Fwd: COMPLAINT AGAINST M/S GOYAL AUTOMOTIVE PVT. LTD., LUDHIANA

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Inder Pal Singh

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Aug 1, 2018, 1:32:22 AM8/1/18
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---------- Forwarded message ----------
From: IIISLA Ludhiana <iiislal...@gmail.com>
Date: Wed, Aug 1, 2018 at 10:10 AM
Subject: Re: COMPLAINT AGAINST M/S GOYAL AUTOMOTIVE PVT. LTD., LUDHIANA
To: bodysh...@gitanshgroup.com, luvg...@gitanshgroup.com, baldev...@herocorp.com, insura...@gitanshgroup.com
Cc: neela...@nic.co.in, santosh...@nic.co.in, CK.V...@nic.co.in, Mukesh...@nic.co.in, harsh_laroiya <harsh_...@yahoo.co.in>, iiislapun...@gmail.com, Upinder Sachdeva <you...@gmail.com>, Jarnail Singh <jarnail...@gmail.com>, varun chandok <varun...@yahoo.com>, G S Sohal <gssoh...@gmail.com>, Shivaprakash B K L Basavaraj <shivapr...@gmail.com>, Tanmoy Sarkar <tsar...@gmail.com>, yk...@hyundai-motor.com, h.p...@hmil.net, Iiisla Ad <ad...@iiisla.co.in>, Satwinder Singh <satwinde...@gmail.com>, Parveen Goyal <pkgoy...@yahoo.co.in>, Inder Pal Singh <inderp...@gmail.com>, parg...@ymail.com, csk...@gmail.com, gurjinde...@yahoo.com


Sir,

While acknowledging your mail received yesterday evening (mail not received on this id), we though do appreciate your admission and apology so tendered for the shameful episode, but it ought to have been with all sincerity without any shred of reservation. One ought to accept the misconduct & manipulation, not just of your team, but also on his part personally with an open heart as a responsible General Manager, representing M/S Goyal Hyundai. Only then, the saving grace befalls.

Notwithstanding, it has now been decided in our executive meeting that it should not become a crisis point any more in the light of the mail suggesting a joint meeting to resolve the issue. Our team shall be participating, without any malice or acrimony, to discuss the issues threadbare to prevent recurrence of such sad & shameful episode again in future. Your words of assurance must translate on the ground and any subsequent actions should not appear to be dissonance with the words given. Uprightness should always sustain in dealing. There is a need of a ‘perceptible change’ in the mindset towards surveyors who are always an integral part & parcel of INSURANCE INDUSTRY.

You may suggest a ‘Common Meeting Point’ for the convenience of both sides without any atmospheric impact where we can sit together across the table to resolve the issues fearlessly in the benefit of all stake-holders to preserve the dignity and integrity.

Looking forward for a positive response


JARNAIL SINGH                                    VARUN CHANDOK                 G.S. SOHAL

DY. COORDINATOR                                             COORDINATOR                                 MEMBER EXECUTIVE COMMITTEE

IIISLA LUDHIANA UNIT                         IIISLA LUDHIANA UNIT          IIISLA LUDHIANA UNIT

PUNJAB CHAPTER                               PUNJAB CHAPTER               PUNJAB CHAPTER 

98140-20685                                           98140-27787                          98140-65849




 

 

 



On Mon, Jul 30, 2018 at 7:26 PM, IIISLA Ludhiana <iiislal...@gmail.com> wrote:

Dear Sir,

 

We have received a complaint of serious nature from one of our members, Mr. Harsh Kumar Laroiya (Surveyor & Loss Assessor), associated with Ludhiana Unit of Indian Institute of Insurance Surveyors and Loss Assessors (IIISLA Promoted by IRDAI, under Ministry of Finance), Punjab Chapter against the rampant malpractices and manipulations in insurance claims for wrongful gains in your workshop thereby there is illegal siphoning off public money by using coercive methods.

