>> Are you sure you should worry about rich text in that kind of situation ?
>> As a user I would definitly prefer write and read simple text.
>>
>
> So the user can emphasize parts of the message. I explained on the previous
> message
I know what rich text is.
There are many drawbacks in not respecting independence between data
and format in an ERP.
BTW, "If you use email, you depend on the internet state" is a wrong assumption.
The beauty of mail protocols is to use internet if your TO: is remote,
and local net if he is local ;-)
regards