one of the Orbi LAN ports. The original WiFi name and password that are printed on the label are not needed at all.

Now that so many customers have only tablets and smartphones, Netgear has developed an entirely separate mechanism to control the router: the "app." We are seeing more and more Orbi owners on the forum who have no "computer".

What has become pretty clear (to me) is that the two mechanisms for administering an Orbi do not always work the same. It is almost like there are two separate programming teams. (Netgear is not alone in this "March of Progress". There are other WiFi systems which are set up only with an app. They have no web interface at all.)

Modem Combo Units:
This would be a double NAT condition which isn't recommended. -is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. -do-I-configure-my-Orbi-router-to-act-as-an-access-point and =H7LOcJ8GdDo&app=desktop

This would be a double NAT condition which isn't recommended. -is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. -do-I-configure-my-Orbi-router-to-act-as-an-access-point and =H7LOcJ8GdDo&app=desktop

In today's digital age, streaming services like Netflix have revolutionized the way we consume entertainment, offering a vast library of movies, TV shows, and documentaries at our fingertips. However, figuring out how to get Netflix on TV can sometimes seem challenging. While watching Netflix on a laptop or smartphone is convenient, nothing beats the experience of enjoying your favorite content on the larger screen of your TV. This guide provides you with a step-by-step process to connect Netflix to your TV using various devices you might already have at home, including Smart TVs, gaming consoles, streaming sticks like Chromecast, Roku, and Amazon Fire Stick, and even your regular computer.

Netflix has become the go-to source for streaming TV shows and movies, but how do you get it on your TV? We'll show you how to connect Netflix to a TV so that you can watch all of your favorite content from the comfort of your living room.

The Netflix app can be found on the home screen or main menu of smart TVs that support Netflix. Try searching for Netflix in the app store on your TV to see if it's there. Then do the following steps:

Chromecast is a compact streaming device. It is connected to your TV's HDMI connection with a cable that is included. Your TV's HDMI ports are often numbered. Keep track of the number of HDMI ports you are using.

Now that you know how to connect Netflix to TV, you can enjoy watching your favorite shows and movies in high definition. We hope this guide has provided you with the information needed to successfully connect Netflix to your TV! If you have any further questions or concerns, feel free to contact us!

How come videos won't play while using sidecar, no problem playing when using a normal second display? The videos won't play on my MacBook Pro display or the iPad Pro display. As soon as I disconnect the video is right there playing.

Netflix uses Digital Rights Management (DRM) to protect content. In a web browser, this is done using EME (Encrypted Media Extensions), and uses DRM products such as Google's "Widevine" (found in Chrome, Firefox, Brave, etc.), and other technologies.

When connecting an external display or other device, these DRM technologies require those devices to support something called High-bandwidth Digital Content Protection (HDCP), which is an anti-piracy mechanism. It ensures the external device is "safe" and is not a recording device being used to duplicate the video feed. Many modern external monitors, TVs, projectors, etc. establish HDCP through an HDMI cable connection, and everything "just works."

I believe Apple's Sidecar feature works differently. Instead of sending a typical display feed to the iPad, it is sending an HEVC/H.265 video feed using technology similar to FaceTime video streaming. This is a non-standard/proprietary implementation for attaching a secondary display. It likely does not support HDCP and thus would be seen as an unauthorized display and probably why Netflix video playback stops working. I suspect the same issue arises with most other popular video services.

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