 

Our colleague, in pursuance of the instructions, received from DO-II, National Insurance Company Limited, Ludhiana, visited your workshop on 25th July, 2018, in order to conduct survey of alleged accident of Hyundai i20 Car No. PB-10-GW-0167. On physical inspection by Surveyor, it was observed minutely and found surprisingly that the nature & extent of damage has been manipulated and exaggerated contrary to the actual facts and circumstances as retrieved from the claim history and documents.

Our learned colleague, at first, tried to prevail upon the present staff, in a peaceful manner, about the illegality of this act and told them in clear terms that it is against the principle of indemnity under insurance policy and that they can’t throw dust, like this, in the eyes of a surveyor by such manipulations, pulls & pressures. On having been exposed, they became furious and begin to frighten him with dire consequences instead of admitting their fault. He then brought the matter of manipulation into the notice of your GM Mr. Bhardwaj, who instead of listening patiently & feeling apologetic for having laid an apocryphal claim of questionable authenticity, exploded with rage and indulged in abusive behavior unbecoming of a responsible GM and rather, in collusion with his staff threatened our colleague Mr. Harsh Laroiya, to throw him out of the workshop and that he would never allow him to enter the workshop in future also, if your claims irrespective of any manipulations are not settled as per the wishes of the workshop’s owners. Leave aside National Insurance; Mr. Bhardwaj further warned, that he would not allow his entry for survey, even if deputed by any other insurer. Such discourse, bereft of a spark of decency, in an authorized workshop of Hyundai, is unacceptable conduct by all counts. It would, thus, be dangerous to put the surveyor in an inglorious position merely for that money, you are not entitled to. Everyone deserves to be treated with dignity and respect.

Mr. Harsh Laroiya, surveyor was there to discharge his official duty, as an Independent Surveyor, duly licensed by IRDA of India, on the directions of the Divisional Manger of the Public Sector Insurance Company, a Govt. of India Undertaking. Such acts and conduct by your GM, in collusion with his accomplices, amount to creating willful hindrance, in the fair discharge of his official duty, with intent to gain wrongfully & deliberately harm the interest of Insurance Company. 

It is also pertinent to point here that this is not the first ever instance of such illegal & undesirable misdeeds at your premises. We have received so many complaints from our different members regarding manipulations and misbehavior by your advisors earlier too. On the complaint of one of our  members, Mr. Jaspreet Singh Malik, few days back, our Unit Members visited your premises and brought the matter in the knowledge of Mr. Bhardwaj, who assured that there will not be any hanky-panky in the claims in their premises and all the visiting Surveyors will be given due respect. From the sordid story, as narrated above, there does not seem any change in behavior and baleful pressure and your executive and his accomplishes are still indulged in illegal manipulations of claims to grab more money from Insurance Companies by threatening surveyors, if they do not dance to your tunes. It was yet another humiliating experience for our surveyor colleague where a brazen attempt has been made to intimidate him.

Since, the latest issue is of very grave nature, threatening to the very existence of an Independent Surveyor as envisioned by IRDA of India. The Ludhiana Unit of IIISLA has decided in the meeting, after carefully having listened, the side of the sufferer surveyors, that we must rein such malpractices & misbehaviors; the work-shop has no right to create fear psychosis in the mind of surveyors for monetary gains.

 As such, we call upon you to clarify your stance immediately on urgent basis, failing which, it shall be construed that you have nothing in defense to submit for the sake of healthy resolution of conflict. In that eventuality, we shall be constrained to take up this serious matter with all concerned including of our IIISLA Head Office, Hyundai Corporate Office, All the Insurance Companies, Ministry of Finance, IRDAI, Civil & Criminal remedies through legal recourse available to us, the onus & consequences of which shall entirely rest on you.


Waiting for prompt reply in the matter,

 

 

JARNAIL SINGH                                    VARUN CHANDOK                 G.S. SOHAL

DY. COORDINATOR                             COORDINATOR                        MEMBER EXECUTIVE COMMITTEE

IIISLA LUDHIANA UNIT                       IIISLA LUDHIANA UNIT          IIISLA LUDHIANA UNIT

PUNJAB CHAPTER                               PUNJAB CHAPTER                  PUNJAB CHAPTER 

98140-20685                                       98140-27787                          98140-65849




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